Party City

I had a wonderful experience with the Party City of Wilmington NC.
I ordered a balloon bouquet to be delivered to my grandson and it was adorable! Kelli and Jonathan were so helpful and sweet when I called the store for help with placing my order! Thank you both again so much! I'm from.the Northeast, but experienced Southern hospitality at its finest!

I ordered my daughter's 1st birthday balloons at this location, and the employees at Party City were great to deal with! The store manager was very helpful and super friendly. I was trying to decide on a color and had my eye on one in particular. The store manager blew up the balloon and let me take it home to show my husband. The balloons turned out amazing and picking them up on the day of her party went perfectly. I highly recommend this location.

The color of the balloons I ordered was Rose Gold Pearl.

Their selection was pretty slim and picked over but they staff was able to help me put together something perfect for our gender reveal party and it was perfect!! Nothing fancy but lots of fun!!!

The manager on duty, Constance, was so nice and helpful. She helped me pick out balloons last minute before they closed for a friends birthday. She was kind, quick, and informative. The store was very clean and organized.

Johnathan,

Exceeded my expectations he assisted by phone with patience and knowledgeable about the store inventory and availability. I traveled about 4hrs to this location and my order was perfect! Thank you for adding the personalized balloon decoration to my son 16th party!

If there's s theme you need party supplies fir, you'll find it here.

Large inventory. Excellent customer service! I couldn’t find enough blue plastic plates on the main floor. The store manager scanned the item and searched for it in the stock room. He found it in the new shipment that hadn’t been unpacked yet. I felt both employees that were working that day went above and beyond to help me.

My experience that this location was amazing store manager constant was short of help and not only knocked out all the customers that was waiting but provided us with excellent customer service with jokes and conversation. I highly recommend this place her and her staff went above and beyond.

John and Miss Connie really know how to make you smile. Even with the crazy holidays they were very helpful and had a great sense of humor. Thank you for the help with my birthday accessory purchase for my best friend; it made her weekend special. Thank you Party City in Wilmington for hiring great staff that get you excited for your party!

Went to party city today to shop for graduation items for a party next weekend. While my trips to this store hasn’t always been pleasant due to rude employees, one employee in particularly today needs to be recognized. While I was never asked if I needed any help the hour and half I was in the store today, the cashier (didn’t catch her name. graduating from Laney next weekend) was amazing in checking me out! Super super nice and the sweetest personality! We need more employees like her. I could almost say that I could have had the worst experience ever in that store and she could have made it better. Thanks to her, she made my trip worth it all and just put me in the best mood!!! Congrats again to her on her graduation Saturday and a huge THANK YOU TO HER!

I was there Sat morning right after opening and, as always, they're very busy right from the start. But, the 4 employees that were there, 2 on the check out and 2 on the balloons, were very, very friendly and attentive. Real customer service!! That's a rarity here in Wilmington where we spend our money. I wish I could have recorded the 10 mins I was there. Alot of businesses would see what real customer service is. Thank you very much!!

Best service ever! Had to move up a birthday party and they were so accommodating with moving up our birthday balloons!

Easy online ordering process for big balloon bouquet for my brother's 40th. Samantha delivered the order--she was awesome! Confirmed location and shared in fun of surprising him. Great experience!

It's been years since I've been in party city. I was 100% impressed with their selection and great service

This is the second time I’ve ordered balloons to be delivered from Party City here in Wilmington N.C. and both times have been a great experience. On time and delivered with care for covid concerns. Both times have been during covid, once in August and just today. Excellent service!!

Ms. Constance and Jeremiah were extremely helpful, kind, and patient. Best experience I’ve had with retail employees ever. Thanks guys!

Thank you to Trina and all of the staff who helped me from start to finish with my purchase and was there with any issues I had throughout the process! Management and all team members were incredible from the moment I walked in the store and up until I left.

I loved every bit 😍 the balloon delivery was my favorite!!!

Kelli was so helpful and got my balloon delivery rescheduled on short notice! She called me back to confirm and was awesome in every way. Thank you, Kelli! 💃

The re-grand opening is amazing, you can find things a whole lot better. organization is key and they seem to have finally found the recipe!!