AT&T Store

Thanks Alane! My girlfriend and I had a great experience with her! We came in with questions regarding our Sam’s Club exclusive plan and although it couldn’t be resolved in store, Alane informed us of all of AT&T’s plans, perks and benefits! She was very happy with her job and displayed a super positive attitude! We will definitely go to her if we have any more issues!

Elane and Alonso were so easy to deal with! They answered all of my questions and were able to save me money on my bill! I would highly recommended this location! I live in elkhorn and will drive out of my way to go back!

Stopped in for help with a problem with my phone - extremely pleasant interaction, the manager (I believe Micheal) quickly fixed my phone and discussed possible replacement options as my phone is old. He was not pushy, was extremely helpful and knowledgeable. Love this location and will be back

Michael was very knowledgeable and helped us decide whether updating from our grandfathered plan would save us money while still delivering the high level of service we needed. It did! He also helped us decide on an economical replacement for our daughter's aging cell phone. Great service!

I drive 40 minutes out of my way to come to this location! It is the absolute best AT&T store I have been to. Ive gone to several AT&T stores in different states and a couple in Nebraska and this store blows the other ones away. They are fast to assist you and make sure you are satisfied.
But this week my visit was so incredible I had to take my time and acknowledge it. I came in wanting to get a new phone and tablets for my kids. Once I walked in I was greeted by the kindest, patient and understanding person named Danielle. I told her exactly what I wanted and she asked a couple questions ans took me right over to the perfect phone for me.. there was no pressure and trying to sale the more expensive phone for commission. And it was the same exact way for my kids tablets . I felt like she actually cared about me as a person and a customer. I wasn't just a bigger commission or another sale. She helped me set up all 3 of my devices and showed me good child/parent control apps. The best part of this is she's a manager!!! I have never had a manager so hands on .
I would recommend this store and honestly Danielle would make you experience even better. DANIELLE IF YOU SEE THIS YOUR AN AMAZING PERSON KEEP UP THE GOOD WORK

Best customer service I’ve gotten from any phone store. Bryson was the most honest, helpful, and knowledgeable AT&T rep I’ve ever come across. I’ve had bad experience at other AT&T stores and the difference at this one is crazy.

This experience at the AT&T store Shadow Lake was SO unbelievably pleasant and efficient. Not only were we immediately helped, but the staff was friendly, knowledgeable, and my family was notified that we were overpaying for our current data plan. A full breakdown was shown and we walked out saving almost $800 on new phones and an updated plan. Would highly recommend this store for any phone related support. The difference from what this store used to be and what it currently is, from the cleanliness to staff, is 100% night and day. Special thank you to Danielle for all her help!

Shoutout to Erica some of the best customer service I’ve ever seen! Came in to switch services to AT&T but knew none of the info needed to make the switch. She was patient enough to wait for me to find it while trying to help me find it as well. Mind you it’s all within an hour of closing. She helped me get my services set up and get some accessories for my phone. Highly recommend Erica and this AT&T location!

I stop in the store today because I was having a terrible time getting issues with my account handled. When I first walked in Alex greeted me and ask what he could help with...clearly the other associate Erica could see how upset I was so she also offered to help...next thing I know Alex when and for Danielle...and man after transfer to transfer from the customer service on the phone Danielle handled the issues...I highly recommend Shadow Lake AT&T for ANY issues that you might have with the service or the phone. They work until they get it solved. Five Stars all around to the staff!!!👏🏽👏🏽👏🏽

This store is fantastic. I arrived after a horrible day of attempting to fix my phone via different means at other stores. They were kind, efficient and incredibly effective. Jackie in particular was amazing. She accomplished in less than two minutes what numerous men had been unsuccessfully attempting all afternoon. Jackie really listened and provided truthful, reasonable and understandable advice - all while being both incredibly professional and kind. Visit this store if you need help from long term employees who really know their stuff.

Dani, Justin, and Miguel are so helpful! Having issues with Verizon for 3+ months and their promise of monthly costs being 4 times the cost! $250/month to over $1000/month and traded in 3 phones for credit and never got any of it! Switched to ATT and I don’t feel like a number! They went above and beyond to make sure I was taken care! Never changing back! Thanks to this amazing team and amazing customer service! They deserve more than 5 gold stars!

My spouse and I came to this location to open a new account and new phones. The staff here were very friendly and helpful! They set everything up for us and also added on discounts and we got a few free items with our purchase as well. I would highly recommend this AT&T location.

Purchased 3 phones in November and was having difficulties with billing discrepancies when attempting to resolve over the phone. Went into the store on March 13 and received the most AMAZING customer service ever. Walked me through the bill, called customer support with me, and even hooked me us with some other fun stuff. Danielle, Michael, & Mercedes all did a FABULOUS job. THANK YOU!!!

I stopped in on the 23rd of December with my wife and kids and as busy as it was, we were quickly acknowledged as we walked in. I originally came in to see if my wife was upgrade eligible and we were also informed on ways we could save money on our account. We got our new phone and we added a discount to get the ELITE plan for the same price as the EXTRA plan. The atmosphere was professional and very clean. The rep that helped us did not hesitate to ask questions when needed. I felt comfortable getting my new device with this amazing experience especially it being busy in the holidays. Thank you ATT SHADOW LAKE for not only taking care of us but doing your part in saving us money when the advantage is open. We will be coming back!

Shadow Lake store was very helpful and very friendly. They knew exactly what to do and took care of the issues right away.

We walked in on a Thursday to get more information about upgrading our phones and met Dave Furcini. He was so helpful and worked to get us the best deal that we didn't even know was happening. He sat down with us and worked out all of the financial side of it. After doing this, we left to talk through our options. The following Saturday we went back in because we knew Dave was going to be working and we wanted to work specifically with him. After about an hour, he was able to get everything done and we were on our way. Even afterward, he opened himself up that if we had any questions to text his work phone and he would do his best to answer them. He did really well in this category as well when we DID have questions and he was able to tell us how to fix it in a very timely manner. I would recommend anyone going to this store to ask for Dave, but all of the associates seemed great.

The ladies at the store, especially Mercedes was very helpful. And Danielle, also. This is the first time I've ever been treated with respect and showed how to work the phone. I will always come back to this store. Linda Allyn Mendenhall, Miller. Thank You.

Jackie was so helpful! I had a technical issue that I need help with and she assisted me promptly! While she was helping me with my Apple ID issue she recommended a new Apple Watch special that they had going on! Would visit here and the team again.

I was extremely happy with the helpful/cordial manner in which I was treated at the Shadow Lake store in Papillion NE by Jackie. She was very patient with an 80 year old who knows little about cell phones etc. She explained everything clearly ( maybe a couple of times) for me to understand.
I would return and as for her help any time!
Thanks for a positive experience. Much appreciated.
Ken Molzer

Jack was so helpful and articulate when explaining different products. He was pleasant and intelligent which gave me faith in everything he recommended. He is an excellent salesman and a fine young man. He will do well in life.