Episcopal Shoppe

I had no problem receiving my order. Delivery was much quicker than expected. Didn't really need customer service.

The Episcopal Shoppe provides great customer service and offers an extensive inventory of Episcopal and Christian product. I have purchased many items and have always been impressed with the prompt order fulfillment and availability to answer any questions or offer assistance with any order. I appreciate that this organization is run by volunteers and supports many Episcopal and Christian outreach programs with its proceeds.

This is a great place to shop during Church! They always have a great selection to choose from on Sunday mornings.

The Episcopal Shoppe has excellent gifts and supplies. They offer excellent customer service. People are pleased with the gifts that I give them from the Shoppe. They also have the best supply of current religious books. I have enjoyed the speakers and seminars that they offer. The Episcopal Shoppe is truly a blessing in my life.

I'm writing this review because like some others here I ordered an item from Episcopal Shoppe (on 5/19) and have yet to hear back from them though I've left multiple voice mails and tried to contact them by email. Their website still says my order is "Awaiting Fulfillment."

I've seen some others get a response in this forum, so here's hoping. I'd be happy with an order fulfillment or refund at this point.

[As an update, I heard back from them on 8/21/23 with a very kind message. They offered to fulfill the order or refund. So a good option if you don't mind waiting a few months.]

I placed an order in mid-October. They do not reply to messages via their website, via email, or via phone. I tried calling the church where they're based, and that person offered to pass my message along. Still no response.

I wish I had seen these reviews before I ordered. I never would have used this website. My wife never got her special gift for Christmas. I was told on Christmas Eve (a reply!) that it was sent. I live 90 miles away from their shop. It's January 4th. Still waiting...

FOLLOWUP: The company contacted me, apologized for the oversight, then refunded my order AND shipped it right away. I received it and it was just what I wanted. Late, but they came through and were very kind in resolving this.

Ordered a prayer/hymnal a month ago. Sent numerous emails and left phone messages as to the delivery date. No one has responded. Disappointed and do not know the disposition of my book.
Angie Heffner

Never order from Episcopal Shoppe! In November, I ordered a personalized Book of Common Prayer as a Christmas gift. They instead sent me a hymnal intended for another customer. I returned it promptly and, the one time someone answered their phone, I was told that the prayer book was being imprinted and would soon be shipped to me. It's now January, and I'm still waiting. These people never answer their phone, never return calls, and don't answer emails. Now, I'm hoping that they will at least refund the $76.20 they charged my credit card.

Like many others here, I wish I had seen these reviews before I placed an order. I ordered an imprinted BCP on May 10th, and my credit card was charged $135. It’s now June 6th, and I’ve heard nothing. I’ve sent emails and left voicemails with no reply.

Episcopal Shoppe: it seems like you aren’t able to run your business right now so perhaps you should stop taking orders until you are able to properly run your business. And I hate that you have the word “Episcopal” in your name and aren’t doing a good job representing our church by doing bad business.

I ordered 3 Prayer Books on March 13, 2023. I was having them imprinted with my grandsons’ names for Easter gifts. I received an email confirmation the day I ordered. However, I have not received any correspondence since. I have called and left several voicemails with no réponse. I have also left email messages with no response. I have also called several times during business hours and no one ever answers. MyAmerican Express was charged $208 in March. This is extremely frustrating! I would not recommend using them. I too wish I had read these reviews before ordering. I just want them to credit my AMEX if the prayer books are not available.

My church placed an order with Episcopal Shoppe in early January, I've had no correspondence from them at all after 3 emails and 4 phone messages. I truly don't like leaving bad reviews, but I cannot get in touch with anyone and would like a refund for our order.

I paid $106 for an episcopal book of common prayer on February 5th. It is now March 27th and I have not had any indication that the company plans to fulfil my order. I have left several messages asking them to call me back and/or let me know when the order would be fulfilled. So far, I have yet to hear back from the company.

I ordered a Book of Common Prayer and Hymnal on January 12th and paid for it. I still have not received it. I have made numerous phone calls and sent numerous emails as well. There has been no response. This is very disappointing and I wish that I had read these reviews. Before I ordered. Poor customer service!

This company's service and communications are TERRIBLE.
We ordered Vestry pins for a parish event and the pins were sent via UPS with a signature required. We never asked for, or would have agreed to, this stipulation, as our parish office is only open part-time. UPS returned the package. My parish administrator called AND emailed The Episcopal Shoppe to rectify this and they never responded.

Luckily, we have an awesome parish, and former Vestry members surrendered their own pins to save the day! We received an automated response, weeks later, that did not address our correspondence and was simply triggered by the returned package. I will NEVER USE THEM AGAIN. Terra Sancta is a good company and I will be using them instead!

I ordered a Church Registry on November 7, 2022; my Credit Card was charged on November. I called on December 12 to inquire and left a message. I have not gotten a return call about my order. If I had read these reviews first, I would not have ordered from this vendor. I want a refund please.

Ordered a Bible on 5 Dec, was aware of delay for script but was not told how long of a delay. Have called and emailed with no response. 9 days later still no response. Not a good experience. Now scrambling for a replacement for Christmas.

Do NOT buy from The Episcopal Shoppe. I ordered a combination hymnal/prayer book on November 20. Today is December 7. I have called approximately 15 times and sent multiple emails. No response‼. It is sad that church site is not dependable I received no responses and no package

I ordered a personalised prayer book on August 4th. It never arrived. I called, emailed, and messaged multiple times and got little to no response or updates. One of the few responses I got was a promise to have it shipped by August 31st. This did not happen. It is September 27th. And my last response “to check on it” was Sept. 6th

I ordered the book of common prayer as a gift in April 2023. I cannot get a response on the status at all. My credit card was billed for this purchase.

I ordered-and paid for-a small gift for a friend. Ordered well before Christmas. It is now February and the item still hasn’t bene received. I have contacted them repeatedly and included the order number. Thus far, I haven’t heard a word from them. I’ll NEVER buy from the Episcopal Shoppe again!