Walmart Supercenter

9 times out 10, they have what I need and, in most cases, a variety of it. I'm a joker and laughter, we may be strangers, bever mattered. but a bad experience never, except when ya hit it at a rush time, patience is hard to find, but a sense of humor lightens the load.

I had an incident today that I feel needs addressed. It started out HORRIBLY but ended with some of the most amazing customer service I've ever experienced at a Walmart. I purchased a phone from this location 2 days ago and the young lady did not scan the serial number for the phone. I attempted to activate it today but because the serial number wasn't scanned, I had to take it back to the store to have it resolved. Not a problem! I drove to the store and went to customer service. Paige, an absolute angel of a person, directed me to Electronics so that I could get things sorted out. An older woman with brunette hair was there and helping another customer so I waited for her to be done. I explained my situation and she wasn't sure how to help me, which I understand because it wasn't a common issue. That's when DIANE entered the scene. Diane was not pleasant by any means. From the first sentence that came out of her mouth, I knew this was going to be an uphill battle during an ice storm with rollerskates. If there were a poster child for horrible customer service, this lady is IT. And here is why: I explained to her my situation as calmly and politely as possible and asked if I could return the phone and then repurchase it just so that I could have the serial number scanned. Easy fix, right? Oh no. DIANE insisted that she couldn't do it because the "charger cord and block were not in the box". I again stated that I wasn't returning the device to purchase another one; I wanted to take the current device (the one I had brought with me to the store) with me and all I needed was the serial number scanned. That was all. DIANE yet again proceeded to be very rude and nasty towards me for something so insanely simple. I, at this point, was frustrated and upset because this woman made me feel like I'd stolen something even though I had a receipt in hand and just agreed to leave because I could not deal with this individual anymore. I honestly feel sorry for the brunette woman who was at the counter originally (I unfortunately did not get her name) because she had to witness this entire ordeal.

I left Electronics and decided that I was going to have a talk with a manager just to let them know how DIANE treated a customer who just wanted to get a serial number activated for the phone. Upon reaching customer service, I asked Paige if I could speak with a manager and she directed me to yet another angel (once again I did not get his name but he was a gem!) I tried to calmly explain the situation but at this point I was shaking and in tears and he asked Paige and another angel, Joann, to help me. He told them my request was absolutely doable and that DIANE made a simple transaction more difficult than it had to be. He left to handle something (I'm not entirely sure what but I am grateful for his help nonetheless) and Paige and Joann helped me to get things squared away. While they were helping me, Angel #4 (Kristina) swooped in and the three ladies not only helped me with the issue that brought me to Walmart in the first place but they went out of their way to put me at ease and cheer me up. By the time I left Walmart this morning, I was exhausted but these three beautiful souls had me laughing and smiling where I had been upset, hurt, and angry only minutes before.

I honestly believe these three women deserve a raise because they went above and beyond. They were so caring, empathetic, and genuine; a complete 180 from Diane. My 5 star rating is because of these three ladies and the manager because they genuinely care about their customers and are willing to help out with even the smallest of things. I have had a difficult 2 years and as a single mom who is overwhelmed with work and taking care of 2 kids by myself, life is already difficult enough. Joann, Paige, and Kristina gave me one of the few bright memories outside of my kids and I am so thankful for them.

One of the nicest, best stocked, cleanest walmart locations south of the river in the TC area. A favorite spot for sure.

Was a new store and very good. Friendly staff

Way nicer than Woodbury Walmart. Everything is stocked well and workers will know where stuff you want is.

One of the cleanest Walmarts I have ever been to with professional and courteous staff!

This Walmart is by far one of the most well kept Walmarts I've been in. This location always seems to have what your looking for they have stocked items that a lot of other locations don't. The people are cheerfully friendly and the store is warm and inviting. If your in Hastings or near this store it's worth the time just to stop in and appreciate the pride the employees have for their store.

I needed a new battery for my Ford Mustang and Nathan, Rachel and the whole crew were so very helpful, friendly, knowledgeable and efficient! I will definitely be back and also tell my family and friends that I highly recommend going there! Thank you very much! Sincerely, Don Groth

After a TERRIBLE customer service experience at the West Saint Paul location, Luke in auto installed my car battery quickly and was so kind! Before we left he gave my daughter some juice boxes. Definitely recommend Hastings Walmart auto department!

A nice, clean WalMart. Quite a good variety of home goods and groceries.

I found what I needed plus a great clearance price on hanging flower baskets!!!
Used self check out and went on my way.
Employee thanked me and greeted me have a good nite!!!!!!

I MOVED IT THERE, IT WAS MY 1ST TIME HERE!!! EVERYONE WAS SO NICE AND HELPFUL, ESPECIALLY BRIAN AND REBECCA 💕💕💕💕💕🥰🥰🥰🥰🥰

God I do love Wal-Mart and their prices. But sometimes the staff is rude and I feel racist. I'm not sure what protocol is for pulling people and their carts over and checking receipts but it seems racially motivated. They never check me or my things , well lately. but when they have in the past they were quite rude. You bet I was rude back too. But the prices and variety are great so I'll continue going there probably.

Used the vision center. Very professional not pushy.

Seems to have most everything I need.. Make sure you stop by the clearance isle!! They put new check out scan machines in.. Looks nice but all that money spent on them and still No Tap and Pay.. Don't seem to smart.. lol

It had been a few years since I've been to the Walmart in Hastings and I probably spent three hours in there. It was just a joy looking at all the different things

Friendly, well organized, clean, more registers were open here, not too crowded good experience

This is my favorite Walmart. It's always clean and the employees are friendly and helpful. The deli ladies are my favorite. They are super nice and always give me the best chicken tenders, lol!

Listen, I'm not a dedicated walmart shopper. After visiting this particular Walmart, I have to confess that if we had a Walmart of this quality in our neighborhood I would become a seriously dedicated shopper!

So impressive with the size and the shear volume of products and services. By the way, the employees Rock!!

Simply love Walmart I go in for a couple of items and then I find a lot of things on sale that I forgot I needed. Not to mention a few things that I wanted but didn't think I could afford. Thank Walmart 😊for always keeping it affordable. 💯