Westlake Ace Hardware

Best service I have ever had in a long time was greeted, helped to find the items I needed with all their accessories, showed the product worked, set up the warranty on the spot!

This hardware store is a hidden gem! I was driving by and saw the ACE Hardware sign and decided to stop in. I was in desperate need of some pellets for my Camp Chef WiFi 24 smoker and was dreading another trip to Home Depot. As I walked up and down the aisles, I was pleasantly surprised to see many items that I didn't know they carried. Not only did they have the pellets I wanted but but they had many flavors to choose from. The woman behind the counter was very pleasant and knowledgeable. If you're in the market for some things and don't want the hassle of a big box store, come on by this ACE hardware and pick up what you need. You'll be glad you did. Well that's my time.
PEACE!

ACE has has revamped the store to make it more customer friendly. Rather than have a bunch of aisles in front of you when you walk in, the store is now open and inviting.
ACE is showcasing the grilling section and outdoor entertainment is front and center in a n open area with great vignettes of patio and deck equipment. Close at hand is a very broad selection of grilling seasonings and sauces as well as every grilling tool that the avid barbecue god could want to see.
The pleasant surprise is that the pricing is on par with the big box players plus you get the help of any of ACE's incredible associates.
They really care that you get what you came for and are always ready to help or explain new tools or gadgets that you run across.
Finally there is a real warmth about ACE that seems to be missing from big box retailers.

Had to get some keys made from Lowes and Home Depot that were not cut right. I went to Ace and a lady named lavonne went out of her way and had those keys fixed for me. Should've came here from the start! Very hard to find employees that go out their way to fix a mistake they didn't even start!
Ace is very lucky to have her!

Was looking for a specific piece for gas line. You guys had this when other big box stores didn't. Purchased it but then had to return for a different size and your employees helped me out great with this.

They saved me in a pinch, prices are slightly higher but they were there when i had a leak in my bathroom. Fyi flow time are the worse and you should expect them to always fail

Love Ace Hardware always have plenty of staff to help you find what you need. Can’t wait to try out my new sprayer tomorrow.

Probably the nicest ACE hardware store I’ve been to. Nice location and selection of products. Helpful, knowledgeable staff make this place outstanding.

This is a very clean store with attentive staff. They are always so very helpful. I like to shop their plants. The always seen to have a better variety than the standard box stores down the road.

Great place to shop. Amy the cashier was very helpful 😊 I will be back

Their online ordering and pickup was fast and easy. The folks at the front directed me to the appropriate counter and I was on my way in a couple minutes.

Had an issue locating replacement thermostats for my water heater. Both Home Depot and Lowes didn't have them in stock. I found them at ACE with a little help from associates in the store. Another unplanned to-do checked off my list just in time for the weekend!

Outstanding Customer Service goes to
Ms. Stevie she has Great skills with the public. I called for a product to see if it was in stocks. She checked inventory on the computer. Then she politely put me on hold to make sure she had her hands on it. She did this because that's OUTSTANDING. Wow she is 1 in a million. Ace must treat there associates well. I can tell. Support great customer service. Have a positive day.

I prefer coming here for small hardware items like fasteners. They do have some really cool grilling and barbecue stuff.

Good selection of products , staff is always friendly and AVAILABLE to help!! Just a way better experience than the big box stores.

The staff is quite helpful and goods are available.
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Very nice and well organized ace store

They've got great customer service, a lot of products and you can get in and out with what you want without problems!

Great store... always find what I need. Staff there is great. If I don't ask for directions to whatever I'm looking for they manage to ask what I need and take me to it - usually with a tip of what's needed... if only we asked for directions first lol...
My fav is the grill/egg/smokehouse/fry section of the store... if you need it they have it.

I have been a customer of this store for years! They are amazing and give the best customer service compared to the big stores,From the moment you walk in until you check out you will receive a friendly smile and excellent service!