Walgreens

Melissa in the pharmacy is a angel she helped me when I was having a mild allergic reaction. She has great customer service !! I am so happy she helped me and definitely will be back !! Thank you so much !! With people in the world like you keeps it turning you go girl !!

I don't understand why people are so sensitive now this days!... oh wait a minute, I know why. Lack of patience and extreme narcissistic ideologies. I read mostly all the reviews and those are nothing but bunch of cry, cry babies. I been going to this particular Walgreens for more than a decade and I've never have a bad service or a complaint about anyone that works there. My prescriptions are always in time and we always get the pharmacist when we need them. And don't worry about those cry babies. You'll always have my business.

Cassandra was super helpful and kind. I really like this Walgreens!

They aren’t great about keeping appointment times in the pharmacy, but the pharmacist, terry, is great to work with.

Great customer service, checked the back room without me even asking when I asked if they had an item.

Best place in SE Huntsville for redbox!

This is your family store, and the really appreciate you being there......most helpful

Their pharmacy is top notch! 👌

Very nice staff. Always very nice welcome when you go in. Shelfs are always stocked. Never had a problem finding stuff I need. They have a balance reward system that you can sign up for and it is a must have. It refunds money to you as you purchase items there.

Great prices. Okay customer service but nothing to brag about. Clean store.

Staff are intermittent as of 12-20-23 some of the worst in town. My wife called at noon today after out patient surgery earlier in the day and asked if they could have her scripts ready so she would have minimal wait time and they indicated yes by 4 p.m., so she waited until 4:30 p.m. to arrive. The staff indicated nothing was ready and she would have fill out a new customer profile. They could have called her earlier to do this online instead of waiting until she arrived and then had her wait in the pharmacy with other sick people almost an hour to work her in. This is why I no longer go to this pharmacy and will not going forward and now my wife understands my concern earlier. Not professional, not caring, not staffed enough and certainly not considerate at all with the personnel they hire. I see most of their former good pharmacy employees now working at the Publix pharmacy.

This pharmacy has been the source of repeated frustration for me in recent years. They routinely don't give me all of the prescriptions I've called in, I'm usually missing the most important one. (I know, I'm a slow learner...I should check the bag EVERY TIME). But I keep thinking the oversight will be the exception, but it has become the rule. An important RX called in before Christmas was not filled before the holiday, fine, but then days after the holiday I finally called and they said they had no record it was called in. Today was probably the last straw... for months now they been closed for lunch from 2 to 2:30 pm, I even checked online to make sure they were open, ok fine. Today I arrived at 1:31 pm to find they changed their lunch hour to 1:30 to 2:00 pm. It takes unusually long for them to do refills. One of our family members only uses Pharmacy First (on Whitesburg Dr.), and never has any problems like this. The employees seem nice enough, so I'm not complaining about them. It's their system... it seems broken.

I was in this Walgreens after getting my prescriptions and grabbed some candy to pay at the front counter.No customer was at the counter but me.The cashier( an older short man)acted like I disturbed him and made me wait at the register.He was very obnoxious and treated me as a bum on the street.This store really needs an attitude adjustment! Alan Strickler

Can never reach them by phone, even when their text messages say to contact the pharmacy!! It goes to busy or sends you the fax signal. Very frustrating!!

I have been a long time customer of this Walgreens and have been somewhat happy with the services until it comes to my insulin. I am a Type 1 Diabetic, totally insulin dependent...meaning I WILL DIE without it. I'm on my last bottle of insulin and just got an email this morning they've pushed out my pick up date for the 3rd time. It's not like I can go a day without insulin. If you didn't order enough a courtesy call would help. I don't have enough to fill up my pump so I have no choice but to find another pharmacy.

I wouldn't try and call. They do not answer when calling the pharmacy. I assumed they were on the phone with other people like the automated message said. But when I went in to pick up my prescription, phone was ringing OFF THE HOOK and they ignored it. Everyone ignored it.

Also couldn't pick my scripps up until the next day. If I could've talked to someone earlier they couldve had them ready the same day.

I had a horrible experience attempting to get a vaccination. First the middle age white man who works in the pharmacy continues to say he can’t hear me. Which was fine then he asked my name which I provided. He then asked “well when did you make your appointment”? I replied about two hours ago on the Walgreens website. Then he stated well that can’t be correct because we printed the logs out 2 hours ago and there are no appointments on there. Mind you that is an issue for the business not the customer. (A professional response would have been allow me a moment to check on that sir. Not speaking to me as if I walked in randomly requesting vaccinations). I then asked if I needed to make an appointment at another location in a calm voice. Then he snaps no let me go check . At that point I politely told him I didn’t like his attitude and would rather go elsewhere, and proceeded to walk out. As I am walking away away I get about 10 steps and hear him loudly say I DON’T know what his problem is as a statement not a question. I then called and made an official complaint and was told the store manager would call. I got a call from the pharmacy Manager not the store manager which is who I was told would be calling and she apologized. Then Proceeded to ask me if there was anything she could do.?? Well I think reprimanding this rude employee would be a start of he is going to work in the medical field in any capacity he should learn how to speak to people. I am not your friend or coworker I was a customer.

The following post was made by another user 4 years ago. Nothing has changed.

" Pharmacy staff is very rushed—hire more people or expand to meet demand"