Westlake Ace Hardware

I went into the store this afternoon with very little hope of finding what I was looking for. My son wanted a toy that a friend had, a simple propellor on a stick. I had bought one from this location some time ago and thought I'd stop on the way home. As I figured, there weren't any on the self near the checkout where they'd been before. The two cashiers asked if the could help. I explained what I was looking for. They informed me that they no longer sold them. They then pulled one out of the drawer. We don't have any for sale but you can have this one, and handed it to my son. While he wasn't in the best mood in the store you made a three year old very happy. Five star customer service experience,thank you

Very helpful staff, always happy to point me in the right direction.

Awesome super friendly customer service

I love this place. It has every thing and the staff is helpful and know their business.

I was on a double rescue mission after all my flower seeds turned to weeds while I was away. They were down to highly discounted scraps when I showed up for flowers, so I bought a LOT to fill all my sad, empty, freshly weeded pots. They brought me boxes and were extremely patient with checking me out even though they were quite busy.

Associates are very helpful! Easy and not crazy crowded.

My go to hardware store staff is always helpful and easy to find

Knowledgeable help. Good selection.

Clean, professional and had what I needed. Employees walking the aisles helped me find what I needed as I'm not used to this ace. I had my dog with me and they gave her a treat.

The 20 dollar medium bag of popcorn sold by the boy scouts outside the door was a surprise though.

I can't lie, I spend way too much time at Ace. It is bad enough that when I tell my wife I need go there, she says, "big surprise".
The store carries everything I need for smaller projects and can order stuff for the big ones if they don't have it in stock.
They have great customer service, plenty of experts on hand as well as employees who are just there to help you find the small things you need.
I have never had a single bad experience in all the times I have been in the store. It is much better than driving across town to one of the big warehouse stores where I wander around trying to find something and there is nobody handy to ask.

Super helpful service. Some of the older experienced gentlemen have been missing lately so there's younger staff. I'm still surprised, though, at how knowledgeable some of the young kids are. This family owned business it's a great asset to the neighborhood. Prices aren't as cheap as a big box store, but I've noticed them getting a little more competitive lately.

Always find what I need even if I don't know what I'm looking for.
The staff is very helpful and makes sure you get the right item to take care of you!

Ask for a staff person to help with a specific question and they will help you think through most any hardware problem regardless of you DIY skill set. MY KIDS and I miss the free popcorn they used to offer. I wish they would bring this back. But this is hands down my favorite hardware store. I’m so glad they are part of my neighborhood!

Staff are do helpful and know where everything is and how it works. I was trying to color match wood stain. The associate actually opened the stains and dabbed them on my sample for side by side comparison. So awesome.

Rich at the 70th and vine location helped me with a plumbing issue today. He went above and beyond to help me identify the part and even helped me understand how it works. Home ownership definitely has a learning curve but with ace and a guy named Rich I feel like we'll be alright! Thank you so much.

Found exactly what I needed with help from a true plumbing expert. Quality assortment of items and service. The only hardware store that I go to.

Good customer service, I had an issue with a Drill kit missing pieces and they fixed it with no problems!

They always have what I need, staff goes out of their way to assist you.

They have what I’ve needed to complete projects. Staff offer to help find items as well as greeting you upon entrance, a nice touch.

I meant to leave a review last week about my experience with Dillion. All employees at Ace are amazing with customer service but Dillion really stood out to me. He spent over 30 minutes with me, even standing in the rain to fix my Key fob to my Toyota. He ended up saving me $130 by fixing it himself! This kid deserves a raise! I love Ace! Thank you again, for the best customer service in town!