Verizon

Bert has been absolutely fantastic helping both myself & multiple family members of mine this past week! He’s resolved numerous issues and set us up with the best deals possible to get the devices that fit our needs. Paul assisted us on one occasion as well and offered some great additional help. These two gentlemen run the store SO well and couldn’t be more kind or helpful. I won’t go anywhere else for help with service/devices as long as Bert & Paul are around! :)

I had a very easy and seamless interaction with Devonte in obtaining a new Apple Smart Watch Series 9. Devonte made the experience a very pleasant and hassle free experience.

Customer service was excellent! Ray went above & beyond helping me purchase & set up a phone. Would definitely recommend this location.

Paul helped me. Absolute pro about my whole situation. I had bought my IPhone 15 Pro 33 days ago. I brought it in, I wanted to swap it for the Pro Max. I said I’d pay for the restocking fee and difference in taxes. He said ok, let me do the whole deal despite being over my 30 days by 3. Wonderful experience and a I bought a new case. Easy done.

Update: The young man working yesterday (Sunday, November 20th) was excellent. He assited me with my inquries and also displayed amazing custmer service to everyone who came in after me. Well done.

I had a seamless experience upgrading my phone and accessories! Thank you Devonte for the stellar customer service!

Came into the store right at opening. Paul helped me get my phone set up. He explained everything along the way. He was able to multitask while helping someone else as well. Great experience

Extremely helpful and professional. I got everything I need and I had a great time doing it

Devonte was super helpful and provided excellent customer service to us when we upgraded our phones!

We switched to Verizon and had an incredibly difficult time getting our numbers to port over from our old carrier and to activate our new phones with Verizon. We’d been dealing with the issue for almost a full week. I had spent hours and hours at a time on the phone with customer service but no one could get the problem resolved. It was so frustrating that Verizon couldn’t solve the problem. Finally we were sent into the Windward Parkway store where we met John. He was so kind and actually cared that we’d had such a difficult time just becoming Verizon customers. He worked diligently with the customer support team, being transferred 3 or 4 times but he persisted. Every person he spoke to he advocated for us as customers. Keep in mind, we didn’t buy the phones from him, so he wasn’t getting payed to handle our issue but yet treated us as no differently. Finally after 90 mins, 30 mins after his store had closed he along with the tier 2 support team my phone number was ported over and my new phone was up and running. John went above and beyond the call of duty. He could have easily thrown up his hands and said sorry about your luck, but he didn’t. He showed us kindness and had genuine concern for us and the seemingly no win situation we were in. There isn’t anyone I could recommend more and who cares about doing the right thing more than John at the Windward Parkway store. Verizon should consider themselves lucky to have a guy like John representing their brand. I can’t thank him enough for ending our cellular nightmare.

John is truly the epitome of excellent customer service. He’s professional, an excellent communicator and very knowledgeable about all things Verizon. He took great care of me & my husband’s iPhone upgrades. He got super busy and handled everyone w/ grace under pressure. It was impressive.

Burt needs a raise! Best employee I’ve ever encountered at Verizon! He was friendly, hard working, and a dang good multitasker!

John is amazing! He is patient and always takes care of any problem or concern I may have. We had added a line, and he very patiently look for the best solution for our needs and recommended the new iPhone 14. We drive past three or four other Verizon stores to come to this one simply because of John.

Paul made the purchase of an iPhone 15 and the transfer of my data extremely easy. He even put on screen and camera protection. Excellent experience. Thanks, Paul!

John was very easy to work with. He had several customers in the store and he was very efficient in working with each of us. I will definitely go back next time I need anything phone related!

I had the pleasure of dealing with Mystery at this location and it was nothing short of an incredible pleasure. Mystery was working the store alone, on a Saturday and business was brisk. Mystery worked the entire store, discussing client concerns with all, deftly diagnosing the issues and solving the problems. Mystery spent almost an hour correcting my new phone activation issue and while the staff at the North Point location store in Alpharetta was rude, no help and was only concerned with telling me "we close in 15 minutes so I can't help you", Mystery was the exact opposite. A raise is in order for her and for new or existing customers who are looking for a top tier experience in customer service, Mystery is the choice.

Steven was very helpful 2day. Kudos 2 him.

Maria was a joy to work with. She professionally explained every step and worked quickly and friendly.

Andrew Williams was such a great help to my family and me. He was supportive and energetically explained pros and cons as well as perfect fit solutions for my families needs in the cell phone, accessories, and data plans areas. He was informative and gave recommendations based on consumer reporting and not just personal opinion. I felt that he was open and honest with the entire process; and I had many questions. He was thorough while getting me the best trade in deals on my phones and explaining the breakdown of the prices overall. He simplified the process even further by matching competitor pricing. And gave us all great deals while giving us options at the same time. Andrew also let us know he was there for us in the future for all of our questions and made us feel welcome to come back to his store. And we will come back to purchase more items because he took the time while being efficient to explain exactly what we needed throughout the processes. He didn’t even take an hour to finish multiple situations I required where anywhere else in the past has taken multiple hours!! I highly recommend this location over a Best Buy or mall store!!! Thanks again Andrew!

Bert did a great job! Fast and accurate. Knew a few tricks to get the job done!