Cricket Wireless Authorized Retailer

Service was awesome. Was at another cricket store in Elgin. Not helpful. Pedro Martinez assistant manager was so helpful. He needs a raise. That's the kind of service that makes a business successful.

I have been a cricket customer for many, many years. I like the service cricket has, but it got to the point that I hated having to go into the store for anything, UNTIL TODAY! Today, I had to go into the store at 6 S. State Street, Elgin, IL, to buy some accessories for 2 new phones, that I ordered from cricket online (that's how much I hated going into the store). I had never been to this store before and I figured it was going to be the same rude attitude I have experienced in other cricket stores. Much to my surprise, I was greeted by a young lady named Kassy and the Manager, Pedro Martinez. I felt like they rolled out the red carpet! I have never been treated so well in any store in my life and I am 62 years old! I had many questions about the phones and 4G vs 5G and they were actually happy to answer all my questions. I wasn't treated like I was bothering them. As a matter of fact, they seemed very excited that I was asking questions and both were very knowledgeable. I truly enjoyed being there. So much so, I bought some other things too. I now feel like I have cricket representatives that I can count on anytime something comes up. I am not very phone savvy and in the past, I would have to guess most of the time about issues because the lines of communication were never open at other stores I've been to. Today, all of that changed. I will definitely go back to the 6 S. State St. store and I highly recommend that store to everyone I know! A customer may not remember exactly what you said, but they will always remember how you made them feel. Today, Kassy and Pedro made me feel welcome and like I was important to them. The customer service experience I had today was beyond amazing! Thank you Kassy and Pedro for this experience. I appreciate your patience and your kindness.

Kristina was awesome when helping me

Came in today to exchange my phone which had cracked. I was helped by Michael who gave me wonderful service and actually gave me a really good deal and helped me figure out what plan to join. Extremely helpful and defitnely would recommend!

Purchased a phone with you guys. Pedro M was very helpful. He was very patient as I was un decisive to what I wanted. Also helped with my daughter's phone. I am very happy with my purchase.

Kassy was extremely help and knowledge able she help me with getting a new device and getting my photos back hopefully she become a manager soon

I enjoyed my experience at the elgin store. Great help from Alanis and Marcos!Very great experience wonderful deals got two phones free gifts! Clean store hands up to both these guys!

I love coming into this store and seeing friendly faces. The service is great ! I always come in to talk with rep Enedelia cause she treats you like family and to me that's always nice👍

Never knew Enedellia before in my life but I would never buy another phone from anybody but her. She had complete knowledge of the product she sold and the sysrem she offered What a great employee.

came in to pay my bill and need a new glass face the store manager was very helpful and make sure i was happy good service and management

Very happy that we switched to Cricket thanks to Pedro that gave understanding information and was patient. I really reccomend buying your
phone here!!

Honestly I had a good customer service like I felt comfortable and the employees did a good job

Carlos was a miracle worker. He was very knowledgeable and patient teaching me about my new phone. Kudos

Great service team. I always enjoy going here for all my cricket wants or needs.

Really helpful my phone didn't had playstore app and she download it again really nice and friendly

Alanis helped me on 3 things. Very kind. I really like coming here and seeing her.

Just want to say Samantha was very knowledgeable and very professional and she's a sweetheart.

Have had Cricket for years and have always been happy with service and reliability over the other carriers I have had.

My cricket experience was good.they figured out my problems quickly. I am glad I switched to cricket.thank you.

I switched back to Cricket Cuse they have better service.