Cricket Wireless Authorized Retailer

The gentleman there is always courteous, very friendly and helpful. He's very knowledgeable, so I'm in out in a timely manner.

They were very knowledgeable and I felt good right away.
I went in there to stop my service and they had different people working than before.
So I was so happy and it eased my mind.
Their names are
Johnny and Elijah in Oshkosh Wisconsin.

I have always had great customer service at the Cricket Wireless store in Oshkosh, WI. Today my son and I were helped by William. He was very knowledgeable and gave us instructions about how to use the insurance to get my son's phone replaced. Very helpful!

Yes, I Always I have a Positive and Happy Experience at the Cricket Store! The Crew is So Very Helpful, as They All Work Together as a Team Effort!! I Really Enjoy the People and the Experience! Doug D. Walker.

Mason was very energetic and professional. He was able to get me a nice Bluetooth speaker for a great price. I came to switch my plan and he made it so easy and quick!! If i could give more stars, I would. This is my new phone store- I used to do everything online.

Christan and mason were not only amazing at getting me a phone within my very tight budget. They were great at keeping my son entertained in the store. By far the best costomer service i have ever gotten. 10/10 would recommend.

I worked with Sean at Cricket and was so happy with the service! He instantly met me at the front of the store and asked me if I needed assistance. He then lead me in the right direction for the item I was looking for. He is so PROFESSIONAL, has excellent PRODUCT KNOWLEGE, and is very PATIENT! I highly recommend visiting this store because Sean knows how to work with customer's and make sure the process is smooth.
Thanks man, you rock!

The young man that helped my dad and I with upgrading my phone was very knowledgeable in what phones fit the specs I wanted, and he didn't constantly bombard us with upsells or promos. He casually asked if we were interested in anything and when we weren't, he made it clear it was just a formality and that he wouldn't pursue it further. I've had worse interactions at other Cricket locations, but this one was a great experience.

Mason was an AWESOME sales associate!!! He answered all of my many questions. He set up 5 phones, tranferred 5 phone numbers, answered questions and explained everything in 45 minutes. Cricket is way better than US Cellular will ever be.

I was so happy when Cricket arrived in Oshkosh! That was my carrier when I moved here and I had to switch at the time. Once my contract from my old carrier was over, I switched back. Jeff, the sales guy, got me a get deal and a great plan!

We have never had a problem working with anyone here in the past few years. I'm so glad this is available in Oshkosh so I can get decent phones for my kids.

I was helped by both Christina and Mason. Both provided excellent customer service, not only were they both very friendly but they were also fast and efficient working with me on my phone problems. Would highly recommend them.

Cricket is by far the best phone company I've had! They have service where I live (in the country), their prices are low, and the employees at the store are nice, and knowledgeable

I've never had a problem with the Cricket service. Great value. But I'm writing this review to recognize Mason at this location. Mason should be the standard for customer service. Professional, knowledgeable, efficient, and a man of integrity.

This is a lengthy story because I want to highlight Mason and how important excellent customer service is.

August 3rd, 5:30pm I came in to switch service from Mint mobile. Before Mason promptly switched me over I asked about the Moxee mobile hotspot device and he gave me his expert opinion on the practical uses of it. Neat gadget, would have been a great deal if I needed something like that. I didn't buy it. Mason proceeded to help me switch over and upgrade the account I currently had with them as well. During this transaction he offers the phone insurance as well and educates me on how to use it if needed. I add it onto the plan, thanked him and left. I also want to mention that he was the only person at the store at the time assisting a line of people.

Later on that day I went fishing, dropped my phone and it busted the ability to use the sims card. Thankfully Mason hooked me up with the insurance and told me how to file a claim. The phone insurance company is not a Cricket company but "asurion". I go home and used my wife's phone to file the claim. First call, I couldn't be helped because I didn't know the correct model/Gb of my phone, so I had to call back again. Second call, I was told to call back in 24 hours because the service doesn't “kick in” until 24 hours of purchase. It's August 4th around 4pm, I call a 3rd time now knowing the correct model/Gb of my phone (iphone 6 16Gb, I checked in the phone settings). I was put on several lengthy holds and eventually was told that this is also incorrect and transfer me over to Cricket to verify. I'm talking to a Cricket rep who was very helpful and confirmed that my IMEI number match the one on the account and the iphone 6 16Gb indeed was correct. He was on my side, transfers me over to an asurion rep. I give them the info they needed, I get put on hold, and the line disconnects. I'm trying to continue to be patient so I call again for the 5th and final time. A nice lady picks up proceeds to help me and puts me on a few holds and eventually tells me my claim has been declined because I called about the same problem too many times. At this point I knew I wasn't going to be helped so I unloaded my frustration with my experience with asurion on this poor nice lady. After this call, I call this Cricket location to meet with Mason to help me file this claim. I was told he doesn't work until tomorrow.

August 5th, 1:30pm I come into this location and buy a new phone instead (asurion has taken too much of my time already). Mason helps me change my pin on the account and helps me transfer my old phone data into my new phone. Again, he was the only person at the store at the time assisting a line of people.

In conclusion, I hope asurion goes out of business and gets replaced by a company who hires people like Mason. Cricket has earned my business, the customer service is not automated. They're people I can trust to give me the right information and truly seek to assist me.

Good staff, very helpful

Mason rocks!! Fixed up 5 of us in short order. He's very good at what he does!

Great customer service! Good prices. They even transfered my Info over for me.

Mason was very helpful and help transfer info from one phone to the other. Would recommend Mason.

Was having issues with my phone, while on vacation. Stopped in and they fixed it for me. Great customer service!

Mason was very good at helping me with my phone and setting up my email.