CVS

Unique items not found anywhere else and helpful pharmacy service.

I get my prescriptions there.

Love thet store

Helpful pharmacy

UP TO FOUR STARS! Staffing has been fixed! The store is in shape again. The store now keeps its hours! I am happy I stuck with CVS. 🙂 Below is my *previous* review, written *prior* to my fifteen minute phone call *from the pharmacist*, talking about my meds, and features I didn't know CVS offered. Lucy was *very* helpful, and definitely went above and beyond! 🙂 So, just to show how far they've come:

What if your pharmacy were closed during advertised business hours, with no warning, when you were told by that pharmacy's staff the day before you could come in to pick up your necessary prescriptions? What if you went to working staff with your concerns after seeing the security gates pulled down, with no explanation posted, only to have your concerns dismissed with a hand wave?

Two stars because this is the first time this has happened, and *usually* they have been better than this for me. Changes to one star if I get ahold of their district manager on Monday and get the same treatment. They'll have work to do to get up to three or four stars.

To CVS directly: three stars is start keeping advertised hours and keep your aisles clear of obstructions. You *do* have handicapped customers, quite a few of them. You can do better.

Four stars? I am not certain what it will take to retain pharmacy staff. You have three or four faces consistently, and they're great, then there are rotating guest pharmacists, and the trainee-of-the week pharmacy assistants. Why such a turnover?

Higher-ups, I strongly suggest you ask yourselves this question and do something about it.

You have a few months before I take $13k a year in scripts to one of the other pharmacies in town, and I'm reluctant to do it because you're conveniently close and I'm familiar with you, but I'll do it if you force me.

Its a ok store

Only reason I am giving them 2 stars is because the regular non pharmacy empliyees do a great job amd I love the extra bucks coupons. The pharmacy department would barely get 1 star in my opinion. Customer service is not a priority for most of the pharmacy department. Very frustrating!!

Takes very long to fill prescriptions, staff/pharmacy techs and pharmacists are not friendly and seem uncaring.

I have not been able to get 1 script filled without some kind of hassle. My insurance makes me go there. I might drive to Marion CVS from now on. Not 1 time has it been quick and easy, bad attitudes, the employees they are snooty and not helpful.

Get my son's medicine filled here. Always a problem tell me it will be filled in 2 hours. I come to pick up in 3 hours still ain't ready. then multiple other times always a issue tell me to come pick it up then I get there and it can't be picked up until tomorrow because nobody has access to it. Could have told me that over the phone instead of telling me it will be ready in two hours. waste of gas and time hate this place if I could give zero stars I would.

I have had 2 experiences with this 🙄 pharmacy. First experience was getting my child’s prescription filled. That went okay wasn’t great wasn’t terrible… but my son really had to go to the bathroom. Doing the potty dance… all that. It was the day Bucyrus was having trick-or-treating. And their bathroom was “out of service”. I didn’t think much of it because, it happens. Then today, after having dealt with corporate for now… 4 calls where the average call time is 30+ minutes. As I am looking at the other reviews and gauging their responses vs how I feel about my latest dealings with this CVS, the irony of the “broken bathroom” during a city event. Makes me wonder if this bathroom has been broken for the past 2 years 😅. I imagine with how they treat their customers, how they must treat their toilets. Not like the toilets walk in to drop massive cash on 1 prescription. This CVS is down right awful, only 1 tech was even willing to help a little after corporate told her “it’s your job to make sure….” 3 times. After sitting there for over 1 hour and corporates magic words being repeated 3 times, my issue was “hopefully” resolved…in 15 minutes. The store, I don’t have experience with… but the pharmacy… it really seems they need either more/better training, maybe more staff since they are too busy to talk with customers at a reasonable distance making them talk across the room to try to get help that they so adamantly refused to do.

Absolutely pitiful pharmacist attitude. Called to ask about under 5 COVID vaccines since none of the right wing nut job pharmacies here are doing it. For them to also, not be doing it and tell me "I shouldn't vaccinate him anyways" it's none of YOUR business what I do with MY kid.