The UPS Store

This location in Marlborough has the most friendly, helpful employees. Never a long wait and always a pleasant experience.

I have had many excellent experiences with the people at this store. They respond promptly to my requests to retrieve items from the local auction house, pack everything very well, and send the items promptly to my residence in New Hampshire. I have never had any problem with these transactions over many years.

Dave and Trish were incredibly helpful today. They saved me a total of $1500 by cutting down our box that I had to ship to Australia. Let alone this took up to 30 minutes out of their day and they made me feel very comfortable. They even taught me some tricks throughout the process. If you need to ship something out I would 100% recommend coming to this UPS store. GREAT CUSTOMER SERVICE!

I've always enjoyed the benefits of utilizing this UPS Store location for my business package needs. And since the new owners (Dave and Trish) have arrived, this place has become much more than a stop for my packages. It has become a place I look forward to visiting every day, to have a pleasant chat with the owners, or spend a moment meeting other customers. They and their staff truly understand the lost art of Customer Service, and have earned my business and my friendship. Great job guys!

Doug Alexander
Dougs Big Tool Box (Mac Tools)
Owner

Great store, you can rely on them to have your items picked up and packed securely. I used their services to arrange a shipment in the area, they have arranged the picked up in a short amount of time and did a great job with the packing, at a reasonable rate. Everything inside the box was very well secured, every single component was wrapped to prevent any sort of damage during shipment. The staff was very professional, kept me up-to date on everything and always responded to my emails promptly.

This store is amazing. The recent new owners of this UPS store have taken their customer service to a new high level when it comes to long distance shipping of absentee auction items. Our company recently purchased several items from Skinner Auctioneers in Boston and needed someone we could trust to pick these items up for us, package them up with uber extra TLC since they were delicate, and get them to us at a competitive price that we could afford. They accomplished all of the above in spades. Excellent staff. Thank you Dave!

The associated was very knowledgeable,friendly location is very helpful very close to my job also.

Great pack and ship service. Safely packed up and delivered my stuff.
Thanks.

Fantastic company and mail service. Everyone at the Store is professional, helpful and positive. I have been a client for several years and they always go above and beyond what is required. I give them my highest recommendations. Outstanding company and people.

Great mailbox forwarding for 1 1/2 years! I had used the Marlborough store for shipping in the past, and they were close to my home at the time, so I went to them before I went on my retirement “walk-about” for the next year plus. I changed all my addresses to the UPS address. I would email or call them with a forwarding address every 1-2 months, and they would forward my mail as fast or economical as I needed. Thank You!

I have used this Shipping Company for more than 4 years mainly to collect from local auction Companies in Boston.

I understand this Company is under new management, I have never had a problem with the old management and the new managements Customer service is outstanding.

All the staff I have spoken to relating to collection and packing of my items from auction are only to happy to help.

Fast collection with no fuss great packing knowledge, also this shipper doesn't gouge you by charging you a ridiculous shipping charges, like some do in this business, the ups store 2651 Marlborough are very very reasonable when quoting for jobs.

I use many shippers all around the World to collect from auction Companies in the USA, UK, Australia, Holland, and this shipping Company in Marlborough MA is up there with the best shippers I have ever dealt with and I'm not talking about just shippers in the USA, these people are as good as any shipper I've dealt with in the World.

I can highly recommend the ups store 2561 in Marlborough MA to any international or local client with out question.

Lester from Australia

I use this store frequently and it’s always been a great experience. I’m in and out quickly and the service is friendly and pleasant.

Under new ownership! Great, friendly customer service. I was shipping a box to CA, told them the inside box is much smaller than the outside. Initially it was supposed to be $22 shipping, they suggest to "shrink" the outside box size, so they cut the box, and customized it to be smaller and the new shipping cost was $12. They saved me an extra $10 which would have been wasted. Throughout the transaction we were joking, talking football etc.. Real nice experience! Give them a shot!

All of the staff at this location is very friendly and knowledgeable. Any question that I asked was met promptly with a very helpful answer. Walking into this store, you are greeted with great customer service and you are in and out in just minutes. There is no store that I trust more with all of my important holiday gifts this season. I will be going there from now on with all of my shipping needs. 10/10!

Outstanding service and super organized facility. I've received nothing but a very courteous service.

This is the only UPS store I recommend and I've been in a few of them around my residence! Keep it up!

They are nice so don't want to give them less than 5 stars but I wouldn't recommend bringing an awkwardly shaped package here.

They couldn't have measured my package any more conservatively...cost $110 to ship...took it next door and shipped (a faster method) for less than half that price.

This UPS store Marlborough is a wonder! Not only professional, but also helpful and providing the best customer-service! Thanks!
Widulind Clerc-Zanger

Everyone at this store goes out of there way to make sure the customers needs are met. They are always busy and still make sure to move quickly and efficiently in order to ship the packages. Great work!

Used this location the print some docs for a meeting. Staff was extremely helpful and professional. Balanced my needs with a few other customers at the same time as business was brisk. Great service, definitely recommend this location

Dave was awesome. Great service and quoted me with a smile on a large potential package. Will definitely be going back!