O'Reilly Auto Parts

Gerry and Ed worked tirelessly using unique knowledge to find the answer to my hard question. Never made me feel bad like other parts stores for needing help.

I just visited the store at 131 High House Rd. in Cary, NC. I have a BMW and the brake light came on, suggesting low fluid level. As soon as I entered the store Josh immediately asked what he could do to assist me, I guess he saw the hood up on my car. I'm ashamed to admit that I couldn't find the brake fluid reservoir, I told him! He came out, looked for a second and found it hidden under a removable plastic cover. Then not only did he check that but he looked at my power steering fluid too! He was courteous, knowledgeable and had a positive "I'm happy to help you" attitude. Thanks for having such good employees on staff!

I came in to get my engine light codes checked, not expecting much. I was helped by Jerry, who was happy to check the codes. Jerry went out of his way to provide me with more information than just what his system said. He pointed me in the right direction to get my car fixed, and provided resources so I can research the issue. I’m not one who writes a lot of reviews, however I feel that Jerry should be recognized for his warm demeanour and exceptional customer service.

This O'Reilly location is convenient to neighborhoods I frequent in the area.
I've made multiple different visits and purchases here over the years dating back to 2020. Today Chris was in the store. I recognized him from previous visits. He always provides a warm welcome as soon as my feet cross the threshold of the entrance. Chris is an exceptional Auto Parts expert and works very quickly at getting what I need. Chris also takes the time to provide educational details on the different options. I needed a headlight bulb because if it's not a fog light it's my headlight bulbs blowing after a few years. The joys of vehicle ownership!

Chris was kind enough to put the bulb in for me. I appreciate the service and the staff here not just this visit but every visit before this. I plan to hold on to this experience and I will return to this location if needed again and I will recommend others. Thank You!

I stopped by to check for my battery NOAH did a great job for helping me out with out any cost he did check and cleaned my battery. Thank you

Today my car would not start, so once I got a jump, I headed to one auto store and the customer service lacked. I ended up in the vicinity of O'Reilly's and decided to go in and get my battery. Barry was polite and nice over the phone. Once in the store, Barry was extremely busy and was working under pressure; however, Barry was still polite and attentive despite a ringing phone line and several customers in the store to help. I told him I could wait until he got his line down because I was in no rush. After he was able to get to me, he installed my battery and I was on my way. I am so thankful for Barry's ability to handle pressure despite being busy and still rendering exceptional customer service! Please know that Barry is an exceptional Assistant Manager for your High House location! Thank you Barry for getting my car going again!

Today I brought in my key fob to get a battery and have them change it. I already knew it might be hard because I had issues and could not fix it. The manager, a nice lady was so patient and kind and really tried to help. She had her assistant take over while she helped another customer. The assistant was able to get it fixed with a little patience of his own too. I am so thankful to them. This was not an easy battery change as most fobs are easy to change out a battery. Great team work there at that store!

The Msnsger there was so kind,helpful and understanding. She went out of her way to help me diagnose and get the best price possible for the parts I needed to fix my problem. They loaned me tools I could not have completed my task had they not trusted me with the tools. Everyone I interacted with both trips I made there and one conversation on phone was pleasant and I left store feeling great with my car fixed.

Berry and Donna are the epitome of excellent customer service! They went above and beyond in helping me. Unfortunately my car is special and I could only get my antenna from the dealer, but I now know where to go in the future. THANK YOU SO MUCH FOR YOUR AMAZING CUSTOMER SERVICE, YOU GUYS ROCK!!

Christian went above and beyond to help me! He scanned my codes and recommended products that would help with my catalytic converter. Thanks, bud!

Absolutely amazing customer service
Went in with a rattling under my truck - turns out the heat shield on the muffler was loose. Young man helped me immediately- found what I needed and installed it for me. Cost 2$. He was friendly, polite and New what he was doing. Many thanks

Came back to this store because my battery died at the gas station. They tested my battery and of course it was dead (4 years old in fact)
I had a new one installed and I was on the road in less than 10 minutes.
This store really has great customer service.
Highly recommend.

Ed goes above and beyond for customers.
My kind of store

Great, friendly service! My battery died when I was trying to leave a house I had just shown to clients (I'm a Realtor), and a neighbor gave me a jump so that I could drive my car somewhere for service, but it was 8:50 PM and the O'Reilly store closed at 9. So I called the store on the way, and they said they would wait for me to get there. I arrived at 9:06 and David got right to work, changing out my battery, then testing both my alternator and starter, and since the battery was purchased at O'Reilly a year ago, it was still under warranty so there was no charge. David was cheerful and proficient--totally went above and beyond to help me. I highly recommend this store!

Every time I visit this store I remind myself to write a review. I wish I could single out one person for extra praise, but they are all consistently awesome. They are always polite and very helpful. There are three other auto parts stores that are closer to me, but I choose THIS store every time I need something for my car.

Special note: There is a negative review here by someone who falsely claimed that good reviews of this O'Reilly's are fake. I read her reviews, and she seems to hate nearly everything. I have zero faith in her authenticity and objectivity.

Visited the High House Road location in Cary and Jessie was wonderful. I purchased the wrong replacement bulbs for my car and was able to return the opened package. I couldn’t remove one of the bulbs and asked Jessie if he could help me. He willing agreed to help and removed and replaced it for me. He was friendly and professional. I will be going back to this location for all my future auto repair parts.

Needed a AGM battery for our Kia. O'Riley had the best price in town, unfortunately it wasn't in stock but they said they could order it and it would be there in about 5 hours. Went back later and they didn't have it, store manager got right on the phone and finally located it at the next store down the road. Delivery truck messed up. He apologize profusely but it was only a 10 minute ride to go pick it up. He called ahead to tell them we were coming so they would have it ready for us and they did. A bit of inconvenience, but in the end all was good!

Manager here is very friendly and very helpful, always glad when she is working. Other employees have all been great as well. Store is clean and well lit, usually decently stocked on parts

We showed up 5 minutes before closing needing wiper blades. I apologized for getting there so close to closing and David R. working the counter was very friendly and said "No problem, how can I help you?" He proceeded to find the blades I needed, then came out and changed them for us. That kind of service will keep me coming back to O'Reilly. Thanks David!

It seems like you can see two other auto parts stores, from every auto parts store in the city. Most of the prices are comparable. Service is what sets O'Reilly apart. The staff is always very friendly and helpful. They offer great discounts if you sign up for their mailing list too. This is my favorite auto parts store.

Zeke, Jamie, and Sean are amazing those three are the ones I usually always deal with and give me the best service out of anywhere they go above and beyond to go get parts to go find parts to make sure I got the best price the best service and the best quality parts around I couldn't ask for a better part supplier. Also their commercial sales representative Jessie is absolutely amazing goes above and beyond his job duties to make sure all his clients are taking care of