Walgreens

Changing my mom's prescriptions from Rite Aid. Set up on the website, within 2 hours got a call from the Walgreens Pharmacist. Walgreens was able to refill 2 of her prescriptions as they are waiting for the doctor to send over the scrips for the expired med's. I had the info for the new insurance and called back to give the information and spoke to Christina. WOW she was awesome, so polite and knows what to do. Thank you Christina for taking care of me this morning and getting my mom's account straight!

Was in the store last night and immediately greeted by a young man... I mean "person" who was wonderfully friendly!! He helped me find a few things I was looking for and I just want to say he is truly a positive addition to Walgreens!! Oh, and his name is Byron!!

Curbside is very convenient and efficient. I enjoy browsing the Walgreens app for deals and picking them up at this location. They tend to have more items in stock then most other locations.

I just want to make you aware of a wonderful experience I received from this store/pharmacy in Cambridge MD, first off I had a horrible day at work, very stressful connecting with people that did not do there job. Towards the end of my day I contacted this Cambridge store and spoke with Monica as I had a few questions regarding my prescription, after she asked a few questions she asked if I can give her about 30 min and call her back, I then was thinking the worst at that point thinking my typical day nobody is going to have answers and do there work. Well I am delightful to say that when I called back I was totally surprised that there are people that are polite, professional, and prompt, I am talking about Monica and staff in the pharmacy, This meant so much to me that I had to connect with someone to make aware, also it changed the end of a bad day around for the better. It was a great end to a bad day. People like this that do there job well should be commended. and that is the reason why I continually shop at your Cambridge MD Walgreen's. Not only that but every time I go in this store as I work around the corner I'm in there often it is very clean and have a friendly professional staff but today ensured me that every star was well deserved, the star on this particular day was Monica

Timely service in the pharmacy as well courteous throughout the store. Clean and competitive pricing

Very nice workers that work hard to make people happy very professional

The staff is friendly and helpful.Usually have stock available for ad they run.

Very nice clean store

Best drug store in town

Coupled with the store ap, you can get great deals. Pharmacy has shorter wait times then bigger stores.
If you like holiday nicknacks they have unusual items all the time.

Wait times to check out can be long.

The customer service staff upfront here are THE BEST!! The young ladies in the pharmacy minus a few THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED IN MY LIFFFEEE! If corporate were to come in under cover and see the way their pharmacy staff speaks to the elderly, they would all be fired. The level of disorganization is unreal. I made an appointment to get a booster vaccine online, filled out the paperwork, came to get my vaccine and was given the run around for 2 hours, just to not receive my shot because they did not accept my medicaid???😳😳 I watched as they had attitudes with patients, and literally showed in many ways that they hated their jobs! So why work there? The service industry has truly gone down and it's a shame that in such a small town, our elderly can't even get decent service from a place of such high standards.

Prescriptions are not ready on time.

Would give a zero if I could.
In what will be my last interaction with them, system said 3 scripts were ready, after waiting in line for 30 minutes, they said they had nothing for me and that doctor denied my refills, a bold faced lie. Doctor sent scripts again. Next day, system said I had one of 3 ready and it would be $7ish. Called later, and system said 2 were ready and would be $320, last time they were $32. I called to speak with person to confirm they were ready and asked about price. They hadn't run them thru insurance (4th time this had happened). After they did, it was still twice what it had been previously. When I questioned it, they put me on hold and then manager got on the call since I had launched complaint with corporate. Proceeded to not apologize or take on responsibility for staff incompetence, instead trying to sign me up for texting system and assure me the increased price was correct. When I went to pick up scripts, manager came to window to again to tell me he'd included pricing analysis with script and that the high price was correct due to increased dose. Trying to maintain composure I paid snd left. When I got home, I compared what they gave me and what my script said and they TRIPLED my dosage!!! If I hadn't been on the ball and taken it, I could have had a heart attack!

I have been calling since Friday. Please get some help with the phone lines. They say thank you for calling Walgreens. Please hold. They never come back... This has happened 7 times already this morning. I am unable to view my prescriptions online for some reason.I am contemplating going to another pharmacy. I urge the staff to correct this behavior immediately....
Addendum: The problems continue after several weeks. I finally got through and they said everything will be ready by 3PM! When I got there, the clerk said the pharmacist will not fill my rx bc it was 3 days early. I called my insurance and they said it could be processed up to 4 days early each month considering it's PRN medication. I have been calling all morning, no answer. They put you hold then hang up..
6/22/24 My husband picked up my meds and ofc they forgot the most important medication. I called several times and spoke with them about this particular one. I do not believe this was a coincidence. They Intentionally did not give my husband my medication knowing I had already been a few days without it, I can have a seizure when I go to long not taking.. This pharmacy needs to have a supervisor over the pharmacist and workers. They act as if they can do whatever they want whether it's legal or not!!! I will be documenting and recording any further contact with this pharmacy!!!