The UPS Store

Very friendly and helpful people inside the store. Fast and efficient!!!
The location itself is a little confusing. At first it looks like just a drop box. But the store is here. Go to the right of the drop box about 50 feet to the main entrance. No actual markings are on the building, but the UPS store is inside, straight ahead :)

I love this for Amazon Prime returns that I am having credited to a virtual gift card. You just show the UPS Store clerk the return QR code that Amazon sends you, they scan it & give you a receipt for the item (which doesn't have to be all packaged with shipping label, etc.), they put it in a bulk return of things all going back to Amazon, and voila - you're all set! The credit appears in your account almost immediately!

Awesome service. I was only there because the store in Utica did nothing to help me! I was in and out in less then 5 minutes after the girl behind the counter told me they hear nothing but complaints from that store. I'll never use any other store but Little Falls and stay away from Utica!

We use the UPS Store at Canal Place in Little Falls every week for shipping orders for our business. Raechel and crew are always helpful and provide excellent service. It's convenient to have a UPS local so close to home. Thank you!

I couldn't be happier with the reception and professional service I received this noon. What an absolute pleasure it is to find such nice ladies to deal with. My package was scanned, a receipt was printed out, and I was done. Highly recommend doing business at this UPS store. Many thanks.
Susan

Lilly was more help then I could ever ask for. She efficiently packaged my awkward items and got them on there way. She also explained how to save some money. It All shipped at a reasonable rate. It was an excellent experience! Thank you!

I am writing in reference to the UPS store in Stone Mill, Little Falls , NY. I want to thank them for helping choose the best options in coping graphics. The staff are not only hard working but go the extra mile to help find the best solutions to what you are trying to do. Most people these days forget that…..they didn’t . Thanks

My 16 year old son came in to return something for me and it was his first time ever doing a return and he called me after and said it was the best customer service experience he ever had. He said you made him feel comfortable and went above and beyond to help him understand the process. He was far less nervous after his experience. So thank you.

First time visiting this location. The salesperson was very friendly and helpful. Little Falls and the surrounding area definitely benefits from this service.

The staff at the Little Falls UPS store are super helpful and always friendly!! We have to stop in multiple times a week, and service is always fantastic!

Nice new UPS store in town. Friendly helpful staff. Could use better signage outside to let folks know it is there.

Helpful and friendly, pleasant experience

Fast and respectful service

I have used this service very often, when dropping off a package yesterday the package receipt had ink that didn’t clearly print.
When I called today I was told there was nothing they could do nor could they provide the tracking reference.This was a higher dollar item return so was concerned as to how would I know if it was received. I was told there was nothing she could do.
I asked if there was a manager I could talk to and was told I was talking to the manager and nothing could be done. The person I was talking to was Claire. I’m now left not knowing if my package will get to its destination or if I will be refunded will be issued.

I'm not returning stuff to Amazon from here again: New store and much needed. Staff efficient and polite. I'll be happy to use them to ship things. But after they logged in my return, I was told "It's part of a consolidated shipment. It will ship seven days from now." So, about 11-13 days until an Amazon refund? ($40 item.)
Money in the bank, I suppose. But in my experience, UPS stores always ship Amazon returns the same business day or the next. As did this store when it first opened.
Rather than diving across the counter to reclaim my return, I traded farewells with the lady, came home and wrote this review. I've perfect faith my package will eventually wind its way back to Amazon.