UScellular

Vanessa was very pleasant and easy to work with. I had a salesman at the Racine store that didn’t go over anything with me and I was talked into buying a phone way above what I could afford. Vanessa guided me through the whole process of returning the phone and then coming back to her. She went though all the options etc with me. After purchasing she made sure my new phone was connected to my car also. Mind you the guy in Racine never shared his name with me or gave me his business card. Where as Vanessa introduced her self immediately and made sure I had her business card b fore leaving.

Vanessa was so very helpful, they have a wonderful worker in her. If give her a raise. She goes above and beyond. So talented and the Epitome of a leader.

I normally don't write reviews, but I ALWAYS read them. In this case, I felt I needed to take the time to write about my experience at this US Cellular store (the one out in front of Sam's Club & Walmart in Kenosha/Somers). I went in to get a phone for my 11 year old son as he was entering Middle School. Jayden helped us pick out a phone & decide what plan to get. I had to rush out afterwards as we had a lot going on that night. The next day, when my son and I tried setting up his Apple ID, it kept wanting to use mine. -- I drove back to see if Jayden could help me set it up and without hesitation he said 'absolutely' with a big smile on his face. -- He helped us set it all up in no time. I then went there a couple days later b/c my daughters ipod (2017 - last year they made them I guess) was having issues -- once again, Jayden tried to help us.... but then got tied up with a customer. Next, Vanessa (store manager) stepped in to help us -- so friendly and awesome. She tried for some time to help us fix the problems we were having even though we didn't get the ipod there (fyi, for those that don't know.... the 2017 ipod allows you to facetime & make calls). After not being able to figure it out, Vanessa had us leave it there and tried working on it the next day. Ultimately, she couldn't find a solution but gave me the guidance of calling Apple Support as a last resort. All in all, they were both great. I am so exhausted with having poor customer service on the regular..... to have this kind of experience with them trying to help us when they didn't need to was refreshing. I will tell people to go there -- great staff goes a LONG way in my book.

Serenity was amazing! She upgraded the phones for our family quickly and efficiently and then had us check to make sure everything was done right. She took time to answer our questions and we all really appreciated the excellent service.

I have been a long term customer with US Cellular. On 1/10/23 went into the store at 3667 Market Lane, Kenosha, WI. My phone was giving me issues. I am only knowledgeable in basic smart phone technology. The issues I had where above my abilities. I explained that I am a care giver of my special needs adult daughter and I need a reliable phone. I dealt with Jayden and Serenity and they were so nice and understanding. They updated everything and made it a wonderful experience.

I was welcomed as soon as I entered the store. It’s well lit & clean. Jaiden was extremely friendly. He walked me through the phone upgrade process like a pro!

I went in to upgrade my device and Vanessa was a great help and the sweetest. Will definitely going back to this location only (Kenosha).

Mike, Jayden, and a young lady here were very friendly, prompt, and efficient. They are professional and about their business. Hands down smoothest phone swap ever. Thanks again.

Been a customer for at least 10 years. All the employees can answer any questions with 100% satisfaction. The owner, Brian McTernan, is an absolute wizard. His employees are a product of his talents.

Cameron gave extraordinary customer service! He made sure I was comfortable with my purchase and even helped me set up my wireless headphones. Thank you so much.

I love this store! Excellent customer service. I was greeted as soon as I walked in the store by all the employees. Was in and out fast for a phone store. Younger group of kids working, they were really smart and funny as well. Recommend this store, it is way better than any other phone store. A+

So far (4 months) I've set up service and been shopping there about 8 times, my experience has been that the store manager and most of the employees have worked very hard and been very considerate. They also seem very very knowledgeable about the job they do.

As owner of Spectrum Pest Control, we have been trusting Mobile One with our cellular needs for over twenty years! Brian and his crew have always been knowledgeable and professional. I highly recommend them.

The ABSOLUTE BEST in cell phone service. True family business. If you need some digits, go with my paisans at Mobile One! The best!

Raul helped get my new iPhone. Made my experience really fast and easy. Raul= Great Attitude

There was a mix up with the delivery of my new phone. These guys went above and beyond to make sure everything got sorted out. Great customer service.

Great customer service with the patience to go with it, they take the time to go over all the details and are open and honest with letting you know what works best. Happy to be a loyal customer.

These guys are great. I accidentally gave a positive review to a different US Cellular group but these guys (girl actually) did a great job and were really helpful.

The McTernan's run a very efficient business. Alexa was great to work with.

I have only had a couple issues over the last 6 yrs but they are always quick to get it taken care of or make it right with me.