AT&T Store

Awesome service here and they have home internet and Direct TV via internet!!

Roman Gonzalez did a superior job and went way beyond expectations.

He gave me the exact customer service I desired and went way beyond the call of duty!

He is a great representative for AT&T!

A true gem and a great customer experience.

Thanks again for all you do!

Sincerely,

Paul Joseph Notermann

I’ve worked with Roman at the Apple valley location before. When I called the av store and found out that he had been promoted to the store in Savage I was happily irritated that I would have to drive farther to see him because he’s worth the drive. Exceptional customer service and an enjoyable AT&T experience all around. Will either save you money, get you the best deal, or give you way more for what you’re already paying. Hands down the best AT&T rep to work with

Roman is a wireless wizard! After ordering a new phone and second line online, the estimate for my new monthly bill tripled in cost. I immediately had buyer's remorse and didn't feel much better after calling national customer service. Fortunately the Savage store was open and Roman had a great account consolidation proposal, ultimately saving us $100 a month (plus HBO!) He efficiently helped orchestrate account changes, phone activation and setup, insurance and helped select the right new phone accessories. Hands down the best customer service I've had with AT&T in the 10 years I've been a customer. Even though I live in the West Metro, this Savage location will now be "my" store. Well worth the drive for such great service!

I cannot begin to say how amazing Roman was! I had been dealing with the call center for a week on an issue that they created 😡 I decided as a last ditch effort before just cancelling my service, to call in and see if someone could help. From the onset Roman listened to my (long winded) review of all that had happened and what I was seeking. When we came in store for his assistance to fix the cluster the call centers (multiple agents) created, he was not only professional, he was swift, explained each step clearly, and even helped with issues that we hadn’t previously mentioned. He was attentive to us even when others required his attention. His customer service to all that came into the store was amazing. He was able to multitask while ensuring that everyone achieved what they needed. People lightly say this, but his assistance is the ONLY reason I did not cancel my account (keep in mind I have been with AT&T for over 10 years).

The most positive experience buying a new phone, ever! Chris was very helpful, patient & kind. I kept him late, well, beyond closing, His wife had arrived to pick him up & she was, also patient in waiting for us to finish up. I enjoyed talking to both.
Chris is an impressive young man. AT&T is lucky to have him on board.

Big thank you to Chris Reed, manager of store #2160 in Savage, MN. He fixed my problem with an iPhone 7 and showed great customer service along with technical expertise. Friendly and knowledgeable. I’ll come back to him for additional purchases and intend to send family, friends and co-workers his way.

Great store. Nate did an awesome job taking initiative to save us money and provide us with the best service possible. Highly recommend working with him and coming to this store.

The NEW manager* here is awesome. We came in with a few questions on an older phone and our plan in general, Chris* was not only informative but very helpful with my issues and provided us with a few solutions. We are very happy with this experience, and we most definately will be returning to see Chris.

Brian was phenomenal! I went to the Burnsville store earlier and was immediately put off by how pushy and salesy the rep who was helping me was. The Burnsville rep also came across as inexperienced in his knowledge of phones and brands I was seeking help on. Brian was the extreme opposite and helped answer all my questions quickly and with great customer service. He's an asset and helped me upgrade my plan, add a new line, and help me purchase a bunch of accessories. Thanks Brian!

We were having a difficult time getting a new phone setup. Andrew really helped us out, and went above and beyond to make sure we were taken care of. After fighting the phone for awhile Andrew managed to get the phone working. Thank you for the great customer service.

Roman is absolutely amazing. I have had to go into the store a few times over the last couple of months and each time he is so patient and explains everything to me. I will be sending all of my friends and family to this location to work with Roman from this day forward. Five Star Service!!!

I went into the Savage store very frustrated with my phone. Marissa came over right away, she was calm, confident, and professional. She spent over an hour with me, and got everything working perfect. The next day, I had more questions. She took care of me again. Please ask for Marissa, when you visit the Savage store. So thankful she was working those two days.

Roman did seriously the most amazing job! I came in for an iPad only and Roman let me know that it was a better idea for me to upgrade my phone, get a new iPad and set up a business account! He went above and beyond and I will be back to do business with him in the future! I hope you give home a huge promotion! He’s way beyond his years! 😉☺😃 #happycustomer

I have always had good experiences with AT&T stores. For my money, I like AT&T. Some of their busier stores don't ever have enough staff, but I go to an out of the way store in the evening and I never have a problem.
If you travel or absolutely must have service, AT&T is hard to beat - not the cheapest, but I never don't have service.

I accidentally left a 1 review for the store in the survey I meant to put a 5. I was there jan 10 but amazing worker. he helped me with everything I needed help with

BEST EXPERIENCE EVER!!! HIGHLY RECOMMEND! Chris and Steve were very patient and helped me with all my needs. Thanks guy!! So nice to have one on one and not feel rushed. So much better then waiting in line at a busy corporate store. Even on a Saturday! Will be back for sure!!!

Josh was extremely helpful when I stopped by the store yesterday. He was professional, polite and kind. He knew how to solve the issues I was having. Thank you Josh!! Keep up the good work.

Great Service! When I upgraded my phone.. the sales rep helped me in every way possible and was very knowledgeable!! Best experience I have ever had in a AT&T store!

I would recommend this store 100%. I was greeted very nice. I was really impressed how Steve and Chris gave out there customer service always making sure I got what I needed, even if I just went to pay my bill. Very nice guys!!!