The UPS Store

UPS store in Winter Park was efficient, friendly, and met all my shipping needs.

Articulate quick courteous questions & info given & package was on its way. In other words the staff are great and care about you and doing an exceptional job.

This review is specifically for Lucille from store 5825. There has never been a time when I came to this store and Lucille didn’t go above and beyond to help me. Wonderful customer service! I hope she gets a promotion soon. There’s not many employees like her out there anymore.

Jay was very helpful, efficient, & did his job well.

I can be a difficult customer sometimes. Both the cashier and the manager at the Fairbanks UPS Store we're very courteous to me answering all my questions and treating me politely. Everything worked out in the end, fortunately. I'm glad that I checked out the reviews first and chose this UPS Store over the others.

Jay went above and beyond to help me get my packages out properly. Thank you!

Very helpful & kind every time I’ve come in! 10/10 Service

I've been going to THIS UPS store for several years now. The staff, without exception, is unusually knowledgeable, professional & amiable. Chris (the manager) has a terrific broadcaster's voice, which has nothing to do with anything except when he explains things (always with precise & accessible language), I want to listen. Brooke has helped me several times now as well & she really knows her stuff, moving with lightning speed through the transactions. Very efficient. Her confidence, along with the other staff, makes it easy (& accurate) to believe I'm in good hands. High marks for excellent customer service & professionalism. I love this store & am grateful for the staff's work ethic.

Lucille is the best. She knew I had some limitations and stepped up to help me. Every Customer service business should have a Lucille.

We hold online auctions and the only UPS store We trust with our shipments the most is the UPS store #5825 at 127 W Fairbanks Ave.
The Manager , Talena and her staff are all professional and deliver a first cabin service to all of their clients. They pack well & ship the items safely to their destinations. So We give them an A+ and say Thank you to them for a Great Service !

I have had the pleasure of having this location my main UPS store. Their service has always been extra-ordinary. They have always gone above and beyond to assist me. Up until today all I had to ship through them were smaller but very heavy natural stone tile samples to my customers. Today I needed a pallet to go out in a pinch. As always, they made it happen and with a smile. And yes.. Chris the manager does have a underground DJ voice. Thank you UPS W. Fairbanks for all you have done for me over the years!

Thank you so much to Steven, and the rest of the team at the UPS store on 127 W Fairbanks Ave, Winter Park, FL 32789. I am in California and hired a Task Rabbit to drop of a few awkwardly shaped parcels. Steven was waiting to recieve my items and made sure they were packed well and arranged to have the boxes sent to me. Despite being across the country, I felt like the service extended to me was very personal. I highly recomend this store (and Steven!) to help you with your needs.

The best service, the best staff! The employees at this store continuously go above and beyond to help with whatever they can. Their parking lot is often full and it’s for good reason. The staff will help out if needed to unload and get you in and out quickly.

Established location and consistent management here. Staff are always eager to help. It says something when a manager is reachable by phone to assist staff - so no customer is turned away. It can be very busy if it's move-out time for Rollins College or around the Holidays, so consider off times. In general before 3pm is usually easier. The parking lot is very small and shared with a gym and cafe. There's really no where you can park and walk to easily. Making a left is near impossible, so if you need to go East, consider circling the block instead.

Every time I go in there the employees are as nice as can be and they always do a great job for me even though they always seemed slammed. Parking is tricky but the service is top shelf.

Pleasant environment, friendly staff and efficient processing

This UPS Store has my favorite staff of any location in the US. I have a mailbox here and they go above and beyond for me every day. Just as an example - one day, I walked in and asked if they knew anybody who could cut a British passport photos and they said, "we'll do it for you!" When I went to pay, they said it was free as a thank you for my business. What the what?! Thanks Chris, Brooke and Austin!

Bruce was so helpful during a stressful busy time

I acquired too many books and samples at a conference. Entered the UPS store and Brooke took care of packing and shipping with minimal effort on my part. Everything arrived neatly packed and in great shape. Thanks for the quick and efficient experience.

This place is great. Friendly staff, very easy and quick. Never waited more than a minute. Parking lot is small and hard to enter sometimes if another car is coming out. But since you are there for such a short time it's no problem.