EVEREVE

This store is dangerous! I walked in to browse and kill time and was met with the sweetest and most attentive salesperson. Retail store managers take note; amazing customer service will not only drive customer retention, but also increase your sales matrix.
I ended up walking out with a lot more than I anticipated spending, but the quality is on par (most brands are carried at Nordstrom) and the attentiveness is unmatched. I was informed that salespeople are not commissioned based, so I never felt obligated or pressured into spending.
I even received a hand-written birthday card! Highly recommend this brand and specific location.

Love the store, the ever changing cute clothing but the hospitality and great customer service at this store is my absolute fav!

I spend way too much money at this store. Bought shoes online, didn’t even wear them, took them back to this totem lake store to return and the manager said sorry I can’t return these they have paint on the bottom. Where did the paint come from I have no idea. It was dots anyway and they must have come that way. They are brand new straight out of box, they said we don’t know that they came that way and won’t return them. I am livid, I can’t believe 1. I am blamed for something that I didn’t do. 2 that I can’t return brand new shoes that are too big on me and I can’t even wear, full price mind you. Sooo disappointing. Very bad customer service, I haven’t been treated like this ever.