Rite Aid

This has nothing to do with my transaction today - I always find your staff to be consistent and helpful.

What I did witness today was a full on adult temper tantrum by one of the other patrons, which occured loudly enough for the entire store, and probably the CVS across the street, to hear. A gentleman appeared, and I say appeared as I do not know full context here, that his online order, which appeared to have been made in store, was not instantaneously ready, and that when presented with the requested items he complained about a discrepancy in sale price, now mind you this was overheard between my journey from the GNC section to the greeting cards and to the paper plastics aisle, not once did I lose the ability to hear his complaints. Like this guy was irate. First at corporate, then at computers? In general I think, and then because your wifi wasn't working, to which a helpful associate pointed out that you don't offer wifi, which further frustrated the gentleman, to the point of hurling profanities and other unnecessary language to the associate attempting to help him.

The associate, Rich, handled the situation with such grace and patience, repeatedly attempted to help the customer and solve the problem, as well as explaining how the system worked at every step of the process. Having worked in a retail setting for almost a decade, I have seen my fair share of similar debacles, but I find as I age I am less tolerant of such childish and inappropriate behavior. Rich repeatedly tried to assuage the man, and de-escalate the situation, to no avail as the man's belligerence seemingly had no end, to the point of hindering his own transaction by his increasing refusal to cooperate with anyone, regardless of what they were offering.

Finally, the man stormed off with what I assume to be his much needed items, and Rich concluded the encounter by telling the man to have a nice day, which in return Rich was given one final expletive by the man as he left, got into what I would describe as an... eccentrically decorated vehicle, and floored it out of the parking lot.

Experience 10/10

Every store needs an associate like Rich.

Excellent customer service in the pharmacy and upfront very nice people.

I recently transferred all my prescriptions to Rite Aid because my previous pharmacy had been having a problem keeping my one medication in stock. I was satisfied with the entire process with the exception of attempting to phone the pharmacy to see when my prescriptions would be filled. On Saturday morning, I attempted to phone the pharmacy 'EIGHT' times and, every time after about six rings, I would be transferred back to the original message that you get when you first phone the store.

Clean, well organized store with helpful staff and attentive pharmacists.

I give Rite Aid a Five Star Review.....they are polite, courteous, attentive and accurate. Each of the employees is always smiling, greets us, answers questions and communicates clearly. Job well done!

Rite Aid is my new Kmart. I didn't know where I would go to get odd household items now that Kmart closed. I stopped at this Rite Aid for the first time today and it won't be my last. It's bright and clean. The aisles are wide. It has a better variety of household products than the various dollar stores, and it is much more pleasant to visit than those type of stores.

Love this Rite Aid on Jonestown road. Very clean, well stocked and associates and pharmacists are very helpful, professional and customer oriented.

Hi there, I was look'n 4 a particular item 4 my granddaughter who lovez orange, low & behold this was my 4 Rite-Aid & THEY HAD IT, YES-YES-YES!!!!!!!!!!!!!!!

Always a positive experience. Great finds and great discounts!

By far, the nicest store and most helpful staff I have seen. They have a wide variety of items that you would not expect to find in a drug store.

Nice store with friendly associates and great selection and prices.

The store is very nice and the staff is extremely helpful.

HAVENT BEEN TO THIS ONE IN A WHILE...NEVER PACKED..AND STAFF HELPFUL

Went in. Bought stuff. I left. The end

I love this place! Super clean and super nice staff!!!!

Always easy to get in and get out with what you need.

Quick friendly service.

Excellent customer service

Excellent service and helpful, friendly staff.

Brand new looking Rite Aid.