T-Mobile Authorized Retailer

This location is under new management and I had a great experience! The staff was very attentive and helpful!

By far the best T-Mobile store in Naples! Oswaldo and Alex are amazing and the customer service is unmatched. They have a fantastic team with immaculate vibes!

I walked into T-Mobile and was met with two extremely friendly employees. Eric and Pierre had huge smiles on their faces and met me with very warm greetings. Eric is who ended up helping me. It was one of the greatest experiences I've had when getting helped with new phones. Eric was extremely knowledgeable, friendly, and explained all my options with beautiful clarity. I feel extremely blessed Eric was there that day. If I ever need anything again, he'll be who I search for. I wouldn't want anyone else helping me or my family.

I had one of the best experiences of my life going to this T-Mobile to switch my service from Verizon. The manager who waited on us his name is Daniel, and he was one of the nicest gentlemen who gave us his full attention and knew exactly what he was talking about. I saved $15 a month by switching to T-Mobile and I got a smartwatch for free.

My name is Benjamin Cardona and I'm Writing to tell you that I had one of the best experiencesflashlight. My relationship I nship with T- mobile was not well from day 1. That changed last night. T-mobile should be proud to have employees like Dillon and Eric work for them. They exemplify what Customer Service is about. When I explained what I had been dealing they listened and then was able to assist. They were able to assist me in my issues and resolve them.
Thank you so very much.
You guys instilled a new trust in me.

I went to this store after reading reviews. The reviews were dead on about eric. Absolutely fantastic! He is nothing but courteous, and professional. Stay away from the mall, go here instead. Eric, thank you so much for making it easy to get a new phone.

Josh, Daniel and their staff were very helpful and reasonable. They helped my family and I quite a bit after we kept coming back to bother them a few days in a row :). Definitely the store To go to. Not like those Verizon losers.

At this store enrich went above and beyond for me. Thanks everyone

I have been to quite a few TMobile stores around Naples. I recently stopped in at the Radio Road location and was very pleased that I did. Tiffany assisted me, and she did an outstanding job. The store was clean, energetic, professional, and had associates all had great attitudes. Tiffany, you did a great job, and this will me my store of choice from here on.

My family and I decided to switch carriers so we stopped in to t-mobile. Joe was very personable and super helpful - he made great recommendations, explained all available promotions and guided us throughout the whole process. Everything worked out smoothly, even though we ended up keeping Joe and his coworker (I apologize, I forgot her name) there a bit past their regular operational hours.. Thank you both so much for your help, we truly appreciate you!

My husband, my daughter & me went into TMobile, we met Eric and today we met Daniel, these guys are exceptional, friendly and great professionals.

Tiffany and Saul were great. They helped me with a difficult situation with my phone. The patience they showed was excellent. Customer service was great! Will definitely recommend.

One of the best T-Mobiles I’ve ever shopped at, i got my iphone 11 here and the service was immaculate. The workers there are super nice and treat you with respect, they don't lie to you and help you out in any way.

This store is awesome, Stacy helped me with my phone and I was not even a T-Mobile customer. I will be now.. Give this lady a raise. Amazing service !

Miguel was really a great representation of the T Mobile brand. He was knowledgeable about the different options for a new phone, all while being professional and courteous. Even after a small inventory issue, he went above and beyond to make my experience great. By far the best phone buying experience I've ever had.

I had a wonderful nice Man take great care of me His name was Eric Hooks store 7059 Berkshire Commons , I was very impressed with he took the time to show me how to use my phone the right way I will come here from now on excellent service

Pierre helped me and my boyfriend this morning, he was very patient and helpful. Greatly appreciate his time!

i recently moved to florida 3 weeks ago...i've been a tmobile customer for 35 years and since being in florida i had no phone service so went to the local tmobile store near my florida home. i can honestly say, i've tried calling tmobile representatives over the phone for help but was very DISATISFIED the way i was treated however i went to the tmobile store and had a great experience with the 3 representatives, miguel, princeton, and lazaro . they were extremely helpful to me, very informative and extremely pleasant gentleman to deal with. as very upset as i was dealing with tmobile over the phone, they made me feel very satisfied with my new upgrade, etc. they should be commended for the way the are with people. i would recommend them highly to deal with these 3 gentleman. i do not want to deal with anyone else.

I can't give enough gratitude and thanks,for the outstanding customer service that I receive when I go to t mobile on radio road.
And I especially want to mention the ,
Respect, courtesy, and the openness that
Mike and Miguel, showed me was too notch!!
What I mean is, if I had a question they were ready to answer . And what I respected the most was, They..... LISTENED to my questions , thoughts, opinions, frustrations about the phone I dropped and broke inside and out. They are OUTSTANDING! I will tell others about T Mobile on radio road...

Thank you for your excellent service and respect,
CLAUDIA SIMS....

I have been a T-MOBILE customer for over 20 years. I have always recieved excellent service. I recently went into the Radio RD store and recieved outstanding service from Joe. He represents T-MOBILE with excellent cutomer service, and is a very patient associate.