AT&T Store

Today I walked into the Springfield store dreading the Apple upgrade. But thanks to Marcos the experience was an ease. Appreciate his patience’s, thoroughness, and listening to the needs of the customer. It’s worth the drive to come to this store and work with Marcos. Thanks!

EXCELLENT SERVICE!!
Marcos was so pateient, professional and super knowledgeable. Our process took over 11/2 hours, but Marcos made it happen.
Noah is great also.

Cesar was very helpful and friendly. Thank you for making the process easier

Good Morning,
Marcos was very helpful with my phone issues. He represents the store very well. He was professional and courteous. Great employee

Doug was very helpful and answered all of my questions. He took me through the process step by step and made sure that I was confident in my purchase and in activating my phone. Great consultant!

Best AT&T store in our area. Went in due to an issue with my phone—I was immediately helped, phone was efficiently fixed and was on my way in no time!!

Thank you Marcos!! — you’re professional, kind and a life saver.

Marcos was very patient and helpful! I had messed up my mother’s phone and he fixed it for me quickly! I appreciate it very much! AT&T should be proud to have such a great asset!
Thank you!

This is a great place to get your phone and accessories , Marcos was really helpful and understanding with helping me resolve some issues. I would recommend this place to anyone who want to get their first phone or need help with a new or existing phone line.

I needed to switch my SIM card to a different phone and Marcos was friendly, welcoming and helped me immediately. Excellent service with a warm smile and no charge! Marcos even let me keep the gadget to open the sim slot! There are several AT&T stores in the area, but this one will remain the only one I visit!

I absolutely love this store. Marcos was amazing and provided me with the best customer service experience one could ask for. Thanks Marcos!

The service here was great! I was in extreme need of a new phone and I also wanted to get my father a new phone as a gift. The employees here made sure that I got the best possible deal.During my visit, I found out about FirstNet a feature that helps First Responser get the optimal savings. I would say this was one of the best experience I had at AT&T! This is a smaller location but I personally feel that was a plus. For one, it is not as crowded at certain times of the day and this allows the representative to actually understand your needs. Thank you! 5/5 experience!

Customer service here was very professional and staff were caring and courteous. Doug who’s a new employee was very knowledgeable in helping me replace my SIM card. Highly recommend this place.

Can’t say enough good things about this store and MARCOS. Ive had help with personal lines and business lines and they’ve ensured a seamless process every time. Marcos always goes above and beyond to make sure all my questions are answered!

Marcos was truly a great guy and assisted me with a new phone….He was a true life saver!!!!

Anthony provided outstanding customer service as well as made some suggestions about our account and other services which I will probably follow up on after doing some research.
I will definitely make a point to come back to this location the next time I need to do something at a retail store/physical location.

Excellent service! Had a problem and Doug and Marco knew exactly what to do, in a quick and timely manner might I add.

Never been happier walking out of an AT&T store! Marcela was fantastic! Knowledgeable, personable and extremely helpful! So much so I will not be going to any other store or rep!! Thank you Marcela, you are truly top notch

The sales person was attentive to my concerns. He took his time to explain the e sim conversion and was able to get my phone working again.

Needed an upgrade on phone and they were able to help me out in great time. I highly recommend this store

Marko provided multiple options to help us decide on the next best choice for my wife's phone among all of the Samsung, iPhone, and Google phone options. He upgraded her phone, got case and chargers, discussed Next Up registration, and provided all cost options going forward. He also helped me replace my phone sim card as part of network connectivity troubleshooting. Many thanks Marko!