TUMI Store - Greenwich

Fantastic brand and a beautiful boutique on Greenwich avenue. Not very welcoming staff I must say, kinda ruined the experience. 5 stars for the brand and the boutique though

Great service & product knowledge. Spoke to Michael who was really helpful in making sure I got the right backpack for my specific needs.

nicely designed and located in a nice neighborhood

Excelente atención

How to kill your business.
Looking for a new suitcase, we went here. However, soon all our shopping intensions were ended by a rude salesperson, ms. P. (I prefer not to mention the full name here in public, though management could contact me) Instead of helping out, we were criticised about the handling of the suitcase. Moreover, when talking about the functionalities, she down talked the suitcase we were intending to buy. She continued to have an attitude. Instead of promoting the Tumi product she just interfered in our conversation. When asking about the price, I felt the price was sniffed towards me. Overall the sales representative stopped us from buying just by the attitude. We shop often in this nice neighbourhood, but next time Tumi is the store we will bypass.