Verizon

Very helpful in answering questions and helping with technology 😀 Thank you Jennifer!

Julien is the best employee this store can have. Two hours with incompetent assistance, and he stayed calm, patient, and professional the entire time. Made all the customers laugh and at ease during a difficult time. He kept me from chucking my account and going to T-Moble.

I visited this site on Jan. 21 2023 and Jan. 23rd. When I visited the store on the 21st, I did not think the representative, Darryl, could have offered more exceptionable service. Upon returning with new issues on an old phone, he went even further above and beyond previous expectations. He was professional, friendly, and extremely knowledgeable. He did not give up until the problem was resolved. This Verizon store is certainly my top choice from now on.

I had such a wonderful experience with Ash, Alec, and Brie. I was in quite a predicament with my cell phone, the team made sure I understood all of my options, they spoke with my family member in charge of the account to make sure we were all on the same page. I received a great package for a trade in and knew that I was in great hands! Each team member had an extensive amount of knowledge surrounding their products and were very personable! Couldn’t be have been happier with the support I received at this location!

A week of frustration resolved in 15 seconds! Thank you Verizon!

The employees are very helpful . Real customer service you get from this branch as third party of Verizon . Would recommend it very highly

I am so grateful for Robert, the young man that was so patient, and helpful in restoring my data on my new phone. It took a lot longer than usual, but he made me comfortable while i waited. He was also able to give me a few discounts and also was able to reduce my monthly payment. I'm so appreciative of this wonderful young man. He deserves a raise, if not, some praise and some sort of recognition. Again, thank you so much Robert, at the N. swan branch in Tucson, Arizona. Penny

Robert the Manager there at the store took care of my every need. He saved me a ton of money by educating me on different phone plans, I got my favorite phone for a great price, and he even was able to show me promotions that Verizon was offering that I didn’t even know I was eligible for. If you want a personalized 5 star experience for your phone purchase, go see Robert. That was the smoothest and fastest phone transaction I’ve ever had. Do yourself a favor and go see him.

The staff here is great. Ask for James, he is super helpful! Store is clean and well organized. We had a great time, a fun experience, more than a business transaction, it felt like meeting up with an old friend. Remember ask for James!

We visited this store while in Tucson and Robert helped us with moving a couple of lines to Verizon. Robert is very knowledgeable about the promos and how to set-up the phones. He was extremely helpful and made sure he addressed all of our questions. His follow-up was also helpful. I couldn’t have asked for a better experience.

Both employees were knowledgeable, helpful, and friendly.
I went in to pay a bill and we got it taken care of. My phone had also died shortly before I arrived, so they let me charge it while I was waiting and recommended a solution to my problem. Now I’m just hoping the car charger and cable-combo I purchased lasts.

I have to speak up for the team at this store. They are always willing to help, and though they get busy because they have a reputation for being the store you can turn to, they will always do their best to resolve your issue or get you a device you'll be happy with. Below is a ridiculous review about how someone waited a whole ten minutes to get help with a call, and she wondered why the manager was busy. At a store of that size, there are often a few employees and a manager on the clock, and they can each get busy helping a customer who has come in to the store. This will always take precedence over those who are calling in, in any business. I know from personal experience they will follow through with any interaction and welcome anyone looking for the cellular experience they deserve! Would recommend this store to everyone who wants a carrier that works the best in Tucson.

Went to this location on February 5 and Brianna helped us in every way that she can. She was very polite and insightful. Overall great experience and would recommend this place to anyone that needs their services.

Trystin Carpenter at the Oracle and Ina store, was an amazing sales associate she made my experience a great one. She got me a great phone helped me set it up and made sure I was happy with everything, I would recommend everyone to see her for tremendous service and a helpful personality, the store is clean and runs like a well oiled machine THANKS TRYSTIN!!!!!! I'LL be back soon!!!!!

It wasn’t busy, which is nice due to social distancing. Brianna helped me and she was so nice and patient. She helped me get a new phone and transfer everything to my new phone! Highly recommend!

I was so impressed with Jessica. She was very helpful, efficient and professional. She is one of the kindest customer service persons i have met recently. Extremely pleased.

The two guys manning the store on this Fourth of July morning, Marcus and Jiovanni, are customer service superstars!! They quickly fixed a problem that had rendered my Galaxy phone useless since yesterday evening--something neither Samsung's online chat nor Google tips could fix after hours of trying. I have no doubt the two young men have a sales quota--that's what keeps the store in business. However, their focus was solving my problem first and letting me know about replacement phones, should I want to go that direction, second. That's good business and they are great representatives for Russell Cellular.

My phone started to act weird yesterday, so I stopped in to get some advice. They confirmed it was the phone and not me that was in bad shape! I took their advice and today when the new phone arrived via FedEx I went back to this store and they got the new phone set up and ready for me to use. This is what customer service is all about! I know where to go when the upgrade is due.

Briana, I believe was the associate that assisted my husband and I, was very professional and informative when helping us out. We got exactly what we came for plus excellent customer service.

Breanna was very knowledgeable and took her time to work with us. Found the phone we wanted. The gentleman there at closing time was also very helpful.