Walgreens

Wanted to shoutout two special people at this Walgreens on Murrieta Hot Springs in the Sams Club vicinity. I came to this location after horrendous and unimaginable treatment from Staff Lead Stephanie of the Cal Oaks Walgreens. Feel free to check their location for that review from a few days ago. Still haven’t heard back from anyone over there, despite submitting a detailed four page complaint to the site listed at the bottom of the receipt several days ago, and just 24 hours after that incident. I only went back to a Walgreens at all to spend the rewards I was finally permitted from Cal Oaks Walgreens to purchase just a few essentials for myself and my two young children. The first time I came in, it was already around 9pm. There was only one employee visibly working. I waited, albeit nervously, until she had no other customers so I could ask a series of questions regarding using the rewards. Her name is Roxanne. She treated me with care, kindness, appreciation and patience. She answered every question and provided further information I didn’t even know to ask for. Even when another customer got behind me in line, she made me feel like the only person who mattered at that exact moment. When I left, after using my rewards and paying the difference (99cents) in change, I thanked her profusely. As I exited, I heard the customer behind me tell Roxanne that she was so nice. Both times she was thanked or complimented, Roxanne just continued her job. I never saw her with anything less than a polite, caring, accepting smile.

I went back the next day to use the remainder of my rewards. Sure, I had hoped to see Roxanne again and be able to truly explain how what she did for me had changed what to that point was and will always remain a very traumatic night. Roxanne showed me light in the darkness. That’s a powerful thing.

Roxanne wasn’t working the next day. That’s ok, because Juliana was, and she was amazing too. Juliana helped me pay for two items in two separate transactions, using only my rewards and the remainder of change I found in my car. She took the time to call her manager on the phone to ask about a price difference between what rang up, and what I assumed, based on the tag below where I found the item. The difference wasn’t much, but without Juliana and her patience, kindness, creativity and positivity, I would not have been able to bring back a Stroopwaffle to a VERY excited and grateful three year old. The smile on her face and in her eyes as she devoured this two pack? What else can I ask for.

All of this occurred during the lead up to the recent storm. Even as we were not hit hard, we were scared. Except, far less so thanks to Roxanne and Juliana. I appreciate them both, and will continue shopping at this Walgreens, or wherever else they end up.

Thank you both, Roxanne and Juliana, sincerely for everything you did, and for being exactly who you are.

My favorite pharmacy to go to they have everything Nice people and you could find everything nice and clean they don't make you wait a long time either

I absolutely love the pharmaceutical staff at this Walgreens! Back in January, my daughter was in need of a very special inhaler. When I arrived at the pharmacy I found out the inhaler was going to cost $500 and my insurance was not going to cover it. The pharmacist felt so bad for me she found every coupon she could and price matched so we could have the best price possible.

Today, I had made an error in scheduling my weekly covid test for work. The staff worked to help me find a solution as my test needed to be taken today. I am so grateful for a staff that goes above and beyond for their customers! Thank you so much!

Today Dec 2, 2020 at 12:21 pm this young lady Alex from pharmacy helped me. This young lady was so patient and kind. I was there for a bit in drive through, because she was checking my insurance information to see if they would cover my medication. That was my fault for not checking myself before going, but she didn’t mind and checked for me even though it took a bit. We need more beautiful young ladies like her! God bless ❤

The store manager and Staff are nice and very helpful.

This guy and broke in to my car during I was in store only 3 min.
Store manager helped me and cooperating me during I reported to police.
Just be careful this car and this guy. They are group. 3 people was in the car.
Nissan Sentra the license is 6VES051

Walgreens have been two people are nice things are not locked up like every other Walgreens it's just a nice Walgreens

Today Veronica was working in photo and she was wonderful she help me set up my phone so I can order my prince myself she took the time and the effort and I do appreciate it so much I think she should be employee of the month and I just wanted to say thank you

Extremely kind cashier. Best cigarette pricing of any local national chain store.

Pharmacy are very helpful and working hard , they need more people!

They often have things I can't find at other drug stores and they're open a little later too.

Pharmacy is very helpful and caring. They go above and beyond.

Everything is great, great 1 hour pictures, great pharmacy.

Good customer service

Me gusta que las personas que trabajan ahí hace 2 años siguen ahí al menos 2 de ellas y son muy amables y buscan ayudar al cliente siempre. Espero verlos siempre ahi🙂👍