Tillys

I've never had a bad experience walking into or shopping at Tillys at Lynnhaven Mall within the last 2-3 years. Everyone seems to be decently friendly and others have been extremely kind. I also don't see why others think that it's imperative that someone greets them when they walk in. Sometime they're going to be busy or handling other matters and that's normal. What matters is that I've gotten help with the fitting room, had someone check for extra stock on items that seemed to be out of stock in the front, and their openness at the register. Most items also seem to be decently stocked whenever I go in so I appreciate that the S/M are usually in stock instead of always being sold out. Personally, I haven't had any issues with in-store returns either, but I can only speak for myself on that one. (:

Everytime I come into this store I am greeted and treated nicely. I always have a great shopping experience when shopping there.

Whenever I buy something in Tillys every staffs always nice and the service is very good

Everyone was so nice and helpful. Especially Joseph who helped me pick out my son's spring clothes.

Good Customer Service.. I really got great deal shopping here.. Appreciate the help..

The employees were RUDE!!! Having a poor attitude, speaking with a short answer and snarky attitude to us, and chatting with eachother instead of being helpful.

Scam artists. Don’t buy online unless you want your order to say it never went through just for your bank account to be charged three times by Tilly’s. Stores are gross too. Just a sham operation run by cons.

My recent experience in Tilly’s was awful. No one greeted me when I walked in and no one acknowledged me the entire time I was shopping on the floor. There was only one person on the register, despite a long line forming. On the floor, there were clumps of employees talking and laughing, while ignoring customers. I asked someone for help a few times and was blown off. By the time I made it to get rung out, the person on the register didn’t know what to do and said it was his first day. He pulled the manager up to help and she was annoyed and rude the entire time she was there. No one during the entire experience was kind to me. Everyone treated me like a nuisance and were visibly agitated I was there in the first place. The customer service was the worst I have ever had from a retail store in my life. I will not be spending money here in the future and hope that no one else puts their money into a place where employees like this exist.

After messing up my delivery address, I finally was sent a pair of used/dirty shoes!! They came misshapen and had yellow/orange stains on them...yuck. No apology for the inconvenience or anything which makes me believe this happens more often than not. The store (Lynnhaven Mall) was unhelpful and the return process is a pain. This was my first and last time shopping with this company.

I went in the store with my mother and the girl greeted us with all the specials going on. There were two tables with shirts for 2 for $30. Got to the counter and the cashier was unfriendly and wouldn’t ring up the shirts as marked. I later went online and got the same shirts 2 for $30. This is the exact reason I’ll continue shopping online.!

There is a manager in there she has glasses and curly hair. Well I took my cousin in there because she was visiting and I always loved Tillys. My cousin asked if she could get a shirt down in a small. This lady looked at us and ignored us then came over after 5 min and said we don't have any. Well another guy who worked there came over and found one and my cousin said he found one. She told my cousin I dont think a small will fit you're kind of big.she doesnt need to be a manager

I ordered a hoodie online and I got it and didn't like it. Went to the store to return it and they didn't give me my money back just a gift card. The hoodie still had tags,receipt and was never worn.

Customer service and return process is awful. I’ve never experienced anything like it in my life, especially within the US. Photo added to show return timeline. Almost 2 weeks later and still waiting.

Lists all of their graphic tees as 2 for $30 then tries to charge full price. Deceptive and shoddy marketing and even worse customer service.