T-Mobile

Had an amazing experience with Tom and Stan when I upgraded from my dinosaur phone to S24. Tom communicated with me every step of the way regarding any charges and also helped me remove some charges from my days as a Sprint customer. Stan also was super helpful during the data transfer process and helped me understand the best ways to keep my phone/data protected.

I never put much stock in cell phone customer service but when you receive exceptional service you realize that it really makes a difference.

Thanks again, gentlemen!

I had a problem with a new phone I purchased with swapping my old sim card from my phone. The corporate store, here in Paramus, solved my issue. The manager was extremely professional as well was his associates They solved the issue. We are a business account and it is very important to have seamless working phones. Thank you for your service and troubleshooting our problem. Our store will work with yours.

I was there today & absolutely positively have to acknowledge Thomas. He is the epitome of customer service. You don't see employees of his quality these days. I was an retail HR mgr for yrs, so I really appreciate his attributes: polite, considerate, professional, attentive, knowledgeable and OH WHAT A KIND GENTLEMAN! THANK YOU SO MUCH, THOMAS...T-MOBILE, be thankful you have him & pls send kudos his way.

Top notch service, everyone there is friendly, engaging and willing to help. Thanks Guierrmo!!

Harry who help fix my daughters issue with her new phone was very knowledgeable and was a tremendous help . Most other customer support people would have given up but he went above and beyond what any technician would have done. He is the gold standard for friendly and knowledgeable service.

Amazing customer service and great staff.

Graig and Harry were there to genuinely help my dad who was visiting from abroad. From providing him a SIM card to resolving his data issue. They accommodated my dad even though it was his phone that was not compatible.

Thank you guys !
Keep up the great service 👍

The experience I had at t-mobile in Paramus with Leslie exceeded my expectations. I was a Verizon customer for years and was looking to switch over because of issues I had. The sales rep, Leslie helped me with getting my accounts with 4 new phones set up. It took much longer than I expected since we had a few minor issues but her patience and wanting to make sure I got the best deal by far made the transaction and wait time so much easier. I would definitely recommend visiting this location and asking for Leslie. Job well done!

Best T-mobile store there is hands down. If there is a wait its worth it as you'll get exactly what you want and nothing more. The knowledgeable staff won't go out of their way to sell you something you don't need and are very honest and straightforward.

I walked in just to discuss their options switching over from Verizon. The staff was extremely friendly, they didn't push me to upgrade my phone while switching over and provided me with the best affordable options. I plan on coming back to sign up the rest of the family with them.

Broke my charging cord. Came in to buy a couple of new ones and an extra plug. The BEST thing about my visit was my grandson installed a new app on my phone and totally screwed up my phone and I couldn't undo it. Your rep got rid of all the unwanted stuff on my phone. For that I will always be grateful! Thank you T-Mobile!

Fantastic! Customer Service the way it should be courteous & fast!

They help me to unlock my phone, save my contacts and I bought one power boost mini. They teach me how work. I am traveling and your help was great. Thank you very much.

I had a great experience this evening at T-Mobile ParamusAn employee Alistair was a tremendous help for me getting my new GalaxyS7 phone turned on and set up. Excellent !

This TMobile location has great customer service. Very helpful and accommodating.

A+ service, very friendly, knowledgeable and courteous. I switched from google FI to tmobile in no time ! will swtich family there if tmobie coverage tests good

Informative and hard-working group of folks.
611 customer service for T-Mobile, is the very best in customer service!

As usually in all the Tmobil stores, the service is the best that you can get around, I just want to say thank you very much for your great dervice.

I forgot the guy name but he is really professional, helpful, super polite and friendly. Thanks

Great staff , easy accessible

Harry was knowledgeable and friendly. This was an all around better experience then my last visit two months ago. Thanks for the help.