Cloud 9 Smoke Shop & Vape - Madison Heights

I live in Charlottesville and I've been to 8 or 10 vape shops up here and not one has been as helpful and as willing to specially order anything that I like, as Cloud 9. It's well worth the 72 mile ride that I make every couple months to get the exact vape I like from a very knowledgeable and helpful staff. Plus the vape prices are alot more affordable than anywhere in Charlottesville. I highly recommend this place.

Hands down the best vape shop around! Wouldn’t dare going anywhere else. Always friendly & interactive with the customers. Awesome employees. Great prices and great product. Would recommend Cloud 9 to any and everybody.! Keep up the great work.

I LOVE THIS PLACE!!

This is the only Vape store in town where I have received EXCELLENT customer service. As a person who was new to the nic salts, I had a lot of questions. They were so kind, and patient with me, and gave me their 100% attention. I've been to other stores in town who act as if you're 'bothering' them by asking so many questions... I'll never go back to those places!

I've even had issues where a vape was defective. I took it back to the store, and they had NO PROBLEM replacing the item - they actually gave me an upgrade!

Just do the 'phone test' - call other shops in town, and see how rudely most of them treat you, then call CLOUD 9 - you will see what I'm talking about immediately!!!

Keep up the good work CLOUD 9 - you're the best! :)

I wish there was an option for 10 stars! ⭐ Bailey and her guys are always so sweet and helpful!! Very knowledgeable! When my favorite vape isnt in stock, they always recommend something very similar if not almost identical just different names! The variety at the store is amazing! So many things to choose from! All kinds of yummy 21+ snacks too!! Everything they have recommended my husband and I try we have loved! Y'all rock!! Please never leave cloud 9 Madison heights!

UPDATE 10/21: a year ago (stated below), I wouldn’t have step foot back in this place, but since then, the owner/upper management made a HUGE change. With Bailey and Co. running the store, I would travel from wherever necessary just to take my business to them over anywhere else. Their selection is phenomenal and their customer service is even better. Bailey always keeps me in mind even with week intervals of not coming in to always share something new with me that she knows I’ll enjoy. She has never steered me wrong with any product and I trust her with mostly hefty purchases. Thank you Cloud 9 for being such an amazing contribution to retail industry that is few and far between these days!

The guy with dreads has got to be the worst customer service rep on the planet. It seems like you are seriously bothering him by walking into the store. His attitude, time and again, has given me many opportunities to hopefully disprove this theory before I just made a random and/or rash judgement call. Nope...still the same each time. Doesn’t seem like he’s going anywhere or changing his ways, so this store, however convenient, will not be visited by me again. There are plenty of other shops that will be more than happy to take my money and treat me as a valued customer. Hope you choose the same!

Went in today, with a few questions, and one or two misconceptions about how the equipment i owned worked. Rather than selling me a new tank, which i didnt actually need per se, I was pointed in the right direction by the helpful and knowledgeable staff on site. My vague description on what i liked in flavor for vape juice was also deciphered into a recommendation that I am thrilled with. Definitely my destination for all things vape going forward.

Cloud 9 is by far.. THE BEST VAPE STORE!!
The staff, James & Tye are Great!! It would be nice if every store was as welcoming.. kind.. courteous ..patient..clean.. organized...huge selection..... Totally Love this store... .I will be a return customer.. Thanks CLOUD 9 ( JAMES & TYE)

They have a good selection and fair prices, but every time I come in, their music is just awful. If it weren't for this, I would rate it five stars, but the music is just terrible and I can't stand being in the store because of this one thing alone. One of the guys that works here also seems like he is totally disinterested in helping out with questions, too, but I can overlook a moody employee. Please change your music!!!

Edit: New management has changed a lot of things here and now I'm happy to say I can change my review! I'll definitely be coming back!! 👍

Great staff! Great products! Even if you don't find anything to buy they'll make you feel welcome and brighten your day! Definitely recommend the Madison Heights location! 😁

Best vape shop I’ve been too. A big selection on juices and vapes and other items ;D I love this place. Today was my first time going there and they treated me like I was a long time customer.

Cloud 9 is awesome! The staff is great, the selection of juice is pretty good, and the smoke shop side has been continuing to improve since they’ve opened. I’m a regular and plan on keeping it that way!

My fav shop. I live in va beach full time and still have family here in madison heights, and I always make it a point to stop in and stock up. always knowledgeable, always stocked, and always clean and easy to navigate. LOVE IT.

Great selection, variety, products in stock. Varied selection of kratom at the right price. Friendly and knowledgable employees made for a good shopping experience.

People are nice and the selection is great.

Absolutely love this place! Great selection of juice and disposables as well as so much more. Staff is very knowledgeable about their products. And give great recommendations for juices.

I’ve went to many vape stores but hands down this is the best one I’ve been too especially for elf bars ! The cheapest price around .

Was awesome experience I just had my kid and my wife needed a vape and they told me it was on the house and that was awesome of them they have good hospitality and have a huge selection I definitely recommend them !!!

Deff fire!!!! Great service my first time coming! S/O Jacob an belles! Will be back

Hands down friendliest local vape store i’ve visited in a while. sick set up too.

Love this place cause they have the best juices and everything you need for your vape and they also have very nice vapes for sell I bought the best I have ever had so far