AT&T Store

I went the store to port in a phone from metro and the young lady who did it messed it up and the service was not successful. I went back in 3 days later and dealt with Garrick and he was amazing. He was so patient with us. He made every phone called he could to make sure we was happy. He would NOT let us leave that store without trying every thing he could to fix the issue that the first young lady messed up. Thank you Gary 🤣 Garrick. Please keep him on the team. He is absolutely amazing

Kadin was a great help! Store was busy he came in to work and helped clear it and solved my problems! Will be back !

Great service and support the entire staff at this location are terrific. I absolutely enjoyed my experience and will be going back there for my service needs. Thanks ladies for your time and attention 👏🏿

The best AT&T store in Douglasville. If I could give a 10 star rating about my recent experience at the store I would. The staff and manager Garrick were amazing. As a 28 year career military guy I'm pretty set in my ways of how I feel things should be. I like order and discipline. Just watching how the manager carried himself made me even ask what branch he served in. To my surprise he said "neither" and "I just like order" and that's how this store was "In order" I will never visit another AT&T store if i don't have to.

Wow is all I can say about my experience in this AT&T store. The manager Garrick is awesome and his staff is amazing. As soon as I walked in the door I was greeted by not 1 but every rep in the store and Garrick came from the back to personally introduce himself and make sure that I was going to be taken care of. This is Customer Service extreme which is rare in todays world. I got new service and was even convinced to add a couple watches to my account which I definitely wasn’t planning on doing but they were so convincing and it was a great deal as a BOGO. To top it off Joshua the rep that assisted me even gave me a gift bag of goodies. AT&T I’d just like to say Great Job! I am a customer for life (hopefully) and this will be my new all time favorite store location. I just wish that I could give 10 stars instead of 5

I wish I could give 10 stars. First off walked in got to me very quick no wait. Jehiel I love his personality along with customer service. Jashae very polite and was patient with me. Carl he’s the best and very he was veryyy helpful in my decision making for what was best for me while getting business lines as well as other services I didn’t think to get. This is the customer service that’s hard to come about. Keep up great job

My husband was recently admitted to the hospital and his phone was damaged beyond repair. The nature of my need for technology while in crisis required a significant level of sensitivity and pragmatic approach. On 7/12/22 at 1pm, I came the right place! The gentleman at this AT&T location were INCREDIBLE! They were able to quickly upgrade his phone, provided a new Otter Box, and suggested ways to maintain the functionality of the new phone. In addition, the overall store experience was delightful! The store was clean, the music was upbeat, and there was plenty of technology/ accessory options. I am so pleased with my experience, level of professionalism from the associates, and fun during my last visit. THANK YOU!

Garrick and Hannah were awesome! They answered all my questions and even gave recommendations. We will, definitely, be returning and telling others!

Associate Carl was absolutely awesome. He was very helpful and knowledgeable. Mr. Carl made updating my phone a great experience. Great management!!

Had such a great experience at this AT&T location! My phone was not working properly and Kaelan was able to get all my information transferred to my new phone without being able to fully utilize my old phone. All 3 gentlemen working at this location are extremely friendly, professional and have amazing customer service skills. Thanks again!

This store was great. Everyone was friendly and helpful, they really work as a team. My Service person was Bryant and he did a good job. He was very knowledgeable, walk me and my daughter through the products that we have concerns about. He went above and beyond. I would recommend anybody that need help at AT&T to go see Bryant.

Thank you Bryant for making me and my daughter feel great about our upgrade on a new iPhone.

Great knowledge of what he was doing. Help me with my new phone without any issues at all. Made the visit fun and great.

My experience at this store couldn’t have been any better. Hal was absolutely amazing! He was such a kind, welcoming, helpful, patient, & knowledgeable person. He made the process of choosing & setting up my new phone a highly enjoyable experience. I’d highly recommend this location to anyone.

Chris from the chapel hill road AT&T store was extremely helpful in helping me get a phone after getting mine stolen today . I recommend him 5/5 .

Love the customer service every one was sweet. Garrick, Josh, and Aniah was everything I needed in my life today. Great pleasure meeting them. 😀

Genesis was the most helpful and patient person I’ve ever experienced at a store! She walked my Mom and I through buying a new iPhone 13 and switching our tv service to Direct TV Stream. She took time to explain everything and went above and BEYOND to answer all of our questions! She pays great attention to detail and was extremely personable. OUTSTANDING Service!

I work in customer. That’s all I have ever worked in. My husband and I have been an at&t customers for 6 months. It was our first time getting internet for our first home together. We had no problems. Then we decided to get 2 new phones and switch our phone service to at&t as well. A retailer set us up and everything went smoothly till we got our bill and found out the retailer wasn’t honest with us about our bill and when we could return the phones. My husband spoke with a different retailer who has been helping us since we first ran into problems. Her name is Alexis and she has been so patient, kind and understanding of our situation. She has been 100% honest with us about the company’s policy, rules and regulations and always takes action to rectify the mistake. I have dealt with a lot of at&t customer service representatives over the phone about our bill and many of them, you can tell by the sound of their voice that they do not care about your situation. They will say the same thing over and over again but word it differently. And it baffles me because, they’re suppose to be helping but instead they’re not even listening. Some in the Loyalty Department can be the same way. I wish I could remember the names of the ones who were just as kind as Alexis was to us. I wrote this review for Alexis that works at this location and for the people in Loyalty who treated us like people and not just another annoying customer calling to bish about their bill.

Emerson assisted me with a trade in. I was very concerned about losing precious voicemails and photos from my late mother. He was very courteous, kind, and assured that I was taken care of. He also put my screen protector on and was very pleasant. Would definitely recommend.

I came in today to upgrade my phone & was surprised to walk right in on a Saturday afternoon. Jehiel was helpful in the process and I was in and out in no time. He also helped me select a good protective phone cover for my new phone. And even though they didn’t have the phone in the store, it will be delivered tomorrow! Great customer service & a fun experience experience; what else could you ask for?

Came in the store today to place a order and Daisy and Donovan were such a big help. They worked with me to get my order right and had so much patience as we sat for a few hours verifying my identity with the fraud department over the phone. They made my long wait enjoyable and made me feel welcomed and comfortable. Amazing customer service. Thank you both for your outstanding customer service, professionalism and courtesy.