Verizon

Wanted to say thanks to Doug for doing me a solid yesterday. My phone drowned at sea while on vacation in Mexico. Doug was able to let me barrow a used phone from the store and insert my SIM card for me to receive text messages that I needed to verify my accounts. Able to make a claim to the insurance to get a replacement in 2 days! I appreciate Doug being patient with me with the whole process!!

I had help with my phone messing up and my voice message box was full even though I had one message and texts saying they weren’t going through and Marco was super helpful! He answered many other questions and I would highly recommend him to anyone needing help! Ask for Marco!

Awesome Awesome Awesone place!
They will Hook You Up! Friendly knowledgeable salespeople who are really cool makes a big difference. I will visit again for all my phone needs!

Love this store and staff. Have bought about a dozen phones and the service is first rate, both professional and personal. Was delighted to work with Destiny and Sean - a dynamic duo.

Later returned and bought couple more phones and got dizzy watching Sean toggle back and forth to process these requests and also assisting other customer requests, not missing a beat and all done well! Pleasure to deal with him as puts customer first even coming in 2 hours early to expedite the process before the store became crowded. Very grateful to have such wonderful customer service.

Stopped in for tech help. Sean helped me with the issue I had. Very knowledgeable, took his time to explain why I had the issues. Both he and his co worker were extremely helpful. Found out there was a fantastic promotion to upgrade to a new phone. Couldn’t be more pleased with their service and professionalism.

Sean was amazing. (Actually, everyone was amazing.) My phone decided to pose problems for all of us as we worked on the trade-in, and Sean worked tirelessly to figure out what was going on... and then fix it! And the day before Mario was superb at helping me figure out what I needed, and helping me figure out the trade in. Thanks, Mario and Sean!

Today my sister, her boyfriend, my mom and I all came in to switch our phones to Verizon and get new ones. Let me say, both Sean and Karina's customer service was amazing!!!! They made sure we knew about their plans and the different promotions. They also made sure we got the best promotion that worked for us! Both of them were very helpful and made sure we had everything set up on our phones. So happy we switched over! Thanks to Sean and Karina for making the process smooth!

My wife and I came into the store this evening to get some help with her phone after they couldnt diagnose it at the Melrose Park store. Michael helped us,and really took his time and did a great job taking care of the issues. He is a great asset to your store.

Sean is one of the best worker there and takes his time to make sure everything is good and takes good care of u. I highly recommend him and for u all to go to him. Its never a disappointment he does such a amazing job taking care of me, my bf and his customers. I so totally give him more than 5 stars!!! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Sean was an excellent sales person very knowledgeable.. Very polite and courteous. Even followed up with a phone call the next day to see how I was doing with my new phone and if I ever need help with my phone please call or stop in anytime always there to help.

Got two new lines set up here for my parents and worked with Marco. Great experience.

Agent Sean was super helpful and worked with me to make sure we got I got the best deal. Always inquires to make sure all devices are working properly.. Trouble shoot until problem is solved.. I will definitely give them my business and refer others to this store.

Sean is amazing! He did a great job helping me today, has a lot of patience and knowledge. Made this experience smooth and stress free. Thanks so much! Greetings from Serbia!

I went into the store with sprint as my carrier at the time and I HATED sprint. It’s expensive and TERRIBLE service. I had Verizon a few years back so I knew what good service was! I walked in and was greeted by Sean. He WAS EXTREMELY HELPFUL!!! With sprint their plans are confusing and over priced. Sean really wanted to help me switch over, and he seemed very straight forward about prices and everything which was my biggest concern. I didn’t want to be paying more than I was already paying at sprint. I was able to trade in my 8 plus in good standing condition and got a gold XS. I love this phone. Mario assured me everything from my 8 would switch over so I have all of my contacts, music, photos, and videos. There was also a young lady there I believe named Meena, and she was very helpful. I appreciate everything they did for me. 5 stars for sure. They knew what they were talking about, and their customer service was the bomb. No attitudes, and they never made me feel like my questions were stupid. I am happy customer! :) and sprint is terrible once again lol.

Very easy transaction. I was comfortable discussing plans and phones. I feel I got a great deal and no pressure at all. I am happy and would return again. Very experienced sales person.

Very attentive and personable. It’s the little details that count, for example putting screen protector on device without being asked to do it. Following up to make sure all is okay to. Definitely recommend this location - Sean was great.

This particular location is by far the best for service when choosing your new phone. Sean
was my representative when I chose my new phone. He was attentive, informative and patient with me. I was due for an upgrade and he suggested the Samsung A50. I am still in the set up stage but so far I love e this phone.
Thanks Sean!

Smart, polite, and helpful!

I went into this store today, after I purchased a new phone through Verizon - and not through the store. The store was making $0 from me. That said, I received courteous, professional, and sincerely helpful assistance. It was like they really wanted to help me - for the sake of being nice people.

One of the store managers (or owners) spent an hour trying to load my contacts from my old phone. In short, we tried multiple methods before we found one that was successful.

I hope to visit this store soon and purchase something (a tablet?) from them. Really nice folks here!

Covid friendly experience. The customer service was great. Had to make a stop because my 2 years old iPad stopped working with my Verizon connection. Rep smiled and said let me take control of the device. She was done in about 20 minutes. Clean and friendly.

Sean was very personable from the first step I made inside the store. He was very helpful and efficient in handling the service I needed. Best customer service I've experienced in a while.