Viettel Store

One of the biggest telco companies in Vietnam. I went in to replace my power bank. The staff was very polite, patient, and was juggling between my request and another customer's request (FYI I didn't rush the staff, but I guess they are short-handed).

Awesome attitude and flexibility!

Even with some negative comments I decided to try my luck, and oddly enough I received very good service, they helped me with everything I needed, the service was simple, I just showed the plan I wanted to buy, presented my passport and that was it. The attendant herself registered the eSIM on my cell phone, she was very kind and made things a lot easier. I was not overcharged because I'm a tourist, I was treated with politeness and respect and I was charged the official price

Quick efficient staff who speak English. Bought a sim Internet and phone valid for 3 months for 420,000 dong. This was much cheaper than the other viettel store. Reccomended

Excellent service today, I had found the package that I wanted on the viettel website and knew going in that the package was 160k plus the sim cost of 60k. The girl serving us didn’t try and show us any other package and had us sorted within 10 minutes. The pckage we got was V160, gives you 4gb per day for 30 days.

I already bought my new Xiaomi 11T pro here, its been discounted quite lot, ilove it. The staff help me when i was confusing for an hour, he really supportive.

Went in for a sim card,
They told me the different options,
Even got me setup in a matter of minutes,
Decent store and its also traveller friendly ^^

Bought a tourist sim, internet was better than in Europe and pretty cheap (4gb/day, 30 days)

Fast friendly service to get a travel sim. Staff spoke great English which was really helpful

You can get sim card here.

They only offer some “expensive” plans for tourists I guess.

I paid for the cheapest one which is 200K, with like 8GB of data, some minutes of calls, valid for 30 days.
The staff did not ask for my passport. I picked the plan then give her my phone, she did the rest. It’s connected then I pay 200k and leave with a smile.

Edit: a fun fact
the government enforced registration of sim card, like the one I just get without providing passport, is still registered to someone.
you can send a SMS to 1414 with text TTTB, it will reply with a message of the registration info, like the name, passport number and phone numbers.
My card is registered under someone named Romanenko and he has 30 numbers registered.

Brilliant service. Highly recommend. Right near the lake. Great English. 9USD for 8GIG including some phone time. 30 days - can top up. Working perfectly.

I wanted a Data only SIM and the lady that served me spoke good English.
She installed the SIM for me and checked it was working before I left the store.
In and out in 5 mins.
Great service.

We came here for a SIM to have data coverage for our stay. We opted for eSIM (extra 50k) for convenience (our phone has only 1 phys SIM slot). Nice, clean, spacious store with friendly staff. According to reviews, Viettel has the best coverage all around Vietnam.

Very good friendly service. I went to this store to buy a new SIM card. The staff was very friendly (spoke perfect English), gave me all the information I needed and activated my SIM card for me.
You will find offers for less or more than a month.
Don't forget to take your passport, and you can pay by credit card.

Excellent service. Friendly staff. Air conditioning was refreshing!

ProTip: text “kttk” to 191 to see how much data you have left.

Got a tourist sim card quick and easy. They installed it and activated it for me. Prices vary from 12-16$

The staff here made getting a setting up a prepaid SIM easy. The people working when I visited spoke English, but they also have the price/services written out in English for you to refer to if the employee doesn’t speak English. Whole thing took 5 minutes. Note, you can ONLY pay with cash.

Helpful and quick support. Extremely efficient and professional. As located in Hoàn kiem provides support in English and Vietnamese.

Immediately upon walking in, I was called to sit down. I forget the name of the lady who helped me, but she spoke excellent English and explained to me the different SIM card options. She changed my SIM for me, helped me download a few useful apps, and answered all of my questions! I was in and out in 20 minutes.

Lovely girl working here. I walked in just before closing but it didn't bother her. She finished serving the other two foreigners and then fixed me up with a new sim and credit, all with a smile. That was a few days ago, everything's working fine, their network is good and reception has been good everywhere in Hanoi so far.

$19USD for 30 days of unlimited internet. The staff were very knowledgeable and set my phone up in just 10 minutes.