Sari Fashion North Highlands

Beyond words

I wish I can give 0 stars....i had a bad experience...I bought a necklace set from there when bring home I found out some beads are missing from the necklace, so my husband went and return it next day, and he got another one that was a different set than the one I bought. Thinking that the set is in good condition ...I was so looking forward to wear it in the wedding the following week or so....when I did put on the day of wedding...I put on the earring and the earring fell right on the floor...it was a broken piece.
I called the store and ask for a exchange but the owner refuse to return it saying its not her responsibility to return it since I had it for a while and she stated "what I will do with a broken set, she said oh I cannot sell that"..I told her its not my fault that you sell me a defective piece...Iam just asking you to give me another set ...she said No...the owner stated .."she has this store for 3 years and Iam the only person who has complain". I told her Iam not lying Iam just telling you my experience. But still the owner refuse to exchange the set. That set is not good for me either since I cannot wear it. I personally think this is not a good customer service.