Verizon

Went in to get a SIM activated on a new phone/line we added. In and out in under 5 minutes. No lies, no upsells, just got it done and we're happy customers. Had an awful experience in a different Verizon store a few days earlier in the next town over where they tried to get my wife to buy a brand new phone rather than the one we had (including trying to make her think the one we had, a Pixel 4, was "too old" to get activated). I understand these stores can be hit or miss in terms of pushiness and competence, but kudos to this one for having someone with integrity.

Luis was incredibly knowledgeable, patient, and helpful in walking me through upgrading my iPhone and setting up my new phone for me. Thank you Luis!

Ryan was great! He went above and beyond to make sure I got the phone I wanted and he was so friendly and professional. Great job Ryan!

During my recent visit to the Acton store, I found Jose` to be amiable, well informed and patient with all my questions. I decided to upgrade my Samsung phone. His continued support of data transfer and email setup to my new phone was greatly appreciated. Jose` is clearly committed to customer service.

Great service. Luis is knowledgeable, smart and very efficient.

The associates Sameer and Ryan were both very attentive and knowledgeable and handled my transaction as quick as possible. Would recommend this store again.

Helping through a transition from another carrier to Verizon, I would like to recognize Greg Santiago. From beginning to end he showed a great knowledge of Verizon’s products, was very easy to deal with and was very patient waiting for me to get all the information he needed to transfer service. He was also able to assist other costumer as well. I would like to congratulate Verizon , for choosing to hire Greg. Calm and very personable he offered the best service I have experienced in a long time and is a great representative of what customer service should be.

I had 2 problems with my phone. It would not ring for me to receive calls and my Touch ID would not work.
KFirst, I went to the Verizon Store in Concord. I was told that the ring issue was a problem with my speakers(burned out) and couldn’t be fixed. The Touch ID was an issue with Apple phones and was no longer being used. We talked about my insurance and I was going to call to see if this issue(speakers) was covered.
When I got into my car, I wasn’t convinced that the technician had not given my issues any time (maybe I was there for a few minutes), so I decided to try the Verizon Store in Acton. I presented both issues to the technician, Sam, and within 5 minutes , he had fixed both, and saved me spending time,unnecessarily, with the insurance company, Assurion, or possibly looking into a new phone. Today, Sam is my hero. What a difference an earnest, caring technician makes. Thank you, Sam.

My phone had broken and I was unable to order a new phone online with out access to my mobile text messages(A verification code is sent to you old phone to confirm identity before a new phone can be ordered). Because of the Corona outbreak, I was relieved to find that the Verizon store was still open and the employee working and the customers inside were exercising safe social distancing precautions.

Greg, the gentleman working, was clear and concise when helping me decide which phone/case to pick and even let me look at(not touch of course)his personal phone case when I expressed interest in that model. He helped me set up the phone and restore a backup. I was out of there in no longer than 15 minutes.

I have never been a big fan of the bloated corporate Verizon behemoth. That being said, my experience with a polite, capable Verizon employee has got me looking at the Verizon company in a more positive light.

I worked with Sam at the Acton store. He was incredible. Service, patience, knowledge was A-1. Have purchased other phones here- service and experience is so far above the Verizon stores in the malls and elsewhere.

Kudos to Matt for a seamless transfer from old phone to new one, which was paramount for me to be able to maintain information, voicemails, pictures, contacts, SMS, etc… Very Grateful

Excellent experience at Acton Verizon Store. Sameer was very helpful and knowledgeable, and pleasant to work with.

I had an excellent experience yesterday. In the middle of the pandemic and my phone died 😖 Greg was great - getting the new phone up and running in less than an hour. I so appreciate that he was there and working during this time of crisis when so many people are at home.

I actually enjoyed the time I spent in store upgrading. Dave introduced me to my awesome Samsung Saturday 6. He was fun to work with and he covered all the details thoroughly. A good experience.

I contacted Verizon in Acton regarding a phone upgrade that's going to happen next week, and Dee (the best customer service person in the universe) talked me through how to use Samsung Smart Switch.

FANTASTIC customer service!

Dee is a STAR! I've had several issues with connecting my Android phone to my laptop, and Dee has been 200% helpful. She's friendly, very knowledgeable, and very willing to find a resolution to my problem. I'm always anxious when I have to go to the Verizon Wireless spot in Acton, and always happy when I see that Dee is behind the desk. THANK YOU, Dee!

Usually I hate trips to the Verizon store because they entail hours of waiting and poor attitudes from the associates. After going to the store in Acton I literally had the polar opposite experience, while there was a wait Dave acknowledged my presence and later helped me not only resolve my Verizon bill facilitated me in getting a Samsung Galaxy S7!

I have been a customer of Verizon wireless for over two decades. I have been to multiple go wireless location in massachusetts. They were just ok but I have the best service at the Acton location. I have been there more than I have wanted to in the past. Today I received the best service ever by Kayla and Mary mostly Kayla. I came in at 3:00 pm and left by 6:00 pm and you say why? Not because of them but because it took me that long to make a decision (Greek good with Math) on what to do after they explained all my options and they explained them over and over with no frustration. 2 hour into my visit I finally made a decision. Iphone 7😀! I also have to mention they served so many customers while I was there people that new me. It was a pleasure watching them multiple task while helping me. So if you need help or even a question Kayla and Mary are your go to people. Thank you for the laughs and my 📱
Sincerely
Bill Stratakias

Kayla has excellent customer service. I've been a customer at the Acton store for a couple years now, I never had an issue with my service. I love that they care about getting you the right plan that works for you.

Dee was especially welcoming, knowledgeable, courteous - and was able to complete our phone rollover in a flash! Dee is a highly skilled phone technician and is an asset to Verizon.