Hadley Cycles - Giant Newcastle

Fell off my MTB yesterday my derailleur shot. John was good at explaining the problem and knew what to do.. They knew I had a tight deadline as heading to Derby in a few days. They fixed everything up for me in only a few hours .... so THANKFUL. Great service!!

Great customer service. Plain and clear explanation of what was needed to service my bike. Highly recommended

Great experience, friendly staff and Brett was really lovely & super helpful

Had a really straightforward and positive experience here on the weekend.
Very helpful staff who know their stuff.

Great service, had an issue with my bike and John the mechanic was more then accommodating, gave short notice with an issue with my bike just before a charity bike I have been planning for months. A+ service thanks guys 👍

Jon one of the mechanics there went over and above to help me out with my bike, I cant thank him enough! Awesome service! Thanks Jon

I’ve bought bikes, accessories, and components, and had advice and servicing with Hadley Cycles for over 20 years and always had an excellent experience.

I have just ordered my 3rd bike from this store which resulted from me taking the test model home for 2 days and loving the bike. Great to be able to have access to such an extensive range of mtb test bikes to really help make your mind up which bike is right for you. And at no cost (just a fully refundable deposit required). Staff are always helpful, friendly and knowledgeable. Great bike shop to deal with.

Congratulations to Hadley Cycles for amazing customer service! I required a replacement part. It appeared I'd have to wait weeks given the supply chain challenges. But no, the team at Hadley's moved heaven and earth to find the part with essentially no delay.
The caring attitude of Mr Brett Hadley was amazing; he went out of his way to call numerous parties to locate a rare spare, courier it and now I'm back on the road. And he rang me the day after the fitting to check all was in good working order. Can't beat that folks!

Very family friendly environment for all ages and type of riders, very friendly staff that are happy to help. I had put my bike into the workshop with a-lot for them to do i got my bike back the next afternoon and they stayed open to makes sure i got my bike. Would totally recommend!!!

I bought a new (padded) bike seat at the Hadley's bike store at Lambton today.
Nick was very helpful guiding my purchase , suggesting I sit on the various padded seats to test, fitted the seat on my bike for me, pumped up my almost flat tyres without me even asking and provided vital information. All for free, (paid for the bike seat), and with a friendly cheerful manner. I appreciate it and thanks so much, Nick.

I took my bike in for two new tires the service and attention i got from Dave made me feel like i was spending thousands of dollars on a new bike, they say that first impressions are the most important, they will be in this instance as i will definitely go back Hadley for my new bike next year.
Thanks for your amazing service Dave 5 stars is not enough!

Fantastic customer service with bike service and repairs as well as when we bought an e-bike. Sam was helpful and knowledgeable- thanks Sam! And to Bernard too, for your assistance. In fact, everyone we dealt with were professional and helpful. Thanks again.

I purchased two bikes recently from Hadley's and I couldn't fault the service, Ross was great and answered all of my questions and the overall experience was less stressful then I thought.
I couldn't recommend them enough!

Want to thank the guys, took my wife’s tt bike in for a brake problem and a service 4pm Thursday and asked if it was possible to have back next day ready for a group ride Saturday morning.
Under the pump they delivered on time and I have just had a 5min ride to make sure everything was good and it would be as good as any service I have had on any of our bikes and the price was fantastic,
Thanks heaps Brett and your staff 👍

When I wheeled in my broken bike, they went out of their way to fix my bike even though they said they don't do repairs on the weekend. They offered heaps of great advice and even fixed up some loose cables. Outstanding service and huge collection of bikes. I wish there were more shops like this in Sydney.

Helpful, friendly, professional, respectful and knowledgeable. No question too silly, no request a problem. These guys know how to deliver personal, quality service. Service takes time, and the guys are now much better at multitasking, acknowledging waiting clients while retaining focus on the current customer.

I bought my Giant Trance-e here 12 months ago, in that time I've come in for servicing and repairs and always, the service has been impeccable. John, the mechanic has always looked after me and goes out of his way to get me back on the trail as soon as possible .

Lots of variety of bikes, in various styles from children to casual riders to pro. The staff were friendly and helpful, and we were able to get everything we needed.

Extremely helpful and knowledgeable staff. They fixed my issue with a more affordable option than I expected and got me back in my mtb race asap. Great experience, thanks guys