Charlie The Plumber

Our company Fix My Water recently had the pleasure of working with Ben from Charlie the Plumber, and I couldn't be more impressed with their workmanship and service.

As one of the owners, Ben, is incredibly knowledgeable and professional. This is why he is now one of our quality plumbers installing our full home water filtration systems.

Ben's team provided excellent customer service and support and we highly recommend Charlie the Plumber for anyone looking for reliable and professional plumbing services.

Thank you, Ben, and the entire team at Charlie the Plumber!

I wish all Customer Service was as good as Charlie The Plumber. Ben, Jason and the whole team were brilliant to deal with. We needed a Back Flow Certificate and had a few issues with Council requirements and not only did the team work out the best way to fix the issue, but they shuffled jobs around to ensure it all got done the following day.

We so appreciated their help, and their professionalism and willingness to go above and beyond. I would highly recommend Ben and the team as they are extremely knowledgeable and get the job done no matter what.

5 Star service all the way from their lovely office staff to all their Plumbers.

I reported a leaking tap to Charlie the plumber . Ben informed me he could carry out the work under warranty even though it was over the warranty expiry date . Once the appropriate part was received the plumber arrived swiftly and repaired the tap. I found the company easy to deal with . A professional company . Would definitely recommend Charlie the plumber .

We had a leak somewhere in the main water line to our house. Called Charlie the Plumber as we had used them previously and were always very impressed with them. They had someone out in record time who quickly traced the leak and fixed the problem. Great attitude by all staff, consistent highly professional work and very reasonable prices.

Ben came and did a Backflow device inspection on my vac truck at late notice to meet our deadlines. Thanks Ben, highly recommend

Excellent communication and reliable and friendly service - got the job done! Thank you!

3 X using the team during our renovation, fantastic! Very satisfied & highly recommend. Competitive rates & very professional. Good communication from phone to arrival. Jack W, great asset.

Charlie the Plumber came to the rescue after storm damage to my roof, causing internal water leaks in early 2022. They carried out a prompt assessment of the faults and provided a detailed scope of works and quote. Unfortunately, I had to go back and forth with my Body Corporate inregard to insurance, which, in the end, was not paid. This unnecessarily delayed repIr works, but as soon as I was ready to proceed, Charlie the Plumber completed the work promptly and professionally for the originally quoted price. Throughout, the company maintained excellent 3-way communication with me, the Property Manager and the tenant. I recommend them highly.

received a really high water bill and suspected a leak. someone on facebook recommended charlie the plumber, i emailed them on a thursday night. they called me the next day and luckily could have the leak detection done within the hour - met him at home, lovely guy, detected the leak quickly. and again, i was lucky enough to have the plumbers there less than an hour after that, they repaired the leak quickly. lovely service, very well priced. asked them to take a look at a toilet leak, came in, the guy even changed his socks and took his shoes off - love it. and then they came back the following week to repair the toilet, again, another great plumber, repaired it quickly. very well priced, great service, efficient, will be using them for any future plumbing needs and will recommend. thank you again guys!

Great Service on-time! Had an appointment booked for in a few days, got the call, I that there was a cancellation and they could come the next morning first thing, but unfortunately I was out that morning, rather than having to wait until the original appointment, they moved somethings around and Greg was there the next day!

Originally had an issue with a showers pressure, but after a quick inspection Greg got to the source of the problem and I got a bit of a lesson!

If you're looking for a plumber with a great attitude, on-time and problem solving abilities (common sense) I definitely recommend Charlie The Plumber!

Have been using Charlie for many years at my place of business, finally got them to do a job at my house. Ended up doing the job a day early & were efficient & charged what I thought was a fair price for the time. Great service always.

I believe in sending positive feedback when I receive good service. The service I received from Charlie the Plumber in the Gold Coast was absolutely fantastic. From the receptionist who took my call to the supervisor who kept me informed of their work I have nothing but praise and gratitude. They were fantastic! I wish there were more trades people like them!

We recommend the services of Charlie The Plumber to all of our clients. We often need a plumber at really short notice during renovations or if a client needs a new hot water system. They always back us up really well and our clients rave about them. Highly recommended - we are also in the trade space and not all plumbers are the same. Well done Ben, Christian & team.

Ben, Danielle, Christian and the team were fantastic. From super quick quotation for replacement of Hot Water System to fitting the job into their already busy schedule. Can’t thank you guys enough. No hesitation in recommending Charlie The Plumber!!

This family business made my day! From the first phone call forewarning of situation with a family member to the last call detailing completed job, their empathy, haste and professionalism was outstanding. It has renewed my faith in tradespeople and this company will forever be on my contacts as MY plumber to call! I highly recommend Charlie The Plumber. Thank you so much, so glad I picked you guys to ring!

Was recommended by word of mouth and we could not be happier with the outcome. Service was prompt, efficient and professional. Toilet cistern and kitchen mixer tap replaced, all work was top notch. No hesitation in recommending this company as the first point of call from now on. Thanks Charlie the Plumber team! Jason and Nancy

Jack the plumber was on time, very respectful, very professional. Definitely recommend Charlie The Plumber for all types of plumbing requirements

Our hot water system overflowed and we had leaking throughout the house. We called Charlie the Plumber and they immediately told us what to do to prevent further damage. On the same day an inspection was conducted and quote provided to replace the system.
The next morning at 7am they were here on time, as advised, the old system was extracted and a new one was installed and completed within hours.
From start to finish the team were professional, clean, well presented and pragmatic. I would recoommend them to others and we will definately use them again.

We asked Charlie the Plumber to quote them install some new shower heads for us. We didn't expect Charlie himself to rock up at our front door to fit them!

Charlie is a shining light in terms of how a tradie should present and behave. On time, polite, friendly, worked away quietly and when finished, took time to show us how to get the best out of the new fittings.

There was not a scrap of rubbish left, it was as if he had never been there.

Awesome job guys, would recommend you to anyone. Thanks.

Wonderful service. Tradesmen who know their job and are extremely reliable. No problem was too difficult when we had a water pipe leak under our driveway. Would recommend Charlie the Plumber to all my friends.