Westgate Village Home Hardware

Thank you Scotty, Lisa and team for outstanding service. Your hospitality and positive attention was greatly appreciated.

Very helpful staff. This is a smaller home hardware but still tons of stuff and a full paint department. Very nice not to have to drive to pinebush from the west side saves me hours of driving. Thanks for having a hardware store near home.

I support this store 💯
If they don’t have what I’m looking for they go the extra mile,looking online, phone calls to try to find what I’m needing.
Staff is very professional, helpful, and nice to be around.
There is a a small town feel to this location, the staff know me when I walk in, and are
engaging in conversation, always eager to help !
Thanks Westgate team !

This is my neighborhood go to Hardware (plus) store. Every one of the staff there have above average excellent customer care skills. They always go out of their way to help me find what I am looking for. A number of times they have gone the extra mile to order unique and/or special product for me. On one rare occasion when they didn't have what I was looking for, and could not order it in, they helped me find somewhere else to get what I needed. WOW ! With customer service like this why would I go anywhere else first !?!? The management and staff at this store are a great example of how to do customer service right.

I frequently visit this store on account of how helpful their staff is, especially Doug who goes out of his way to ask about the home projects you have going on to make sure you have the right materials for the job. The staff are extremely knowledgeable and go the extra mile to ensure you are well equipped, even offering tips from personal experience. If they don't have something in stock be sure to mention it to them and they will get it in on their next shipment. Great customer service!

Great little gem of a store. The staff are wonderful and generous and helpful. They donated a wagon to my 9 year old nephew who has cancer and was too week to walk to trick or treat at Halloween. They are the undeniably that neighborhood store where people remember your name and are a integral part of fabric of the community. The staff are very informative and eager to help you get the right items to complete your project well. There are some excellent gifts and home decor here as well.
Make the stop and see what you have been missing ! :)

Staff is very knowledgeable and friendly. It's very small in comparison to other home hardware stores, but as long as you're not looking for lumber you can find pretty much anything you need here. There's never a long wait and as soon as you walk in the door there's typically someone asking if the can help you find anything. Great customer service!

I used to have a bad review of this place but my last two visits have been much more pleasant. I was treated like a customer. I had no condescending conversations. Seems like they read reviews and work towards change and that is nice. So i came back here to delete the negative review since they changed they don't deserve the negativity.

This is my favorite local hardware shop. I think it is family own and run. At least it feels that way. The staff are willing to take a second and explain some techniques for the job you are going to take on. They have up'd my handy man game (which has never been very good till recently). At first they might seem suspicious of you as a customer and or possible thief. Some of the reviews say as much. They are in a 'up and coming' part of town. Which means that they have run victim of theft many times in the past. Give er a go and shop in your local neighborhood. Once they begin to recognize you as a regular you will be trusted and treated well.

I have WITHOUT FAIL found every thing I have ever needed hardware wise in this store. Gasket, weird washer, electrical. It is the perfect ' just grab it there' little general hardware store on this side of town. Save yourself time - ASK the staff for help. They are knowledgeable, and will save you time in the small aisles. No lumber or anything, but when your sink leaks, any you need xyz... go here.

This place is small but it has many things for the most urgent and not so urgent jobs. Staff is very kind and helpful.

We love this place. Thumbs up to Sara and all the staff for great service.

Staff was very helpful, they knew where products were located. Probably the best HH I've been to in awhile. Keep it up

Always love coming to this location. Staff are always eager to help find what I'm looking for. Very friendly

Exceptional customer service every time I go in. This little store has patio furniture and a great selection of lighting at great prices

Small, but excellent choice of gifts to choose from and reasonably priced. Staff very friendly.

Very pleasant staff and surprising well stocked for its size.

Very helpful but run out of stuff like salt but usually a great place to get help with what u need.

Great service from the staff. My first choice for a hardware store.

Personal service from very knowledgeable staff make this my go-to hardware store.