Cornerstone Medical Clinic

This doctor's office is located inside the Pharmasave in Burnaby Heights. You can enter the clinic through Pharmasave or use their separate entrance from the covered parking lot.

The receptionists here have to multitask like crazy while checking in patients and setting up the patient rooms so some patience is required.

Otherwise, the wait time from arriving, being assigned a room, to the doctor seeing you is better than other places. I do not recall having to wait long like over an hour at some other places in comparison.

They do have an online booking system but I believe its for existing patients. In the online booking system I like that I can leave a note online and the receptionist responds through there.

My doctor is Dr. Hong and I have no issues with him. He seems to have a good disposition, and he does put in an effort to get to the root of an issue unlike other doctors who brush off concerns without any reason.

I would like to say how I am grateful to have Dr.Hong as my family doctor. He is always so patient, supportive and really reliable with his professional knowledge. Also he is so kind to everybody. I highly recommend Dr.Hong.

Update Nov 2019: they have online booking now! I have increased the number of stars because they seem to have listened. Dr Dong is great and there is usually a minimal wait at the clinic when you make an appointment, which is very rare for a doctor's office in my experience.

It is impossible to book an appointment because they never answer the phone or they put you on hold for a very long time. I also left a message to make an appointment and never received a call back. I strongly suggest having an additional receptionist to deal with phone calls or implement an online appointment booking system.

Dr. Dong has been a great family doctor for me, I got in with her when the clinic first opened and have nothing but great things to say. Perfect office location in a new, clean space. Only complaint is that it can be difficult to get a call through sometimes, but otherwise great.

Dr Emily Dong is great. I feel comfortable going to her with any concerns I have and she ensures the best treatment everytime for me. There's been many occasions where I've had last minute things come up and she's always been more than willing to try and help get me in as soon as possible everytime and the staff are super friendly and polite. Huge difference in comparison to other medical offices I have been to.

Dr. Hong takes his time to know your medical condition and seems genuinely interested in your well being instead of trying to rush you out after 5 minutes like my last doctor. Very happy with this clinic and has free parking to boot. What more can you ask.

Dr.Hong is always hard working and really care about his patients. He is trustworthy and the best family doctor I have met. Highly recommend. Really appreciate Dr.Hong's kindness to my family.

I just started going here and I already feel super comfortable with the staff, and my new family doctor, Dr. Emily Dong. The front staff were super pleasant, and Dr.Dong took the time to answer my questions thoughtfully, and thoroughly. She even recommended some really great resources for me to further research. Great experience over all!

Dr. Hong is very friendly, he genuinely is concerned how you are today. He is knowledgeable about current medications whereas my last doctor had to google the information. The clinic is new and clean. I recommend him as a doctor.

Dr. Hong really cares and I’ve always had the best experience whenever we schedule an appointment. He listens to your needs and takes the time to understand what would make you fully comfortable.

Highly recommended!

Dr. Thomas Hong went above and beyond to make sure that the patients get the right treatments. Even when he has reached his daily limits (work for free), Dr. Hong attended to his patients’ emergency needs to ensure that one well-being is looked after. He really took the time to listen and understand the patient situations. We highly recommend Dr. Hong as a family doctor.

Sincerely,
Edbert & Dian

This is the weirdest medical clinic I've ever been to or heard of.

The reception staff are POLITE.

They run ON TIME much of the time, or pretty darn close.

And they go on acting as though this is all PERFECTLY NORMAL.

And if you were wondering, yes, it's a real medical clinic with real medical doctors. (They're good doctors, but that's not really my point.)

I have no explanation for any of this.

I've been to a few doctors in my life and didn't have high hope only wishing they do their job. But dr Emily Dong here is in every way exceeding my expectations. Patient, caring, knowledgeable. Trully professional.

A super hard working family doctor, Dr. Hong. I am glad I have him, especially when there is a major shortage nation wide. Thank you, doctor! Keep up the great work!

Dr Emily Dong is an amazing doctor and the receptionists have always been really kind and responsive. Always have had a nice experience.

Dr. Dong is excellent. Always takes the time with me for everything I need.

Dr. Dong is a great doctor. She takes the time to talk to and care for the patient.

Doctor hong is great and so is doctor lu. Great doctors and they listen to what your concerns

Dr. Hong is friendly and easy to communicate with. The staff are great as well.

Dr Hong is great and a very caring physician