Waypoint (Formerly Allwest Insurance)

I had a very pleasant experience with my insurance advisor, James. He responded quickly, and was helpful in explaining aspects of my policy that I was confused about or needed further information on. Additionally, he was proactive about reminding me to renew my insurance, both through email and phone call. I appreciate all of his help!

I'd like to comment about James, (Hsuan-Te) Lin, my insurance advisor, he explained each and every details with lot of patience and answered all of my questions. He promptly contacted me before renewal date of my vehicle insurance and made the process super smooth. Keep up the good work James!

My insurance agent was Donna Do and I was very pleased with her professionalism , knowledge. She was very patient in explaining insurance terms to make sure I understood everything clearly. She completed my insurance renewal promptly over the phone and email in less then 10 minutes.
I am very pleased with my experience and will be recommending Waypoint insurance to all my family and friends.

Amit provided expectational service towards me, thoroughly going through the breakdown of my renewal process. Thus explaining precisely the change of details about my auto insurance. Overall very quick and easy customer service.

I had a fantastic experience with my insurance advisor, Kiran. He was incredibly responsive and helpful, explaining all aspects of my policy clearly. Kiran also proactively reminded me about renewals. I'm grateful for his excellent service and support!

I'd like to commend Josiah, my insurance advisor, for his patience and attention in explaining the details in connection to my car insurance that I just renewed. I asked him question regarding the $ difference between my old deduction and anticipated new amount. He took a closer look of the insurance options I had and he was able to make the deduction the same as before. Hats off to you, Josiah! Keep up the good work!

My agent is Shubhrika Syal in Burnaby. She has calm and pleasant during our interaction while making the necessary changes to my auto insurance policy. Also, Tracy Hale was excellent when organizing my home insurance coverage. I had no idea what I needed. She took the time to explain things I needed to cover. Thanks Waypoint for excellent personnel.

My agent, Chris Howling, did an awesome job of renewing my policy. He answered my questions and asked some info of his own. It was easy and fast over the phone with the renewal e-mailed back. I would recommend him without hesitation. Thanks, Klaus

Muskan helped me renew my car insurance and provided valuable and insightful information that lowered my premium, and analyzed my policy to reveal information that ICBC agents did not provide that explained costs and enabled me to save money. All communication with Waypoint was professional and polite and helpful and friendly. Highly recommended.

It is over 6 years and I'm very happy and satisfied with allwest insurance for good services and nice agents.
Yesterday agent Naman Shah called and reminded me and renewed my car insurance. He explained what I should do and answered to my questions patiently. Thank you Naman for your excellent job.

One of the agents - Donna - was patiently helping me in renewing my car insurance. We spent over an hour on phone and she did a ton of research and calculation to find the best possible option. The quality of service, accuracy, and convenience was top notch!

I can't say enough about the outstanding service provided by Kris Wang. If I could give more than five stars, I definitely would! From the very beginning, she has consistently gone above and beyond to ensure I have the best coverage and peace of mind.
Her dedication to her clients is unmatched. She not only provides excellent advice but is also incredibly considerate. No matter how big or small my questions or concerns are, she addresses them with utmost care and professionalism. It's evident that she truly cares about her clients' well-being.
One aspect that sets her apart is her incredible responsiveness. Even during late evenings, when you'd expect most professionals to be off the clock, she is there to assist. It's a huge relief to know that she's just a message or call away, ready to help with any insurance-related matters.
In a world where customer service can often be lacking, my insurance agent shines as a beacon of exceptional service. I'm grateful to have her as my insurance agent, and I highly recommend her to anyone seeking top-notch coverage and a supportive, responsive, and knowledgeable professional.
Thank you Kris for consistently going the extra mile to ensure my peace of mind and safety on the road!

I've renewed my car insurance with Waypoint (formerly Allwest) for a few years now. I can do it from the comfort of my home by phone and email. It's so much easier than doing it in person when I often had to wait in line. Emily made it very easy to renew my insurance.

Easy renewal, agent AMIT CHAUHAN made the process simple and was very professional and kind. Even though I left it to the last minute he was able to complete my car insurance renewal without a hitch. Thank you sir.

I would like to say thank you so much to Donna Do for a great service! She explained me everything so professionally! More than this she did all the paperwork for my car insurance less than 1 hour. All of my questions were answered with explanation of each detail. Highly recommend Waypoint Insurance.

I renewed my license through Amit Chauhan. He was generous, patient, and was able to kindly and easily explain everything I wanted to know. I highly recommend him as your agent.

Emily Wong has been preparing my vehicle insurance for many years. She is efficient and always willing to prepare several options to help me understand the best fit for me. She always contacts me prior to renewal time to let me know she is available to help me with my insurance. I am pleased with her service and look forward to doing business with her in the future.

Amazing service. We have dealt with Chris Howling for a few years and he is ON TOP of things. Makes our lives so much easier to know we are taken care of. Service, professionalism and efficiency all 5***

I received support from Donna, she is very professional and was able to clarify all my concerns. She has excellent customer service and she knows how to support the customer effectively. I highly recommend you work with her as she is very knowledgeable and will offer you the best deal ever.

Autoplan agent James Lin it’s really helpful. he explanation of the coverage options available to me and your patience in answering all of my questions. Thank you for your excellent service:)