North America Pet Store

Every time we come back here the tanks are well kept and clean. She sells healthy and unique fish I haven't seen in other stores. Prices are reasonable! The lady is very friendly, knowledgeable, and always happy to answer questions! She seems to care about her fish and I got my new female betta from her! Super healthy and intelligent! When I first got her, she was very small and had a white/pale patchy red colour and now she's a vibrant beautiful pink. :]

Love the quality of the fishes and plants! Just bought some guppies and they’re so beautiful ❤
Compared to petsmart’s fishes and some of the supplies, prices are affordable and the fishes are healthy and well taken care of. Well done!👍

Staff are friendly, lots of Coldwater fish, and very cheap nano tanks. Definitely a fun place to check out. Lots of people are complaining about the no refunds which is dumb because there is a giant sign that clearly states "no refunds"

Love this place very very clean. Lots of selection especially if you love the goldfish. Lady who runs the store is a sweetheart.

Very clean store. Well maintained aquariums and healthy, well priced fish.

Lisa was amazing with the fish selection. Got my first glo fish here . Good selection of stocks and fish food and decorations as well.

This is my local aquarium store, where I get all my goldfish! Lisa can be shy when you first meet her but she’s very knowledgeable and really cares about her livestock. Come here to support your local mom and pop shops!

Always clean tanks and can get predatory fish there also nice selection

Excellent quality fish, some very interesting species that you don't commonly see in other fish stores, the plants are of excellent quality as well. Very clean water, well looked after fish until they go to they're forever homes. The lady who works there is very knowledgeable about what she's selling. Highly recommended!

Very clean store! Well kept fish and good variety. When I came in the staff was helping another customer and talking them out of buying a fish they really wanted because the fish was too aggressive for their tank, which I live to hear when staff are not just trying to sell you something. Staff was friendly with me and helped pick out a few fish that would not get too big for the tank I have. Very nice selection of healthy live plants at a good price. Not over stocked with random junk like some places have... Kept tidy and inventory is all very well stocked with a few options.
Will be going back more for my fish needs!

Owners were helpful and knowledgeable. Good selection of different fish, the lady there helped us pick out the right combination of fish that wouldn't kill eachother for the size of our tank.

They have beautiful tanks there I haven't seen anywhere else and I would love to buy.

The owner/storekeeper is always polite and says hello. They have a good selection of fish and the tanks are spotless. Good prices too. I go there every couple of months and stock up on supplies.

The owner is friendly. The shop is spotless. She gives good advice and stocks many kinds of fish. Her aquariums are well made and I haven’t seen them in the big box pet stores. A must see place for freshwater fish and supplies.

This is my closest LFS. I'm kind of surprised by some of the reviews on here. The owner is OCD about the cleanliness of the store and the tanks. It shows in the quality of the livestock and plants. It is a smaller store so selection is limited, but still quite good for it's size.

There's a lot of Asian specialty fish like goldfish, Koi and Parrot fish. She might have the best pricing on schooling fish like neons in the city in groups of 10. Last time I was there she had some beautiful Arrowanas, and variety from glofish to pea puffers.

She carries most brand names, but some of the really interesting items are actually the offshore tanks and supplies. Really inexpensive rimless packages for well under $100. Generic foams and maintenance supplies compare to online pricing. I was surprised to see people complaining about the pricing here. I've never seen anything outrageously priced. In fact, I've been really happy with the value of my purchases.

She is a literally a one woman show, and with distancing and people waiting, it gets hectic, but I think she does a good job of serving the customers. She catches the fish, packs the plants, packages the dry goods and she's also the cashier. If you're in a big rush, you may want to go on a weekday when it's less busy. She turns over a lot of livestock so the displays change quite frequently. It's definitely worth a visit.

Nice looking shop. Very clean tanks. Large selection of specialty gold fish. Good variety of tropical also. All fish look healthy. Typical cheap fish food available. The good expensive ones are on a different shelf.

Great all around selection of aquariums,product and fish! Very clean and organized store. The owner is also a very nice lady. I still have the fish in my aquarium that I purchased from her 2 years ago!

It is a store for freshwater aquarium hobbyists. It is not really a pet store like Petsmart which sells dog food & cat food kind of stuff.

Stuff you should definitely buy from this store:
1 - freshwater live plants - All their plants are beautiful and they have a show tank for all their live plants. The plants are healthy and in high quality. All the plants are under $10 so it is probably the best place to get your live plant. Not a lot of selection though

2 - The hardscape stuff like dragon stone, lava rock, and Mopani woods - The dragon stone is priced at $1.99 per lbs and Lava rock is $2.99 per lbs. A medium size Mopani woods are under $20. If you are in the aquascaping hobby, you probably find those prices are unbelievable.

The fish:
Well, all the tanks were clean. They did not decorate the tank at all so it didn't look too appealing. Fishes were mostly healthy. You can get fishes at the price about 30-40% lower than the other store. The fishes I bought there are so far so good, no disease whatsoever. I talked to the owner and she said they did quarantine the new fishes for a few days. They added Furan to the quarantine tank to remove all the stress related disease caused by shipping (she said "Yellowish powder" so I kind of figured it out it was Furan).

The service:
Well, it is sort of a mom and pop fish store. Most of the time I only saw one people running the whole store, so don't expect too much from one person. The owner was nice enough to get me the fish I want exactly from the tank full of the same type of fish, and let me check the fish under the light even though she got other customers waiting.

Aquarium and other gears:
They don't carry any popular branded aquarium like Fluval, Marineland etc. Their aquariums are mostly from Asia or China. Well, I would say you should get your tank elsewhere unless you want to try some new stuff.

Store policy:
I saw the sign "no refund no exchange" at the counter. I never attempted to return/exchange stuff from that store before so I don't know how it works. I had some bad luck before buying sick fishes from other stores and they died overnight. Most of the time I didn't bother bringing the dead fish to the store and asked for refund. It just not worth the time and effort considering the dead fish was only few bucks. However, I did return the fish 2 times at Petsmart and had my refund (no point in exchanging because they would get the replacement from the same infected tank). They just gave me the refund without asking me anything at Petsmart. If you want to have the warranty for your fishes, you should get your fish from Petsmart only (not even Mr. Pet)

I would recommend this store to the freshwater aquarium hobbyist. You should definitely check it out.

Variety of fishes but cost is little bit high compared to PETsmart in metrotown

Wonderful clean fish store with all the tanks spotless. I've never had any fish from here get sick or die like from other pet stores. The owner takes exceptional care of the fish and also has wonderful quality fish and products for them.

The owner is Lisa and she is a total sweetheart! She is always happy to answer my questions, never rushes or condescends to me. She is honest and never ever tries to sell me something i dont need and has even advised me against buying something that wasnt necessary . She takes great care of the shop, always clean and the tanks always look clear and great. She has very nice real plants at very good prices and good array of food etc... i highly recommend North America Pet Store.