Bank of America (with Drive-thru ATM)

I recently crossed over from Canada and presented myself at this branch location, without an appointment, to try to resolve an expired debit/credit card issue involving my deceased parent's US Trust account (I'm the recognized Successor Trustee on the account). Prior attempts were unsuccessful. My previous debit / credit card had been renewed on multiple prior occasions, but since the most recent card had expired during Covid-19 lockdown, I'd been unable to cross into the US to explain the situation, and a replacement card was never issued. The kindest lady (Jasintra F.) patiently listened to my story, understood the intricacies of my predicament, and proceeded to go way out of her way, for more than an hour, to find a work around. A huge thank you to Jasintra for her outstanding, exceptional customer service skills, I hope this review results in Jasintra receiving the recognition she so richly deserves.

Shannon and team Lasalle were excellent in terms of helping me do some banking .

I don't normally write reviews.. I've had about 3 or 4 total put in over the years and it's only when it's absolutely terrible or over the top amazing.. This completely deserves the time to have a review in. Drove to this bank from Toronto Canada this morning with my parents - we had quite a number of items that needed to be sorted out.. Walked in with no appointment. We were greeted by a lady (might have been the Branch Manager) and were advised not to worry, they would try to squeeze us in as soon as possible. Within a handful of mins we were called in by another lady (Fawn L.). This lady was absolutely amazing. I know it hurts me to say this but she makes Canadian Customer Service feel like amateur hour (speaking from my experience). The level of professionalism and attitude she has is unmatched. She took the time and absolutely went way above and beyond to help us with what we needed. Don't mean to bash Canadian Customer Service.. we're known for great service, but this was at another level. Thank you Fawn L. and team for your help this morning!! very much appreciated..

Although I am a Canadian citizen loves Niagara Falls New York all the time, this is great bank for me, even investing high interest money earning rates even if I won the one billion dollar Powerball lottery as an example. I hope there are other safe and wise investments for my one billion dollar Powerball prize as an example. Any safe and wise one billion dollar financial investment suggestion I must deal with?

Hi
If we check hours on Google.
This location showing closed.
Please update
Thanks

BANK OF AMERICA NORTH MILITARY ROAD is a safer location to do banking. I like the improved security measures put in place. E. G. Armed security to procect customers and employees. It’s not easy money for a criminal to get in and out of. THANKS B OF A for caring about customer safety.

Not bad so far . I don't trust banks but have not had any issues. Better than key bank

It is a Bank of America. These other reviewers are incompetent.

Easy to use

Never busy from my experience!

Quick and convenient

Super friendly employees

This branch is convenient because it's very close to Canada, making it easy for Canadian residents with a BoA account to visit. The staff is friendly, but it seems they may not have enough employees to provide efficient service, as there's around a one-hour wait. I would like to mention that Branden Bey is very professional, knowledgeable, and was helpful to me.