Le 1000 de La Gauchetiere, Montreal, PQ

Friendly service

Recently had a round trip to Toronto by Megabus. It was actually much better than I thought. The bus is clean and the seats provide reasonable legroom. The downside is the bus is not equipped with wifi and charging station. The bus was delayed for more than 1 hour on the return trip due to rush hour traffic at 4 pm when leaving Toronto. Will try again.

Terrible experience! Do not pay extra fees for reserved seats! They have replaced the double-deck bus by a regular bus. I paid extra 14 $ when purchasing the ticket for nothing.
Their customer service is terrible and are refusing to return my 14 $. Such a SCAM!

Mid august 2023 I took Megabus for the first time with a small suitcase. They put the suitcase in the luggage compartment. Arrived in Toronto and my wheel is broken can’t roll my suitcase!!!! Right away went to customer service desk which they told me to email them! Sent them an email with pictures and receipt. 7 business days later got an reply that they can’t compensate me for the damage at all!
I strongly DONT recommend travelling with Megabus! Never again will I take this company!

I would like to file a complaint with the company Megabus where the bus station in Montreal was impossible to find. There was no signs anywhere indicating how to get to the bus station from the metro.

The signs should be large and have the same font style as the company logo so it's easy for anyone (nurotypical or atypical) can find the location.

I almost missed the bus due to the fact that I had a difficult time finding the bus station.

Megabus sucks