Sport Chek

Manager Sean. Description: GOAT. This guy, AT CLOSING, helps me out big time. While fixing a bike (that got stolen) I needs those parts to restore the origina…. Nvm. Diner bike was now primeary. Aaaanyway.. my bike needed breaks.. Hydraulic disc breaks (neither functional. Needs a mounting bracket for rear caliper and while not a part in stock he goes to the bike shop, grabs one and givs it to me .

Super solid guy, very nice, not a huff about closing time. Was pleasant approachable kind and super happy to help. Sean my guy, cannot thank you enough,

Break calipers are mounted, and all I need to do now is bleed the breaks and I’m all good to go.

Thank you for being an essential part of the function that makes your business thrive and conduct yourself super pro; a primary reason why you’re still in business. Can’t make customers appreciate situations more when I’m coming in as an inconvenience and you go out of your way to assure my safety. Super awesome dude.

Essentially the face and attitude of a major company’s success. Thank you once again my GOAT.

(Greatest Of All Time)💯

🤜🏽🤛🏽🫡

Give this guy a commendation or a major high five. Simply on how he approached me and his energy he gave off, SUPER PROFESSIONAL & approachable which is imperative to resolving any issue successfully.
Excellent attitude my goat.. thank you very much.

Furthermore not being in a rushed state to close the store,

Like legitimately walking towards the doors to lock them I beat her to it. Out of breath completely everyone stopped to investigate interest.. major brownie points.

Finally just giving me the bracket was top shelf . Didn’t ask, but massively valued and appreciated it’s the kind gesture . May have cost the company less than a 1$ but providing a resolution for my major safety issue?

Priceless.

GOAT..

🫡
Sometimes it’s the simple and easiest resolution of a situation that makes the biggest impact on people . Providing they have a soul anyway. Lol

Many many thank yous to your GOAT Sean. Major impact on me and valued appreciation for his attitude, professional demeanor and willingness to help me out. Massive respect my guy.

I was looking to purchase the last pink Kayak left in the Ottawa location. I called and spoke with a nice young man who assisted me. He was extremely helpful and gave me excellent customer service.

Unfortunately I don’t remember his name, but he placed the kayak on hold and I received an in-store discount as it was older stock. Which made my day!

Thanks!

A big shout out to Kim who went above and beyond to help me find the right jacket for my husband. She was so sweet and helpful! Amazing customer service 👏. She is the best! Thanks so much for your help, Kim. I appreciate it.

Devon went above and beyond in helpijg us with the bicycle we purchased. He is very knowledgeable with bicycles and he was very enthusiastic and happy to share inform with us to help us make the right decision. Thank you, Devon. We appreciated your help!

Best Sport Check in the Ottawa / Hull region. Best deals, best cashiers. Large, spacious and clean. I won't buy anywhere else. Scene points! Excellent exchange policy. Huge store. #localguide

Fred and reed helped me find my school bag and were very informative and even offered me a water bottle great staff employees(Fred and reed)

I had an amazing experience today at this Sport Check Orleans location.

I was looking for a pair of white ski goggles, and the one I really like happened to be the last one. The young man helped me order it online, but there was some glitch on the website and they couldn’t complete it. The manager came help out as well, he was super friendly and helpful. In the end, I took the last one in the store and left with a smile! :)
I truly grateful for the customer service they provide, all 2 associates and the manager who helped me were super patient and kind.
I highly recommend this location.

Good location and helpful staff. Best location in ottawa

Generally a very pleasant experience when we go to this location. On Tuesday in particular, dealt with a very professional young gentleman, Ryan. His assistance in helping find my desired sunglasses frames and lenses (Oakley) and having the shipping setup was perfect. I feel more confident when I have staff to interact with confirming proper mailing address, stock, pricing etc.

Thanks Ryan!

I've always been impressed with this location, but even more so with the pick up in store option from an online order.
I placed an order for two items and it was available for pick up the next day. That same day, I placed an item for 3 pairs of shoes & it was fulfilled less than half an hour later. It's super convenient to pop into the store & use the lockers, based on them being located near Entrance 6.

Staffs are always helpful and this place has never let me down. Was at Mark’s and was really disappointed by how shady they were about the discount and came over to find the always reliably good sportscheck to have a great deal.

Friendly associate helped me find the perfect running shoes. Asked what my plan was for them, guided me to the proper section. He apologized for their inventory management software glitching and it being slower than usual to find my size, but he was remarkably fast in my opinion. I appreciated his help!

Update since my last review... shout out to Sean and Jordan in the bike shop. They did a fantastic job aligning my front wheel and servicing my hydraulic breaks. Bike runs better than new. I can't recommend their service shop enough and the price for all the work was extremely reasonable.

Old review from 2 years ago (still valid):

I've spent quite a bit of money at this store and I keep coming back. Return are truly hassle free and the staff is friendly and knowledgeable. Shout out to one of the managers, Sean L, and Jordan in the service shop. I feel confident taking both my road bike and mountain bike in for servicing and get great service and good pricing when I do. The guys in the service shop know what they are doing. Now if only they sold cycling shoes...

Excellent service today from Kim! She went above and beyond to help me find a clearance item which wasn’t in stock and suggested she can order and ship to my home, free of charge! Also the cashiers were very nice and also found another item for me very quickly! Thank you! Made my day ladies!

Great staff, a great place to shop.

Delighted with the friendly and timely service at this Sport Chek branch! Chris T diagnosed and repaired my bicycle's punctured tire tube, which a pricier shop (with more intermittent operating hours...) missed. I recommend this location entirely (heh, tire), and I credit their excellent product offerings, complemented by their superb curbside and in-person customer service, with keeping me reasonably sane during the pandemic.

Got my first ever bike from them. Did curbside pickup. It took them a bit but I’m assuming they were busy getting ready for the post-pandemic reopening. The bike was already pre-assembled which was nice but unexpected (and problematic for me) since I came in a small car. Good luck fitting a whole built bike in a Civic.

The biggest SportCheck in Ottawa. Very nice place for buying sports goods.
During my last visit I noticed that not all clearance items are marked.

Had a complicated issue with a pair of skis that I bought. Long story short, with patience and understanding, I was allowed to exchange my pair for a longer length of the same pair. Appreciate all the hard work and patience of the staff!

Really kind helpful staff!