Tailstopia

Best customer service I’ve received in a long time! Went in on Thursday evening looking for flea medication for my cat but didn’t know his weight - either above 4kg or below. After receiving some good advice and what felt like true, genuine care for an animal this person had never and will never meet, we settled on the above 4kg dose. Then he threw in some wet cat food samples and told me to go home, weigh my cat and if he was less than 4kg, don’t open the box and come back for an exchange. Lovely person and told me to join the points club with my next purchase but to keep this receipt so it can count. (Spoiler alert: cat weighed in at 13lbs… my furry dude is going on a diet!!)

Always a pleasure picking up our dog's food from these folks - our dog has very specific allergies and does very well on a brand we can only find here. The staff are always friendly and helpful and we would recommend them for all your pets needs.

Where I buy my cat food and litter. And sometimes toys or treats. Great selection of healthy options. Very friendly staff who share a lot of knowledge when asked, and provide great customer service.

We have been frequenting this delightful neighbourhood pet store for a few years now. While we were surprised to see a recent change in ownership, the transition was seamless in terms of friendliness, services and knowledge of products and pet care. We have always been kindly greeted upon entry of the store and any questions have been promptly answered. When a product is unavailable, staff will happily order it if possible. Quite often, samples are offered for our finicky dog in an effort to try to get him to try something new. With competitive pricing and friendly and helpful staff, we will continue supporting a local business. Keep it up, Tailstopia!

The staff here are so wonderful, they're practically my friends at this point because I keep going back purely because of their customer service. They helped me find a food my allergy cat can eat as she was going on hunger strike from the vet food. My cat is limited to a fish diet and she also can't have whitefish nor salmon. Well, this was not a problem! They showed me foods she can eat and kept ordering in new flavours (feels like special just for me, lol). It's a small store but it has everything I need and it's right next to a vet. There is ALWAYS fresh cat grass, even grass shoots if you ask. Pets are welcome--I'd even say encouraged haha!
The toys rotate which is super nice to have fresh, new toys for kitty's mental health. They also have the good harnesses (RC pets brand) that are hard for cats to escape from, just perfect! And actual Churu brand churus, not the delectibles or squeeze up's, but the actual good stuff, and in multiple flavours AND hairball control!

And the tunes are great, too :D

PS, Beddy says, "more treats, meow!"

Seems like there was a change of ownership recently but even better service and selections. They even offered me a free can of cat food when they ran out of stock on my usual selection. The big dog the owner brings in occasionally is a must-see. They seem to know a lot about both cats and dogs as they own both of them (unusual!). I highly recommend this place over bigger chains if you are looking for a small family-run pet shop with large selections and friendly service!

My dog LOVES going here and they seem to love to have her!
May it be morning, noon or night; may the store be open or closed; may we be walking or driving - my dog will pull, whine, point, or climb- anything it takes to get her there!
All the staff are very knowlegeable, helpful about both the products they sell and the ones whom will be using them.
As long as they are running the shop, I will be their customer!

i had a fantastic shopping experience. the owner was super nice and knowledgeable. He asked specific questions such as my dog's preferences, allergies etc to find food. Plus, my shy mini poodle seemed to like this place a lot.

Good prices and selection but the stand-out is definitely the customer service. Very kind and generous. Often provides free treats for the animals or samples - and offers to help carry-out when purchasing heavy items (like full-size bags of dog food). I will happily remain a repeat-purchaser.

Staff are friendly and helpful. Prices are reasonable. They carry many Canadian and local brands, and often provide free samples. Great neighbourhood pet store.

Everyone here is so sweet. Plenty of regulars who bring by their dogs, who the staff seem to really care about. Always friendly good service and a good selection of toys, food, furniture, etc.

A few months later I can say I would add stars if I could. They offer free delivery over $50 and can order stuff in for you if they don't have it!

Very friendly neighbourhood store. They are very helpful. My dog used to pull a lot when walking. They showed me how to choose a harness and what to do when my dog pulls. My dog is walking perfectly well now. And he loves their dog food!!

Nice little store, helpful staff, excellent selection of quality dog foods and treats. just wish they opened earlier

The owners are true pet lovers and you can tell. I love supporting this local family business that has wide selection of high quality food and treats at great prices.

I bring my dogs in with me and have a fun every time!

They've really packed a lot into a small space. Service is excellent, and prices are average.

Could not get any better! I ordered it last night and the product arrived at my door this afternoon and on top of that its a local business!! I will definitely be back!

- Friendly service
- Carry great wet food source like K9, Ziwi, Lotus but only available in small cans
- Carry freeze dry food like Stella & Chewy, K9 and others
- Great return policy toward pet
- Price are average some products are a little bit cheaper compare to other pet store in lower mainland
- Worth to pay a visit

The staff are very friendly and helpful! They have a good selection of cat litter and food.

Great local community shop to get all your pet needs. The owners are friendly and helpful.

The owner knows a lot about pets. I bought the coat for my dog and it was on sale. Reasonable price and good quality