The Shoe Company

If you want exceptional customer service and best knowledge and recommendations for shoes go see Madison Assistant Manager. I was over charged for shoes at Shoe Company at Heartland Town Center by there mistake and so I came to Shoe Company in Guelph and advised Madison of the issue. She took complete ownership of the mistake even though she was not responsible for it, and provided amazing customer service and found me the shoes I required. I highly reccomend this store location specifically for all your shoe needs !! THANK YOU MADISON !!

Very positive experience here yesterday. It was my first time in one of their stores and I was impressed with the high level of customer service I received from all 3 of the individuals that were working. I'll definitely return in the future!

The assistant manager was so helpful here , I was looking for a specific pair of shoes for my semi formal and she helped so much with choosing a shoe that fit comfortably and had style , I was able to wear them all night and they were good quality shoes . I recommend this place . The assistant manager was so sweet .

Great shoes and customer service!

Had a complicated exchange to do and Charmaine was so nice and helpful. I would definitely recommend this location!

Great service, very kind personas

Nice service ...

Got variety and people working are really assistive.

Great job guyz !!

Great shoes, poor service

The quality is the worst! I only wore these for 3 months and they are already looking like this. They told me they could give me a refund only if I haven't worn them. This is nothing but scam!!!

Went in to buy shoes today and the lady checking us out was evidently annoyed when I did not want to sign up. If a person says no, don't roll your eyes at them. Won't be back!

In Guelph Stone Road mall, Very poor customer experience today. The lady staff is very rude. They behave like bunch of jerks. Never going to this shop again.

Spent 100$ on what was advertised as a great quality pair of kids ‘Arctic Tracks’ boots. Less than 30 days later my child has been in tears twice because his feet were so cold. I called the store to ensure a return would not be a problem, but because I don’t have the cardboard box they can’t be returned. Ridiculous. Their reason is because they can’t scan them back in the system. This is illogical because they had just been able to tell me exactly what I had purchased, including the cost, by giving them my phone number that was used to sign up to be a member. Honestly, it’s 2022. Refusing a return because you didn’t keep the box is simply bad business. Neither the original staff or manager seemed to care at all, just repeating “that’s our policy.” Well, the policy is illogical but a great way to show that “The Shoe Company” doesn’t care about their customers or standing behind their products. Terrible.

This review is about a supervisor by the name of Tina. My mother had ordered and paid for a pair of black shoes in her size to the store and when she asked the worker working at the time if the other pair of shoes (the same shoes just a tan colour) she was looking at would be the same price if she changed her mind when the black shoes came in and could compare them, the worker said she could choose which ever shoe as they are the same price the colour doesn’t matter. When my mom and I went in today to compare the shoes she chose the other tan pair of shoes the worker at the front said she was going to get refunded for the black pair and she’ll pay for the tan pair. When she went to pay for the tan pair they were significantly more expensive. And Tina, the supervisor comes over and starts telling her that she can’t have it for the same price, it’s policy, who the worker that told her they were the same price was, along with tons of attitude. My mother was getting quite upset and told her she didn’t want anything and tried to leave. At which point Tina said “fine just give her what she wants, whatever. Just give her what she wants” and I had to tell Tina myself that I’m a manager as well and even if another worker makes a mistake and tells a customer the wrong thing you still have to honour what the original worker said and maybe not scrutinize the customer instead have a talk with the worker next time and do everything you can to keep the customer happy. My mother was very nice to an undeserving Tina and kept cutting me off when I tried to question Tina on why she was being so disrespectful and stubborn.