Capitol Hill Medical Clinic

Grateful for Dr. Wixwat for taking me under his care. Very satisfied with the experience. He is knowledgeable, patient, and truly cares about his patients.

I've had a very good experience with this clinic. The doctors are very competent, the receptionist are nice, and the times I've come in I've felt listened to, and that they have a genuine interest in my health. Great place!

Dr. Laura Gordon is a very caring and loyal doctor. I have been dealing with the same health issue for almost a year and she has been with me every step of the way, always advocating for me. The team has been wonderful as well. Thanks! :)

Clean office, professional staff, Dr's are very knowledgeable and kind to their patients

Dr. Kayleigh Da is a FANTASTIC GP. She is efficient yet empathetic and did not make me feel rushed at all, even though we had many things to cover on our initial visit. She has excellent bedside manners. As someone who also works in healthcare, I was extremely impressed with the thoroughness of her assessments. She stays up to date with current health guidelines, which is very important to me. She is also now the GP of my newborn daughter and I have to say that I was really impressed by how well she interacted with her! She keeps the patient at the centre of her care and I could not ask for a better GP.
The phone lines to the clinic are having issues so it is best to book appointments online instead. All the staff are pleasant in the clinic as well, which is a bonus.

Dr. Kayleigh Da is a very kind, attentive, knowledgable and professional GP. She was very thorough, helpful and made me feel very comfortable upon my initial visit. She even followed up with me and baby even though I was seeing a different specialist which shows she really practices patient centered care to the level that you don't often see in health care. Dr. Da really takes the time to demonstrate her strong and current skills in her field. We feel extremely lucky have found such an amazing GP and feel safe in her care for the future.

The staff are so incredibly caring and understanding! They truly care about every animal that comes to them.

We saw Dr. Kagan here, and now that she has retired we're seeing Dr. Da. She is such a pleasant doctor who takes the time to listen and promptly sends in prescriptions. We feel so lucky to have her.

Dr. Moore has been my family doctor for over 20yrs. She is amazing at what she does, hope she never retires!!!

I really like my doctor, Dr. Kaleigh Da. She doesn’t make you feel rushed and genuinely seems to care.

Staff are all friendly and efficient. Doctors are very knowledgeable and professional.

It's a nice and clean office, and the doctor's are great. I adore Dr. Holman, and have a few other doctors help me if she was away, and everyone was professional and courteous. However, the customer service is really lacking, but it seems to be a problem in all medical offices. Is "must be nasty on the phone" is in the job description for a medical receptionist? Anyways. if you can get past that, it's a good medical office to go to.

Good doctors but long waiting

I’m not sure why no one is answering phone calls at this clinic. I’ve called for 2 days. We are in a global pandemic, patients need specialist referrals, prescription refills and anything else required by a doctor. It would be nice if patients could book appointments online on a website or by phone. Hopefully the doctors at this clinic can hire someone soon to answer the phone lines.

I had about 38 years of fabulous care from this clinic. My doctor was amazing. Unfortunately he has now retired and since then the care has dropped to below acceptable. Trying to get an appointment with the doctor that took his place is a 2 month wait. My daughter’s pharmacy tried 3 times to fax a prescription renewal to them and it has never been answered. She finally had her pharmacist agree to give her 5 days worth of the meds (as this was a necessary medication) until she could call the office in person and complain. This office has become a nightmare. Our new Dr that started in March is now leaving in November. I still haven’t been able to get an appointment!! If I could leave a ZERO review I would!!

I was a patient of Dr Holman for 30 years. When she retired we were told no problem, the replacement Dr Gordon was going to take over the practice and things would continue on. Low and behold come August we were sent a letter being kicked out of her practice. She is focusing on specific groups IE: Seniors, I guess where the $$ is at. Not that the receptionists at this place have been any good for a very long time anyway, always rude and condescending like they have better things to do with their time other than take your call. Not only were we "kicked out" of her practice we were told there would be some ridiculous fee to obtain our files. Now, had we chosen to leave the practice, fine I understand, but when you kick patients out, then that is on you. Thankfully we were lucky enough to secure a new physician that actually cares about all of her patients regardless of age. I would give this Dr Gordon zero stars if it were an option. Clearly the only thing she cares about is $$$.

I am disappointed with the stuff cause they do not their jobs.
In special for refills to fax to the pharmacy.
Here is it - Dr. Gordon went since March out of her doctor lease and she didn't know that all the meds she signed for are know not refilling no more.
So I had for 4 days two of meds missing because of that.
The fact is the pharmacy did a great job, But the stuff in the office didn't do their job at all!
I had to go their to show then the copies of the pharmacy and she lies in my face that she did yesterday!
I had known that cause of the talks I had with pharmacy !
In the end she faxed it again and I am asked for the copy from her.
The fact that this same thing happened all the time for refills.
I considering to change Doctor soon!

Unfortunately I’m writing this message out of pure frustration. Dr. Holman was our previous family doctor and we adored her and the care that she provided to our young family for many years. Since she retired, we have not been able to access medical services through the clinic under Dr. Gordon’s care. Wait times to see any doctor at the clinic are months in advance. In all honesty, I have no confidence in the clinic’s ability to handle our or others medical concerns/situations. They are very poorly equipped to handle their patient volumes and someone from the College of Physicians should step in before someone’s health is gravely mismanaged. We will be looking for a new family doctor and accessing walk-in-clinic medical services. Places like this burden the system even more and should be held accountable for their inability to manage patient care effectively.

UPDATE: our young family of four was informed by letter last week that Dr. Gordon would not be able to act as our family physician after October. She notes that her practice will focus on seniors. Less than a year after Dr. Holman retired - this is completely unacceptable and very short sighted. Like others have noted, the responsibility has been completely download on the patients, as well as the financial consequences of transferring medical records. Very disappointed in this medical group inability to advocate for their patients, especially during a global pandemic/ when people are struggling medically (particularly with serious mental health concerns and economically). There are a number of new doctors at the practice. I cannot understand why the medical group couldn’t have approached these doctors to assist with this situation. The letter stipulates to not to contact the office with questions or concerns. So very disappointed.