RONA+ Niagara Falls

Love shopping at this Rona @Niagara Falls! They always have great deals going, prices are often significantly better than that at HD, there is a loyalty program and most importantly, their staff is super friendly and very knowledgeable, eager to share and help navigating through often tough choices. This adds a great deal to the connectedness level, this store just feels like a family next door, they are a part of the community for real. In this regard, I'd like to call out Shannon, their associate, who was super helpful in solving my "build a backyard paradise with a grill and a whole set of furniture." She understood the scope of my project on the fly, offered a solid advice, and most importantly, organized the labor inside the store to help get the large boxes off the high shelves super fast (this does not happen very often in other stores). All in all I was all set in 15 minutes, which could have taken an hour or more elsewhere. All of my stuff was quickly loaded into my car. Kudos and hats off to her! Highly recommend and will be shopping here every chance I get.

Recently purchased a defective air conditioner unit from another location, upon calling for a replacement Rob was incredible! Showed up he already had one set aside waiting for me, swapped parts so I didn’t need to take apart the window pieces! Even after forgetting an adapter piece and needing to return he was kind and understand and went above and beyond to help me! Truly recommend visiting this store and Rob, thanks again for all your help!!!!

We went here looking for a very specific item. There were plenty of staff available on the sales floor. Wayne asked us if we needed help. When he could not find the item, he went to find the department manager (Carl). They could not find the skid that we wanted so they offered the display model at a discount. We felt very fortunate to have come across these two individuals at the store. They were extremely kind, patient, and helpful. Thank you Carl and Wayne!! Keep up the amazing work!!

Visited RONA+ (formerly Lowes) on their first weekend open as the new brand.

Staff were friendly and they had a lot going to celebrate their new branding. I really enjoy the attention and focus they have for contractors/small businesses, their VIP program keeps me shopping as a loyal customer.

Staff are friendly and helpful.

Washrooms are well kept and clean.

Great location just off the QEW in southern Niagara Falls.

It has a good parking space, and they have a clearance area as well. Reasonable prices and staff are nice as well. Deals are going on right now.

I had a great experience with Rona+ this past weekend. Our old oven gave out and we had to get a new one asap.
From ordering to delivery it was less than 2 days, the salesman was very helpful and informative and made a stressful situation a little brighter.
Delivery men were fast, friendly and efficient.

This is my favorite place to shop. They always have every I need. The staff is exceptional at this location. If you need anything in plumbing ask for John. He is fantastic. He goes out of his way to help.

Very good customer service here,found what I was looking for promptly.Huge selection of building and reno products,clean store.Recommend for all your home repair needs .

We were recently dealing with the paint department, and Laura was extremely helpful, congenial, and knowledgeable. The quality of the pail paint we bought was perfect (Vulspar I think?) and did not disappoint.

Argine was a great help! She’s awesome and very knowledgeable at what she does! Thank you will visit again for sure! She deserves a raise!!

This store offers special deals on in-store purchases.
Very nice Christmas decorations available here.
Please go check out so many cool things 😎

Lots of products at this large format home improvement store. The products they carry is higher end and the store layout is nicely organized. Quite a bit of walking to see various departments because of the sheer size of the store. The staff is super friendly and helpful. Worth checking out if you need appliances or starting a project. The specials they have everywhere is also very good.

Special thanks to Argine for helping get the right dimensions for zebra blinds and being such a amazing person 🙂

Rona great store no issues great customer service and staff very friendly and helpful they Are my new ,building and home reno place far surpasses home depot for customer service and they answer there phone when I called home depot I just get disconnected 8 time after that went to Rona will never go to home depot again

Friendly staff, clean store. Always a pleasure when I get to go to Lowe's (I don't get out often - thanks corona) gorgeous selection of indoor plants

Best service, wide selection for all your household needs, and a clean store! Love my LG appliances :)

Returning an item was a problem, but Samantha from the commercial department corrected everything.
Thanks Samantha. They have great deals for contractors and diy's. The staff is very informed on the layout of store stock items.

Bought a Larson exterior door with retractable screen from Lowe’s about seven or eight years ago. This spring the screen failed. Stopped at Lowe’s and discussed the situation with Michael T. in the Millwork department.
He was very helpful in assisting us to find the correct model number for the door as most of the writing on the door info had faded with time. He researched it and ordered it for us. Mentioned it would be four weeks or so. When the delivery times came and went and still no screen he emailed and called me to keep us updated on the status.
Again he called the week (August 21) to let us know the next date would be early September.
Very, very disappointed with Larson that getting a new screen has taken way too long, however Michael’s service has been awesome and he should be recognized by Lowes/Rona for keeping one of their customers happy. Frustrating situations like this cause customers to go to the competition.
Again, thank you Michael!

Regards,
Larry M

Really impressive customer care. I had a lot of questions. Including some bright ideas about our bathroom. Must have been bright as they all remembered me from my visit a week earlier. All associate were very knowledge and showed a lot of patience with those ideas. Even When I went with more questions for a hundredth time. We finished all purchases in one visit today.

Went to get fasteners and tools as Christmas gifts. Got help from Tim Bushman and he is very knowledgeable with the tools. Thanks
Lots of parking and no wait lines at cashiers.