TravelSmarts Luggage & Accessories

Great service. I ordered 2 Switzerland plug adaptors this week and they arrived very quickly. I received updates when the order shipped from the store and when it entered transit, plus a link to check the order status. Very professional. And the shipping fee was reasonable. I'd definitely order from this Canadian company again.

Went there because they had the best price on the travel pillow I was looking for. Saleswoman had a bin of all the different ones to try, and directed me to a cheaper one I liked better. Not pushy at all. One of the only sales experiences I've ever had that was better than just being left alone.

Friendly, honest staff. I had a ton of questions, and they were super patient the entire time. Never felt pressured to buy anything either. Would come back to buy a carry-on.

I had a wonderful experience in this shop. The man who assists us is very friendly and very knowledgeable about what he got in store. His insights are very helpful to make our purchase decisions. Lot of great stuff here for travel convenience but the greatest purchase that we didn't expect is a great quality key organizer!

Why closed? I loved this store!

Had to find 2 large suitcases and 2 carry-ons for a big move - and we were really dreading the sticker shock. But, when we entered this store - and told Andrea we were only looking for big, but cheap luggage - she pointed us straight to a great deal on some Samsonites. Later, knowing we were also interested in a third large case, she also offered us a slightly marked one at a deeply discounted rate. Andrea made the process so easy she even set the combinations on 4 padlocks for us! Great to find a one-stop shop for bags with people who know their stock and like their trade. Really appreciated the help in the midst of a stressful move.

Amazing service from Andrea. I ordered a wallet online as a gift but there were some issues with Canada Post that resulted in delays. Throughout the process, she was very cooperative. I decided to buy the wallet in store (didn't know how long it would take for Canada Post to finish investigation) and returned the shipped one. Since it was by PayPal, she explained I would not receive any paperwork, but assured me she would process it within 24 hours. I received a confirmation email from her the next day with the money back in my account.

Thank you so much Andrea for your prompt assistance! Awesome first impression and will definitely keep coming back here.

I usually don't write reviews for shops in malls but I had an exceptional experience with Troy. I was in the market for a backpack to travel with. Troy did not rush or push me to make a decision, gave me space, and let me try on a few items. I was debating between two brands and I'm happy with the one I ended up choosing. Thank you!

Amazing prices and great quality luggages, plus they have everything you would need to travel. Bonus points to them for not being pushy like the other luggage stores at the mall. Thank you ladies!

Amazing customer service! I had an issue with my credit card processing my order and as i dont usually order online from smaller retailers, i was very stressed. I called and spoke to Troy and he was so wonderful. He looked into the issue and walked me through the steps to correct it. You really cant ask for better customer service than this place!

This is definitely a place that goes the extra mile to meet your needs. They have an excellent selection of luggage and travel accessories.
I love my Flexoline and don't travel anywhere without it. The staff are knowledgeable and keen to help you get the right product for your travel needs. Highly recommended!

Staff is ready to jump in and answer any questions you may have as soon as you get in. Very friendly and knowledgeable of their products. Competitively priced with quality bramds to choose from. Will definitely recommend this store to travellers.

This place offers a wide variety of luggage bags with sustainable pricing. Great Service by a sweet girl and she helped me to choose the best travelling bag with patiently. Worth the visit

Staff was friendly and helpful, informative. Prices were reasonable. Much better than having to order online from amazon, pay for shipping and waiting

If you are looking for smart gifts for a traveller friend, quality luggage collections that can hold for many years, professional service and knowledgeable advices. TravelSmarts is a highly recommended choice!

Easy online ordering experience and super fast delivery! Quality items as described. Would definitely use this company again.

Good service, and good selections. Troy and Andrea did great and they are friendly.

Staff were friendly and knowledgeable, easily found what I needed for a fair price.

Thanks Andrea. You were amazing. The customer service you provided was incredible.

I went to every single travel store in Vancouver and this one beat them all in terms of service, selection (they carry lots of Travelon theft proof bags!) and price!