I.D.A. - Downtown Pharmacy

They are very accommodating. When needing meds in a hurry, I've never been disappointed. I recommend them to everyone I know.

The people at this pharmacy "family" are exceptionally knowledgeable and very friendly. They bend over backwards to help you. There isn't anything to do to improve their kindness and competence. I'm so happy I decided to move there.

100% recommended! I send everyone I know to the downtown IDA on Concession in Russell. Family run, the owners are almost always there.

You are always greeted with a pleasant hello from staff. They go above and beyond to assist you with your needs. They can always get your prescription in in very reasonable time. I have had many pleasant experiences with this pharmacy.

I previously made the mistake of assuming that they may have a more difficult time getting more complicated prescriptions as they are a small store, boy was I wrong. They have exceeded all standards, even offering to deliver my prescription to my home.

I changed insurance companies and had not yet received my insurance card, Cindy (the store's owner, who works the front line all day) just about did a hand stand to try and get the insurance to cover the medication. She tried inputting the little details I had, called the insurance, and was put through to an adjuster, she literally did it all! This is the quality of service they put out every time you go!

The store is immaculate, it feels clean, the isles are large, without clutter.

If you have any questions about remedies or over the counter medication, the pharmacist always makes time to discuss your symptoms, asks questions and always gives complete and honest recommendations.

Give them a try, I guarantee you won't be disappointed.

Wow!! And I'm sad I didn't transfer to this pharmacy sooner!!

We've been in Russell for over 4 years and because, in town, my prescriptions were at shoppers drugmart, I figured I'd keep the same and went to the one in Embrun.

The pharmacists in Embrun make you feel like you're bothering them. I went today to get some OTC medication and they didn't have any, of any brand! Which is mind-boggling of a big pharmacy.

As soon as we walked into IDA, we were greeted by a huge smile and a genuine hello. We were walking around looking for the meds. Right away, the associate who greeted us asked if she could help. We said we needed the meds and she said yeah the pharmacist will want to talk you, I'll let her know. The pharmacist, the lovely Cindy, came to us and gave us the meds we needed with a thorough explanation on how to use it and other tips to improve the situation.

We were so blown away by the stark difference in service between our old pharmacy and IDA that we asked her what we needed to do to transfer our files here. She went above and beyond and requested our family's files right then and there. Explained to us how the app works, said she would call later to confirm my medications. And sure enough, I got a call later on in the day to discuss my medications and renewals and refills.

I'm still blown away by the excellent quality of service we received from Cindy and her team!! We will definitely be recommending the pharmacy to anyone and everyone!!

Incredibly friendly and professional staff! The employees and the pharmacist are always so helpful and welcoming. Every single time I’ve come here either to fill a prescription or buy something from the store it is always a pleasure - the staff truly go above and beyond. Excellent customer service!

Most amazing staff and Pharmacists. They have always taken care of my family and I !! I will always recommend them to anyone

We are more than happy about the quality of service we've received from the personnel from this pharmacy. They are caring and attentive to your needs. Cindy and her staff are amazing! We highly recommend this establishment.

The staff and especially Cindy are just fantastic. Cindy questioned on a couple of times the type of medication that was prescribed, because of interactions or alergies. Best pharmacist in town that's for certain

Owned and run by the most caring people I have ever seen. The service received is exceptional in every way. Definitely recommend this pharmacy!!!!

For those in the russell area or who are close by. This is hands down best pharmacy I have ever dealt with. I was overwhelmed, stressed and just wanted to get my son his meds he required. This was the only pharmacy willing and able to help within a reasonable timeframe. I was given the best costumer experience. Caring and so helpful. The pharmacist made a calendar schedule with dosage increase for us for liam. Thanks for making this mom beyond greatful and extremely appreciative for all your help.

Friendly, nice and knowledgeable staff. Definitely recommend this place if your looking for a pharmacy.

typical small town pharmacy. everyone is helpful and friendly and very professional. i dont know why I used to go Shoppers!

Fantastic and professional service that always puts the client first in the srvices they offer.

Cindy and her associates are the best. Informative, friendly and efficient.

Conscientious and caring beyond belief. Amazing service!

Wonderful staff..friendly. .personal and professional.

Excellent and helpful service.

The best pharmacy in Russell and Embrun without a doubt.

Amazing