Bain Dépôt Montréal (West Island)

This is a follow up to our experience with Bain Depot Dorval.
We dealt with multiple associates in the store who were all helpful and friendly. But our main point of contact was the store manager Robert Welsh. He was always willing to take the extra time to help check our order status as well as give his second opinion on certain products. The efficient service made our whole renovation project run smoothly since the bottleneck was never because of a late or missing order. We are extremely happy with how our renovations turned out, and this was also because of the items that we ordered from Bain Depot to complete our project (We ordered a freestanding tub, tub filler, 2 shower columns, 2 vanity lights, double sink vanity) Now that renovations are done, it's time for us to start adding accessories, and Bain Depot Dorval will be our first stop. Highly Recommended

Excellent service all around.. We started our planning a few months ago and Robert Welsh. was a great help. He was always available to double check on the status of our orders. And when opportunities arose to speed up delivery dates, he was always willing to try. Great place to shop knowing that they are willing to take the time to answer all your questions.. We will remain loyal clients. Highly recommended

I would like to thank the store for its excellent service, especially the salesperson Michal she went the extra mile and gave me excellent service and excellent prices Bravo

I highly recommend going to the West Island Bain Dépôt! The very competent, helpful and cheerful staff is always ready to help and offer advice. Delivery is prompt and they offer a vast selection of quality product and super service. I am very happy with the vanity I purchased from Robert, the owner.

amazing service
I walked in as they were closing the manager was so kind
I won the 50% off too wow lucky me !!!

Called them to get some exterior light fixtures that were discontiniued at my supplier, they got them in 3 days, 60$ cheaper than my supplier and the service was fast and amazing, even had help to bring them to my car by Robert. A Big Thank you for the team for the best service ever.

Bain Depot Dorval (West Island) is my go to store. Bought showers, faucets lights for vanity, ceiling and others things. Great quality products. Great staff. Robert the manger was very knowledgeable and provided excellent service. I highly recommend this store. Thanks for your help.

Tarek's customer service was phenomenal. He really went above and beyond to help us with our bathroom thermostat problem. Thank you! This store is our new go-to for any bathroom projects.

It's lucky to know bath depot and find everything right for my bathroom. Robert is very nice and professional. He helped me to fix all the details. Bath depot is the top 1 choice and the best to recommend.

Hello . At Bain depot This employe was just amazing His name is robert welsh
in dorval . He was accualy one of the best employees i’ve ever met he treated us with respect and gave us the absolute time we needed . He has amazing patients and i personally truly believe bain dépôt is gonna have a lot of customers beacause of him . He makes me want to come back . Thank you He really needs a raise

My husband and I had a great experience at bain depot west island. We dealt with Robert W and cannot say enough good things about our experience. He was very helpful, knowledgeable and very friendly he made our shopping experience a breeze. We bought our tub, tub glass, toilet and vanity there and we are very happy with the products. Highly recommend dealing with Robert next timw you visit the store.

We needed to exchange a shower base on the same day. The contractor realized on the installation day that we had the incorrect item. Robert at Bain Depot West Island helped us reserve the item in Blainville. It was excellent service at both branches. Purchase of new base, pick up in Blainville, return item to Dorval and get refund all done in less that 2.5 hours. Thank you Robert and Bain Depot.

Recently l bought two showers material and some faucets from Bain Depot.I m very happy with the sale's man Robert Welsh.I had very quick decision with his acknowledge which l don't get from the other hardware store.Often come back with nothing from the other stores and got lost.
This time,l m luck to have Robert serve me.Just because of him ,l went back for more purchases.l feel more rest shopping here.
One little thing l like to mention.When l was in the store to wait for Robert ,he is very busy for a while and also was lunch time,He looked tired and hungry.I should let him for lunch first,but he quickly took care of me,meantime he throw one cady into his mouth and continued to work.I gave him my last candy for energy which l use often.Poeple work like this ,l really appreciate.
Robert works hard and try hard to provide best services.Finally l asked him whether is his own business?
This is my first feeling shopping in Bain depot.Amazing service and amazing products.I find Bain depot has more variety and good price.ln the future l don't have to run around.

Shopped at Bain Depot this past Saturday Dorval location and purchased many items. Our experience at this location was beyond superior. I would like to acknowledge the store Manager Marco who went above and beyond to make us feel comfortable while in the process of decision making. He was patient, friendly , helpful, informative, professional and attentive to us as well as juggling many other clientele, all of which received the same quality of service! We have never experienced this quality of service before and we wanted to say Thank You Marco for that. We are so satisfied with the purchases we made and I promise we will be back!

Got our vanity sets, shower and shower door and mirror to this store. The result was amazing and the quality are the best! all thanks to Sir Marco who is very helpful did way beyond expectation and did extra mile to help us complete our order in time. Very impressed with the service! Definitely recommend this place 👍👍

Very helpful service and explanations of pickup was super detailed. Robert and Sylvia we A+++

Great service from Robert at the West Island location. Excellent company to deal with. Nice selection and great prices for my bathroom renovation.

Manager at the West Island location is great. We bought a granite sink and we were very happy with the result.

The new manager is amazing. He was extremely helpful and kept everything within budget. Highly recommend!!

Loved shopping here at Bain Depot West Island. The service is amazing, the entire staff was really helpful and friendly, especially Marco who was very knowledgable and he took the time to patiently answer all of our questions. We renovated our entire bathroom in November 2021 and we bought all the furniture from here. They were all delivered on time and there were no damages. Overall, we are very satisfied and would definitely recommend shopping there.