Herrmann Geschenke GmbH

We loved this shop! We were looking for Cuckoo clocks and this was one of the few stores that had them. Their clocks are stunning and have the music box noise (many at other shops had electronic music). The saleswoman was so sweet and helpful too. We bought a cuckoo clock here and could not be happier. They do offer shipping. Highly recommend this shop

So helpful! They packed up my bag and explained the tax refund information and where to go. When I got home to the United States, I realized one of my items were missing. I sent them an email and they were able to send me my items quickly! Love this place!

After a short visit to Munich we wanted to leave with some souvenirs/gifts for family. The staff were lovely and helped us find what we needed, and ensure the experience was great. Upon arrival back to the UK we realised that we had misplaced a teddy we had purchased during our visit to the shop, I contacted the store via email and Lura helped find the item we were describing and sent us a replacement free of charge. I would encourage people to visit the store if they get a chance, there are a wide range of knick-knacks to choose from, all at a sensible price and served with a smile!

Great place to buy souvenirs .. If you have doubts or questions, Simon will guide you and gives a details information about the products.. especially if you wanna buy the Koko clocks .. great experience at this shop .. I recommend

Great place to buy souvenirs here especially cuckoo's clock.

Great shop for authentic Bavarian souvenirs! Most items in the shop are hand made, hand painted and of excellent quality. Other souvenir shops in the surrounding area had lesser quality goods at higher prices. Simon was able to give us great historic information on just about every item in the shop and was an absolute joy to chat with! Herrmann Geschenke is a must stop shop if you are looking for authentic Bavarian souvenirs in Munich.

Great shop with exceptional products. Staff were great and very helpful.

I bought a cuckoo clock, and was very pleased with the knowledge and patience of the staff while I decided which one I wanted. I was nervous about bringing it back to the states on the plane but the tax break offset the cost of shipping and my clock was at my house when I got home. Nicely packaged, arrived undamaged and clear instructions for setup I would recommend this company.

Simon is an absolute gem and a true scholar of germany and what he sells. If you're looking for truly authentic souveniers, Simon is your man. Best left-handed guy I know, besides my fiance lol
He has christmas pyramids handmade in Germany as well as ceramic handmade and hand painted steins, plus gorgeous nativity scenes. The shop two store down is selling similar products for over 4x the price

Fabulous service. I bought a nutcracker from the store a few years ago, and they were kind enough to help me with a replacement nose after the cleaner accidentally knocked it. Nutcracker is looking is good as new:)

Bernd and Annemarie were the absolute best examples​ of genuine customer service providers. I now have my wonderful Cuckoo Clock thanks to their honest, timely response & support in shipment of a replacement clock to replace the one damaged in transit. I highly appreciate and recommend Hermann Geschenke GmbH! Good luck and God bless you! Thanks again for your kind support and attention!

Bought a Kuckucksuhr (cuckoo clock) from Hermann Geschenke for shipment back to the United States. Had a few issues with the clock at first but they were resolved completely by Hermann Geschenke and the clock manufacturer. They went so far as to send an entire new clock to ensure that we were satisfied! The clock works perfectly and is a great memory of our trip to Bavaria. Absolutely excellent customer service even though they are thousands of miles away. The store itself is very charming and is definitely worth visiting while in München.

My wife and I shopped during the Munich Christmas markets and the customer service (Randa) and shipping (Filip) were superb. Thank you so much for accommodating my wife who was in a wheelchair during our visit. The beer steins are beautiful and arrived at our house in Spain in perfect condition. Many thanks.

sales lady I believe her name is Vessy. Very knowledgeable, helpful and friendly. We bought a Stein and limited addition clock. They shipped it to USA. Arrived safely. The clock is beautiful and we love it. Hand crafted very well.

Wonderful customer service! Worked with them over the phone and online from the U.S. to deliver a nutcracker to my fiance's hotel while he was in Munchen for business as a surprise Valentines Day gift. AnneMarie and Lura were fabulous to work with, helped me find the specific item I wanted, then created a gorgeously wrapped gift and card which they delivered to the hotel. Really made the day special!

The Lady inside was very friendly, the store had various items, it's cool

I was very pleased with the clock I purchased. Tatiana is a very gracious sales person and was very helpful in picking out a clock as a gift for my wife. When I had a question about a setting adjustment, I emailed the shop and soon had an answer.

Bought a cuckoo clock from here. The staff was very knowledgeable and nice with great selection.

Great customer service, and we received our Cuckoo Clock in a week. Great quality product! Would recommend to anyone wanting authentic German Souvenirs!

This place has some serious souvenirs, talking about 500+ euros, but a little for everyone, even keychains and mugs, very handy if you are in the plaza, great staff, best of all other places we visited, don't hesitate to pay them a visit